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Reviews of Best Western Point South

2.5 out of 5
Best Western Point South
3536 Point South Drive, Yemassee, SC

Reviews

7.6

Good

Rating 10 - Excellent. 335 out of 1001 reviews" "
Rating 8 - Good. 330 out of 1001 reviews" "
Rating 6 - Okay. 180 out of 1001 reviews" "
Rating 4 - Poor. 90 out of 1001 reviews" "
Rating 2 - Terrible. 66 out of 1001 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in. They gave our cat a goodie bag! So sweet. Room was clean and pillows and bed very comfy. Second stay here on our way home from Florida. Will definitely stay again.
Stayed 1 night in Apr 2024

4/10 Poor

Sylvie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room (246) was supposed to be non-smoking and it stinks cigarettes like no tomorrow so much. We had to put air freshener for the bathroom all over the room and it still didn't take the smell away. The hide a bed was ripped. The carpet was ripped. The bed very uncomfortable, as hard as a board.
Stayed 1 night in Apr 2024
Response from Monique on Apr 29, 2024
Hi Sylvie,We apologize for the experience that you have had. We are a non-smoking property and we try to assure that all of our rooms are kept up with our brand standards. Thank you for sharing your experience with us. Best Regards,Front Desk

8/10 Good

Bernard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price. Good breakfast.
Stayed 1 night in Apr 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. We aim to accomodate the best experience for our guest.Best Regards,Front Desk

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
They gave me a small bag of food and treats for my dog ! But a $20 pet fee
Stayed 1 night in Apr 2024
Response from Monique on Apr 29, 2024
Hi Amelia,Thank you for sharing your experience with us. We are a pet-friendly hotel and our furry friends are our priority as well. A pet fee is typically charged for pets who are not service animals. Best Regards,Front Desk

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. Our guest satisfactory is our top priority.Best Regards,Front Desk

8/10 Good

David, Crimora

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Property has some age but is clean and well kept. Breakfast was excellent. Will use again when passing through.
Stayed 1 night in Apr 2024
Response from Monique on Apr 29, 2024
Hi David,Thank you for sharing your experience with us. Our guest satisfactory is our top priority. We look forward to seeing you in future endeavors.Best Regards,Front Desk

8/10 Good

Aziza

Stayed 1 night in Apr 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us.Best Regards,Front Desk

4/10 Poor

Donna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The inside of the door had a lot of dirty fingerprints. The toilet bowl had a ring of brown at the water line. The carpet had a square cut out area that was placed back. The bed was uncomfortable, and the curtain (that had dirt along the inside seam) didn't block out the outdoor lighting. The room was bright at 4 a.m.
Stayed 1 night in Apr 2024
Response from Rajan Kapadia GM on Apr 22, 2024
Hello Donna, Thank you for choosing to stay with us and finding time to communicate with us. We will look into the points you mentioned and improve. I request you to stay with us on your next visit to this area.

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very small pillows (more like throw pillows for a sofa! Strange!) Run down bathroom n not very clean. Cheap furniture. I’d rather pay more for a cleaner nicer place. I won’t stay in a Best western again.
Stayed 1 night in Apr 2024
Response from Rajan Kapadia GM on Apr 17, 2024
Hello Mr William,Thank you for choosing to stay with us. Our team at Best Western point south try our best to exceed guest expectations, Obviously, in this instance, we could have done better. we are upgrading our rooms shortly to improve the guest experience. I request you to stay with us next time in this area.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice…stayed overnight on our way driving South. Front desk was very polite and helpful. Will stay again on future trips.
Stayed 1 night in Apr 2024
Response from Monique on Apr 29, 2024
Hi Richard,Thank you for sharing your experience with us. Our guest satisfactory is our top priority. We look forward to seeing you in the future.Best Regards,Front Desk

