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Reviews of The Ridge Hotel Portage

2 out of 5
The Ridge Hotel Portage
2900 New Pinery Road, Portage, WI

Reviews

6.2
Rating 10 - Excellent. 94 out of 629 reviews" "
Rating 8 - Good. 176 out of 629 reviews" "
Rating 6 - Okay. 146 out of 629 reviews" "
Rating 4 - Poor. 108 out of 629 reviews" "
Rating 2 - Terrible. 105 out of 629 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Samantha

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool didnt even work
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory j

Traveled with group
Liked: Cleanliness, amenities
Dirty or some trash papers on parking lot in back and cigarettes 🚬 butts at the entrance door in back of the hotel 🏨
Stayed 4 nights in Apr 2024

2/10 Terrible

Zack

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've legit stayed at a lot of hotels and motels and this took the cake for the worst kept place we've been to. We were placed on the first floor... good luck sleeping with people walking upstairs. Went to complain and front desk agent said this is around the time they get ready to go to work (this was at 3am). Two hours later nope still walking around...6am comes and we hear birds chirping like they're in our room ffs... next to zero sleep on a crap bed where you're rolling towards your partner or stuck on the edge. The floors were clearly not vacuumed before we arrived... the outside had cigarette but piles that were out of control. Then the kicker is wanting to use the "spa" aka an empty hot tub, and a pool area that's been do ransacked I was told by front desk you had to ask them to let you in with a physical key because kids have ruined it repeatedly... They should pay people to stay there. To be open and charge anyone a dime to stay here is criminal imo and I work in the hospitality industry so I've seen the way things should and shouldn't be run. This place is a prime example of what not to do at every step of the game. 0/5 stars and may God have mercy on your soul.
Stayed 1 night in Apr 2024

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve been coming here since they first started work on the place they have done a great job and all their staff is wonderful We come visit our grandchildren many times a year and we will continue to stay here
Stayed 1 night in Mar 2024

8/10 Good

Nathan

Stayed 1 night in Jan 2024

6/10 Okay

Heather S

Traveled with partner
Disliked: Property conditions & facilities
I liked the quiet atmosphere. I didn't like the disrepair of the room.
Stayed 2 nights in Jan 2024

2/10 Terrible

Travis

Stayed 2 nights in Jan 2024
Response from Management on Jan 16, 2024
We are sorry you do not enjoy your stay. We are working on improving things. Thank for the feedback.

6/10 Okay

Karen

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs updating
Very minimal amenities. No hair dryer or coffee maker. The room was in need of updating and repairs. The curtains were shredded, and the paint was peeling by the window. In the bathtub not sure if the grout was just dirty or it was mold. I will say the hotel.is quiet and the housekeeper knocked everyday and asked if I needed anything.
Stayed 3 nights in Dec 2023
Response from Management on Jan 16, 2024
We are sorry you do not enjoy your stay. We are working on improving things. Thank for the feedback.

6/10 Okay

Craig

Lucky it’s cheap
Very loud all night long. Walls and ceiling very thin could hear things all around.
Stayed 1 night in Dec 2023
Response from Management on Jan 16, 2024
We are sorry you do not enjoy your stay. We are working on improving things. Thank for the feedback.

6/10 Okay

Cheryl

Disliked: Cleanliness, room comfort
Don't stay
Pictures are deceiving. No hot water, no dead bolt lock, older hotel. However the food was good in the bar.
Stayed 1 night in Nov 2023
Response from Management on Jan 16, 2024
We are sorry you do not enjoy your stay. We are working on improving things. Thank for the feedback.

10/10 Excellent

Catherine M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and the front desk staff friendly. The air conditioner in our room was tempremental and we froze a little bit.
Stayed 1 night in Sep 2023
Response from mannagement on Oct 4, 2023
We are glad you enjoyed your stay.

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Decades ago this may have been the best hotel in the area. They had a good pool area, arcade, and still have a nice gym. Dino's restaurant is attached to the hotel which is a nice feature. Currently, this hotel is old, dirty and outdated. It is affordable and the housekeeping staff did do a good job. Ammenities like the hot tub are out of order. The ripped up carpeting made me hesitant to travel anywhere but the room to the exit. The parking lot is so bad, I worried about getting a flat tire driving in and out. On a positive note, I stayed here for three nights and you could tell they are agressively remodeling. They have alot of work to do but have to the potential to become a decent hotel once again.
Stayed 3 nights in Aug 2023
Response from Management on Oct 4, 2023
We are working hard to finish remodeling. Hope to see you in the future.

8/10 Good

Tara

Traveled with family
Liked: Staff & service
Great ac n comfortable beds.
Stayed 1 night in Aug 2023
Response from Management on Aug 18, 2023
We are glad you enjoyed your stay. Hope to see you again..

