1.We were asked to pay extra money for our little boy, I had to show what they advertised on hotels.com. They didn't know what they had advertised, it is riduculous. Finally, we got a small bed without extra charge.
2.We were with a little one and pushchair, however, we got a room on top floor and with indoor stairs. It was extremely inconvenient to get in and out since the stairs are really narrow.
3.Nobody asked us what we would like to drink and eat on the second morning, we had asked for coffee and breakfast by ourselves. Moreover, there were cereal and flake, but without milk, we had to asked them again.
4.The carpet of the room were dirty and should be replaced.
We can't find anything good except the location. I was misled by the average 4.3 points when I booked.