2/10 Terrible
Rachel
Traveled with partner
May 5, 2024
Disliked: Amenities, property conditions & facilities
This hotel does not live up to standard. We paid for a superior room and what we got was far from that.
1. The air con didn’t work, the room never went below 25 degrees and was boiling, leading to a very uncomfortable nights sleep.
2. One dressing gown provided, in a room essentially designed for couples, only providing one is not good.
3. No shampoo, conditioner or body wash left, they had not refilled these and to me that’s a basic standard when it comes to a hotel.
4. Our room overlooked the light, which meant full noise of people and loud music up until around 1am and started again around 8am, leading to a poor nights sleep. Also meant that if we opened the windows, due to the heat of the room, we could hear the noise even louder (they should inform guests of the room over looking the light, but if you’re not from Leeds, you wouldn’t even be aware of what that is).
5. Very over priced, this room is usually £250 a night, we used some out our Expedia points to get it cheaper, however if I had spent £250 I would be absolutely disgusted and would be asking for a refund or something as a gesture of good will.
I have stayed in many hotels of different levels around the world and I have to say this is one of the poorer ones, I would not recommend not stay here again, it ruined our weekend away.
Rachel
Stayed 1 night in May 2024