10/10 Excellent

Cory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the hot tub Didn't work
Stayed 1 night in Aug 2023
Response from Management on Aug 18, 2023
We are glad you enjoyed your stay. Hope to see you again.

8/10 Good

Ron

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
we are glad you enjoyed your stay. Hope to see you again soon.

4/10 Poor

John

Disliked: Cleanliness, amenities, property conditions & facilities
Obviously under remodeling - very messy. No air conditioning in common areas/hallways - very hot. No chair in room. Light over sink worked intermittently. Ice machine not turned on or even plugged in. Vending machine not working. You would be better off staying at the Super 8.
Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

6/10 Okay

Anne

Liked: Staff & service
Disliked: Amenities
It is being renovated so there were carpet installing tools on the stairs and rolls of carpet in a couple spots. The hot tub was empty and the water in the pool was cloudy so we could not enjoy these amenities. The room was tidy but the mirror was spattered. The clerk at the desk was having to check people in and try to get a hold of the maintenance person. She did not have a number for him and had to go get a chair for a guest herself. She tried to contact the manager and could not get a hold of him either. I think when the renovations are complete it will be a nice place to stay. The clerk was very friendly even under trying circumstances.
Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

10/10 Excellent

Logan

Stayed 2 nights in Jul 2023
Response from Management on Aug 18, 2023
We are glad you enjoyed your stay. Hope to see you again.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is doing renovations so the inside is a bit disheveled but, I think it will look great once its done. Our room was beautiful, large, and clean! It's a great place to stay if you want to go to The Dells and not spend a fortune on a hotel. Its just a 20 min drive to The Dells strip and all shopping outlets.There's a Walmart and Goodwill right behind the hotel and a restaurant inside. We did not eat in the restaurant but was told by locals that they have very good food with decent prices.
Stayed 3 nights in Jul 2023
Response from Management on Jul 24, 2023
We are glad you enjoyed your stay. Hope to see you again soon..

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Hotel currently being upgraded, I needed a place to sleep without breaking the bank. The Lodge fulfilled this void.
Stayed 1 night in Jul 2023
Response from management on Jul 24, 2023
We are glad you enjoyed your stay. Hope to see you again soon

6/10 Okay

Paw

Stayed 1 night in Jul 2023
Response from Management on Aug 18, 2023
We are glad you enjoyed your stay. Hope to see you again.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

2/10 Terrible

Sean

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Already put in for no charge cancelation due to pulling up to this place and not even feeling like getting out of the vehicle, very dirty, unkept, sketchy.
Stayed 1 night in Jul 2023
Response from Management on Jul 24, 2023
we are sorry you didnt enjoy your stay. We are working on fixing issues

4/10 Poor

Samantha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not great. Very outdated. Room had a layer of dust on everything. Pool wasn’t open. Guy working front desk had an attitude. Wouldn’t recommend.
Stayed 2 nights in Jul 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

8/10 Good

Clark

Traveled with family
Disliked: Staff & service
When we were checking in he couldnt find my reservations. Did it thru Hotels.com The front desk person was very confused took over 20 mins and he still struggled to find.my reservation. Dont think he did cause he said it was paid for in cash, but i paid on hotels.com i finally got.my room half hour later. They are renovating so things are dirty. Room was ok, AC WORKED GREAT. Toilet is for little people but shower was good! Maybe next time id just try their website.
Stayed 1 night in Jul 2023
Response from Management on Jul 24, 2023
We are glad you enjoyed your stay. Hope to see you again soon

2/10 Terrible

Kari

Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool and hot tub not working,hotel being worked on a mess everywhere, room was clean and just painted and bed was very comfortable
Stayed 3 nights in Jul 2023
Response from Management on Jul 24, 2023
We are glad you enjoyed your stay. Hope to see you again soon

4/10 Poor

Thomas

Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

8/10 Good

William

Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
we are glad you enjoyed your stay.

2/10 Terrible

Lana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room and bathroom had not been cleaned. The bedding looked disheveled.
Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

2/10 Terrible

Cindy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
6/03/23: DO NOT STAY HERE! Property is under construction. Carpet in elevator and common areas was beyond filthy. Told our room had new carpet and new beds. Not so. Stains on blankets. Cheetos under one bed. My skin crawled. We immediately left. The 2 women at the front desk were very nice. Agreed to full refund. Expedia helped. It was deplorable that our booking was even taken. (Feeling PTSD even now!)
Stayed 4 nights in Jul 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

6/10 Okay

mark

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They didn't have any record of my reservation. The lady at the front desk was nice enough to give us the last room at a discounted rate. Are room was supposed to be all "new" but it might have been a few years ago! It worked for the price but I wouldn't go back.
Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

2/10 Terrible

Carol

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible it should be condemned. No door knob on door to our room n others. Ripped curtains, dusty, fingerprints on tv. Stain on bedspread. We would not stay there.
Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

