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Reviews of Isle Casino Hotel - Waterloo

3 out of 5
Isle Casino Hotel - Waterloo
777 Isle of Capri Blvd, Waterloo, IA

Reviews

8.2

Very Good

Rating 10 - Excellent. 454 out of 1000 reviews" "
Rating 8 - Good. 300 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Casino and a good restaurant with reasonable prices.
Stayed 4 nights in Apr 2024
Response from Will Finn on May 3, 2024
Thank you for your review, Scott! We're glad you enjoyed your stay and dining experience at Isle Casino Hotel Waterloo. We hope to see you again soon!

10/10 Excellent

Carolyn, Streator

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful for my friend who needed a wheelchair and everything was clean and welcoming
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Stayed 1 night in Apr 2024

2/10 Terrible

Gregory, big bend

Stayed 1 night in Mar 2024

8/10 Good

Mary

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Will Finn on Apr 9, 2024
We're glad to hear you had a positive experience at Isle Casino Hotel Waterloo, Mary. If you have any feedback or suggestions for improvement, please don't hesitate to reach out to us at (877) 475-3946. Thank you for choosing to stay with us!

10/10 Excellent

Sharon, St Louis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Nice place to stay.
Stayed 1 night in Mar 2024
Response from Will Finn on Apr 9, 2024
We appreciate your positive feedback, Sharon. Thank you for choosing Isle Casino Hotel Waterloo. If you have any concerns or suggestions, please feel free to reach out to us at (877) 475-3946.

6/10 Okay

Michael

Business traveler
.
Stayed 1 night in Apr 2024

4/10 Poor

Jane

Traveled with partner
Disliked: Amenities, property conditions & facilities
Although advertising a hot tub, it wasn't in service, which is the main reason we went there. Extremely disappointing.
Stayed 1 night in Mar 2024

6/10 Okay

Gerver

Stayed 1 night in Mar 2024
Response from Will Finn on Mar 19, 2024
We apologize for any inconvenience you may have experienced during your visit. Please feel free to contact us at (877) 475-3946 to discuss your concerns further. Thank you for your feedback.

4/10 Poor

Clifton

Stayed 1 night in Mar 2024

8/10 Good

Benjamin

Stayed 1 night in Mar 2024

8/10 Good

Shad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

April

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. . . Looks like it just had a fresh paint job and new flooring. Check in staff was a young gentleman that was just as kind as can be!!!! Made the check in progress an absolute 11 out of 10!!!!
Stayed 1 night in Feb 2024
Response from Will Finn on Feb 26, 2024
We are thrilled to hear about your positive experience at Isle Casino Hotel Waterloo, April! Thank you for taking the time to share your feedback. We hope to see you again soon.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Will Finn on Feb 26, 2024
We appreciate your 5-star rating, Jane. If you have any concerns or feedback, please feel free to reach out to us at (877) 475-3946. Thank you for choosing Isle Casino Hotel Waterloo!

6/10 Okay

Jack

Disliked: Cleanliness, staff & service, property conditions & facilities
The suite I stayed in was outdated and not worth the money. It was loud late at night and blow dryer didn’t work. Limited food options and the vending machine wouldn’t even take my money for a water.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Amber

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Big red stains on the floor, employees at front desk left for lunch as soon as we needed help. USB ports on all of the equipment did not work. The isle use to be a great hotel to stay but seems to gone downhill in the last couple of years.
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very nice place, comfortable room. Jacuzzi tub very spacious and clean! Only downfall was shower head. Definitely needs a replacement! Hot tub and pool excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to vacation
Stayed 1 night in Jan 2024
Response from Will Finn on Jan 30, 2024
We appreciate your positive feedback, Paul! We're glad to hear that you enjoyed your vacation at Isle Casino Hotel Waterloo. Thank you for choosing us, and we hope to welcome you back soon!

10/10 Excellent

Diana

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always a good time with excellent service at the Isle. Good deal as well.
Stayed 1 night in Jan 2024
Response from Will Finn on Jan 29, 2024
Thank you for your positive feedback, Diana! We're thrilled to hear that you always have a good time at the Isle Casino Hotel Waterloo and that you appreciate our excellent service. We strive to provide a great experience for our guests, and we're glad that you found our deals to be good as well. We look forward to welcoming you back for another enjoyable visit!

