“Family cabin in a park, with plenty of space, trees and birds. Private space. Full size fridge, stove and kitchen crockery. Direct access to safe beach. ”
“There was a little confusion about the check-in - they sent me an email at 3.34pm in the afternoon- I don't have email access on my phone. In the end one of the staff let me in & I was able to work out the issues - but the sending of five emails beforehand without the relevant info in does seem a little over the top. That aside, the place was lovely & very relaxing & in a brilliant position. The room I had was very large & the ensuite was excellent. ”
“ The apartment hotel is new and the room facilities is good. The emnities can use some improvement but good in terms of a service apartment. The location is excellent for what it is. Most of the interaction we had with staff are postive and friendly. However the communication especially around room service/cleaning could be clearer and some of the request we had didn't go through. There was a instance with an unpleasant encounter with staff with requesting new towel. Overal the experince is……
“Room was clean enough except for the spa bath which was filthy, and mould in the shower. I booked a 'king bed with sofa bed' - no linen for the sofa bed. When I enquired, it would be supplied with an extra charge. I could've booked a king bed room for much less than what I paid. Gardens desperately need tending. Daily servicing meant only fresh towels were supplied. No toilet paper, tea, coffee. Washing machine in the laundry didn't work. TV didn't work properly. Not enough cutlery -……
“We are in a group of 15s and staying in this hotel with 2 nights, it requires 30 mins driving from Melbourne airport and very convenient to reach. The environment is very good with some facility being offered. We are so amazing that we are 3 toilet inside each house, and quite convenient to a large group of people. But one thing you should consider is, there is no room service during weekend, no one come for tidy-up the room except for clean up the rubbish. Overall, I still recommend this hotel……