Xili Lake Tours

It’s a nice hotel in terms of decoration and the staff at the reception/concierge were helpful. Quick and easy check out. Some do speak English but only one was more fluent. I like their movie selection (requires additional payment to third party but at least they provided it in their TV). I was not happy about their house keeping - missed a few top ups and they don’t wash cups (perhaps hotels never do). They only provide showers for twin rooms and there are build up of limescale if you look closely. Doesn’t affect showering though. Could improve in many areas, it’s average for me.

Mandarin Oriental is well located between BiJia Mountain and Lianhua Mountain, with walkways directly into both recreational parks. The air quality is superb and the restaurants within the Upper Hills shopping center are also highly recommended by the locals. The Hotel lobby is located on the 78th floor and the reception and guest service staff are outstanding! I have also become a fan of MO as a result of this stay, as the quality of service and the standards they hold are definitely first class. The hotel rooms and facilities all have stunning views of the surrounding areas. The spa also offers excellent selections of massage and relaxation offerings. The Bay restaurant also has outstanding selections of food from the spring offerings and classical Cantonese food. The hotel staff pays attention to every detail to pamper their guests. Highly recommended! If there was one minor complaint, the TVs in the room need upgrade since the resolution is subpar compared to everything else MO offers to its guests.

The environment and room itself are nice, clean and cozy, also the staffs are great I can tell two front desk staffs with the last names “Pan” and “Qin” are patient and helpful.