Standard Twin Room, 2 Twin Beds | In-room safe, iron/ironing board, free cribs/infant beds, WiFi
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Reviews of The Cumberland Hotel

3 out of 5
The Cumberland Hotel
Station Rd, Workington, England

Reviews

5.8
Rating 10 - Excellent. 0 out of 8 reviews" "
Rating 8 - Good. 4 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 3 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

8.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it bad
It was night and just about right for the price
Stayed 2 nights in Feb 2020
Response from Ammy on Feb 9, 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

4/10 Poor

David

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Grim
I chose this place for its location close to where I needed to be first thing the next morning. I knew it was cheap, so I didn't expect luxury. The staff I met were pleasant, and doing their best. BUT. The room was basic and the decor grim. Water in the basin and the shower came only in a dribble, so you had to be very patient waiting for any hot to come through. I never had time to wait for anything better than warm. The free WiFi didn't work. They were a bit nonplussed when I asked to order dinner, and rustled up some cold roast beef, chips, peas and salad which actually wasn't bad. My wanting breakfast also took them by surprise, but that was arranged and was also ok, except that I had to eat it in the restaurant were there is an intense smell of stale urine. I think it might be decomposing carpet underlay, but urine is what it smells like. When I left, they said perhaps if I'm in the area again, they'll see me again. They won't.
Stayed 1 night in Jan 2020
Response from Ammy on Jan 7, 2020
Hey, David! We understand the disappointment with our services. Certainly not the kind of experience we would want our guests to have. We will cascade the feedback to our concerned team for future improvements. Looking forward to a long and meaningful association with us in the future. Regards, Ammy.

2/10 Terrible

terence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Upon arrival i was met by a small slim lady who is also the cleaner, her attitude towards me was horrendous, first she said i was to early, despite being on time, then she slammed the room key down on the counter, she spoke to me like utter trash, and didnt even tell me which way it was to my room, the room was tiny, bed uncomfortable, one of the worst stays ever, manners cost nothing, avoid at all cost.
Stayed 1 night in Dec 2019
Response from Ammy on Dec 16, 2019
Sorry for the discommode, Terence! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice staff.. lovely breakfast.. quite dated decor but still very pleasant and homely. Would stay again
Stayed 1 night in Oct 2019
Response from Ammy on Oct 29, 2019
Hey, Thanks for your feedback as it has been shared with the relevant team, they will look into this concern and will surely improve accordingly. Regards, Ammy.

4/10 Poor

Julie, Workington

Traveled with partner
Not great,we booked bed & breakfast but on arrival was told breakfast was now £7.50 each and should not expect it as we had only paid £40 for the booking. We refused & there was no apology or attempt to compromise. Not really bothered but a booking should be honoured as Expedia advertised the hotel as bed & breakfast but the hotel staff say they don't do the breakfast as a package. Very strange!! Hotel is next to busy road & railway station single glazing means you hear everything outside all night plus the tapping against the wall as the guests in the next room had sex was wonderful.living the dream!
Stayed 1 night in Oct 2019
Response from Ammy on Oct 8, 2019
Hey, Julie! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except that breakfast was included but they refused to supply it. I showed them the web page and that breakfast was included in the price but they said that they had never heard of ebookers. We had to go and get breakfast elsewhere.
Stayed 1 night in Oct 2019
Response from Ammy on Oct 8, 2019
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

4/10 Poor

Gillian

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not great
Hotel dated and expensive for what you get

8/10 Good

Verified traveler

Liked: Staff & service
Pleasant enough
Pleasant staff and no real complaints other than (no offence) this is not an £80 a night hotel. Decor is a little dated