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Dustin

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
DO not go there for work as the WIFI is terrible and they don not care.
Stayed 1 night in Jan 2024
Response from Will Finn on Jan 29, 2024
We apologize for any inconvenience you experienced with our WIFI during your stay, Dustin. We take your feedback seriously and will work to improve this aspect of our service. Thank you for bringing it to our attention.

2/10 Terrible

Deonta

Stayed 1 night in Jan 2024

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
It was very enjoyable
Stayed 1 night in Jan 2024

10/10 Excellent

Jo

Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Jean-Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
the staff was nice. Not enough handicapped parking. The room was gross and not super clean and crips how I like it. it was old and needs updated. I will never stay there again and I go to the area al lot for business.
Stayed 1 night in Jan 2024

6/10 Okay

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are horrible... like sleeping on a rock with a thin blanket on top of it. No springs. No foam. Everything else was really good, but when you only sleep about 1 hour it taints your view of everything else!!
Stayed 1 night in Jan 2024

10/10 Excellent

Suada, Rochester

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, safe and friendly staff! Not to mention casino right there!
Stayed 1 night in Dec 2023
Response from Will Finn on Jan 3, 2024
We're thrilled to hear that you had a positive experience at Isle Casino Hotel Waterloo, Suada! Our team takes pride in providing a clean and safe environment, and we're glad you found our staff to be friendly. Thank you for your review, and we hope to welcome you back soon!

2/10 Terrible

Matthew

Liked: Property conditions & facilities
Disliked: Staff & service
My reservation was canceled by the hotel. Because they were over booked. Shouldn’t be able to get a room online through Expedia if they can just cancel on you
Stayed 1 night in Dec 2023
Response from Will Finn on Jan 3, 2024
We apologize for any inconvenience caused by the cancellation of your reservation. We understand your frustration and we are actively working to improve our booking system to prevent such occurrences in the future. If you have any further questions or concerns, please feel free to reach out to us at (877) 475-3946.

10/10 Excellent

Dean

Liked: Staff & service, property conditions & facilities, room comfort
Wonderful room. One of the best casino hotel rooms I have booked.
Stayed 1 night in Dec 2023

6/10 Okay

Terri

Liked: Staff & service
This was fine. Unfortunately there was mold in the bathroom.
Stayed 1 night in Dec 2023

4/10 Poor

Stephanie

Stayed 2 nights in Dec 2023

10/10 Excellent

Josh

Stayed 2 nights in Dec 2023

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Doralle

Stayed 1 night in Dec 2023

8/10 Good

Patricia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cayla

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

rebecca

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lina Campbell on Dec 12, 2023
Thank you for your feedback, Rebecca. We appreciate you taking the time to share your thoughts.

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Nov 2023

6/10 Okay

Felix

Traveled with family
limited dining options , no comp adult beverages , limited casino floor service , road construction inconvenient
Stayed 2 nights in Nov 2023

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that valet parking was closed
Stayed 1 night in Nov 2023
Response from Will Finn on Dec 21, 2023
Thank you for your feedback, Catherine. Unfortunately, due to staffing, we can no longer offer the valet parking option as an amenity. We appreciate your understanding and hope to provide you with a flawless experience on your next visit.

8/10 Good

marie

Liked: Staff & service
NEEDS UPDATING
iT IS A OLD CASINO, THE ROOMS ARE BEING UPDATED AND THEY NEED IT, THE SHOWER HAD A BIG LONG HAIR LAYING ON THE FLOOR (ID NOT USE THE SHOWER
Stayed 1 night in Nov 2023

8/10 Good

Lori

Stayed 1 night in Nov 2023

6/10 Okay

Lisa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The smoke smell is really off putting. The decor is in need of an update. The fitness center has old broken equipment. The size of room can fit 3 pieces of equipment with about 10 inches between the pieces.
Stayed 1 night in Nov 2023

2/10 Terrible

Justin

Traveled with family
Liked: Staff & service
Hotel lost my reservation.
Booked online. Got to Hotel the next day at 10:00pm after our event got over. Went to check in and they didn't have my reservation. Got in contact with Hotels.com. They did refund my money right away. Wanted to book me at another hotel, since this one was now sold out. I wasn't interested. So i drove home over 2 hours with my family.
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Shannen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All in all our stay was just what we’d expected and hoped for.
Stayed 1 night in Nov 2023

10/10 Excellent

Jo

Liked: Cleanliness, property conditions & facilities
Will stay again
Stayed 2 nights in Nov 2023