2/10 Terrible

Julie, Lanesboro

Disliked: Cleanliness, property conditions & facilities
Dirty, should be closed during renovations
Stayed 1 night in Jun 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from Management on Jul 31, 2023
we are glad you enjoyed your stay

2/10 Terrible

katie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

6/10 Okay

Pamela

Traveled with partner
Liked: Staff & service
Property is being renovated so very messy. Hot tub not working Big disappointment ans no ice but room did have a fridge.
Stayed 1 night in Jun 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Management on Jul 31, 2023
we are glad you enjoyed your stay

2/10 Terrible

Brittany

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

4/10 Poor

Todd

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel seems to be in the middle of a major renovation. We checked in late after attending a wedding, and the sign for the place was dark, and the clerk seemed puzzled that we actually had a reservation. There were some vehicles at the place, but not many. They put us on the third floor and told us the elevator was out. There appears to be construction debris most everywhere. The room we got was very spacious and appeared to have been partially remodled, but it absolutely reeked of ancient cigarette smoke. The place might have potential when they finish it, but it seems a mess now.
Stayed 1 night in Jun 2023
Response from Management on Jul 31, 2023
we are sorry you didnt enjoy your stay. Yes we are remodeling and make your stay better. hope you give us another chance to enjoy your stay.

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s definitely not the Hilton but the price was the best in the area. The room was clean, the staff is friendly and the TV & AC both work. What more do you need in a room you only need for sleeping?! I would definitely stay here again 👍
Stayed 1 night in Jun 2023
Response from Management on Jul 24, 2023
We are glad you enjoyed your stay. Hope to see you again soon

2/10 Terrible

Lois

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like anything. Tried 2 years in a row thinking would be better 2nd year nut was much worse
Stayed 2 nights in Jun 2023
Response from Management on Jun 16, 2023
We are sorry you didn't enjoy your stay. We are in the process of remodeling. Things are getting much better and hope you give us another try in the future

4/10 Poor

Susan

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty, torn apart, air conditioning was old and didnt work well.
Stayed 1 night in Jun 2023
Response from Management on Jun 16, 2023
We are sorry you didn't enjoy your stay. We are in the process of remodeling. Things are getting much better and hope you give us another try in the future

2/10 Terrible

Kay

Disliked: Cleanliness, staff & service, property conditions & facilities
The Ridge completely disappointed. The first room they gave me had fishing bait left in the refrigerator and the a/c didn’t work. I went down to the desk (couldn’t call because the phone didn’t work) and the woman at the desk gave me excuse after excuse. I finally told her to fix the problem, so I got a new room. The new room had a NASTY refrigerator that didn’t work, I just dealt with it cause I figured I couldn’t expect better. The desk and television blocked the room mirror, which was filthy. They appear to be doing some redecorating or remodeling, however the hall and stairway walls and carpets were filthy, the outside of the building was unkempt. Not a nice experience and not a nice place to stay if you are visiting Portage.
Response from Management on Jun 16, 2023
We are sorry you didn't enjoy your stay. We are in the process of remodeling. Things are getting much better and hope you give us another try in the future

4/10 Poor

Jennie

Stayed 2 nights in May 2023

4/10 Poor

Adam

Disliked: Cleanliness, property conditions & facilities
The room itself was "ok". I mean the water worked and shower drained. But the rest of the building looked like its in the middle of a remodel project that started in 2004 and hasnt been touched in years. It was hard to find parking next to the building between the abandoned vehicles with flat tires. And the extra caricular activities in the parking lot at 1am made me worry about my vehicle and it's contents. I travel through this area a lot and will never stay there again.
Stayed 1 night in May 2023
Response from Management on Jun 16, 2023
We are sorry you didn't enjoy your stay. We are in the process of remodeling. Things are getting much better and hope you give us another try in the future

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi-Fi didn't work, phone didn't work, front desk staff blamed it in a recent fire. The fire was a year ago. Couldn't get to vending machines due to rolls of carpet stacked against it. The room number placard were lying on the floor, hallways full of furniture
Stayed 1 night in May 2023
Response from Management on Jun 16, 2023
We are sorry you didn't enjoy your stay. We are in the process of remodeling. Things are getting much better and hope you give us another try in the future.

2/10 Terrible

Michael

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Most of the hotel was under construction. Supplies and tools laying everywhere. Beds weren't made in the room. Pool/hot tub was closed.
Stayed 1 night in Apr 2023

4/10 Poor

Rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
We have stayed here other times and have enjoyed it. This time was so disappointing we had to leave to stay at another hotel. The room was dirty (had stains on the carpet), smelled like paint, and plus the pool and hot tub were closed. The hallways were dirty and really run down. We were very disappointed.

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023