6/10 Okay

Caroline

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The room appeared to be clean there was a slightly unpleasant odor.
Stayed 1 night in Apr 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experiece with us. We apologize for any inconvience to you, for here we strive to meet our guest expectations.Best Regard,Front Desk

6/10 Okay

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
There was an odor of cigarette smoke but it wasnt too bad. There was a raised bump down the exact middle of the bed which leads me to believe there was a bar under the mattress and made sleeping uncomfortable trying to avoid it. The bathtub was really small and I barely fit in it and I'm not an overly large person. Overall the hotel is very well maintained and the room was very clean just those minor things. Personally I wouldnt stay there again because I want to take a nice relaxing bath so I would stay somewhere with an adequate size tub.
Stayed 2 nights in Apr 2024
Response from Monique on Apr 29, 2024
Hi Cathy,Thank you for sharing your experience with us. We apologize for any inconvience that you may have experience. Here our guest satisfactory is our top priority, and your concerns will surely be addressed. Best Regards,Front DeskBest Regards,Front Desk

10/10 Excellent

VENKATA GURUPURNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We look foward to any future endeavors.Best Regards,Front Desk

4/10 Poor

Laura

Stayed 1 night in Mar 2024
Response from Rajan Kapadia GM on Apr 22, 2024
Hello Laura, Thank you for choosing to stay with us and you can call us about your experience so that we can improve.

10/10 Excellent

William, Napanee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was easy, room was clean & comfortable. Location just off I 95 easy to access
Stayed 1 night in Mar 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We look foward to any future endeavors.Best Regards,Front Desk

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 1 night in Mar 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards,Front Desk

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service and comfortable room!
Stayed 1 night in Mar 2024
Response from Monique on Apr 29, 2024
Hi John,Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We look foward to any future endeavors.Best Regards,Front Desk

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, amenities
Cleaned
Stayed 2 nights in Mar 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We look foward to any future endeavors.Best Regards,Front Desk

10/10 Excellent

David

We feel comfortable here
Stayed 1 night in Mar 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We look foward to any future endeavors.Best Regards,Front Desk

10/10 Excellent

yazmin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean .
Stayed 4 nights in Mar 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards,Front Desk

6/10 Okay

Laima, Midlothian

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very very outdated
Stayed 1 night in Feb 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. We apologize for any inconvience that you may have experienced.Best Regards,Front Desk

2/10 Terrible

Veronika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated rooms and smelly all over the hotel. Couldn’t have breakfast because of the unbearable smell of ammonium. Would not recommend.
Stayed 1 night in Mar 2024
Response from Rajan Kapadia GM on Mar 18, 2024
Hello Veronica, Thank you for choosing to stay with Best Western Point South. Apology for the inconvenience and I am going to look into it in the breakfast room. I request you to choose to stay with us on your next visit to this area.

10/10 Excellent

Billie

Stayed 1 night in Mar 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards, Front Desk

8/10 Good

Jon

Liked: Cleanliness, staff & service
It was ok 4 stars
Stayed 1 night in Mar 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards,Front Desk

10/10 Excellent

Lisa

Traveled with partner
Didn’t like the fact that there were no restaurants nearby.
Stayed 1 night in Mar 2024
Response from monique on Apr 29, 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. We apologize for any inconvience that you did experience with locating a nearby restaurant.Best Regards,Front Desk

8/10 Good

Yazeed

Liked: Staff & service
Overall, decent.
Stayed 1 night in Mar 2024
Response from Front Desk Clerk on Mar 11, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back and see our improvements. Thank You. Alyssa Myers.

10/10 Excellent

jimmy

Stayed 1 night in Mar 2024
Response from monique on Apr 29, 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards,Front Desk

8/10 Good

Yuri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast was really bad. Otherwise, a very pleasant exp.
Stayed 1 night in Feb 2024
Response from Front Desk Clerk on Mar 5, 2024
Thank you for taking time out to review our property and we do apologize about the breakfast and we will be working on the breakfast part and try and be better on that end, but we are glad that you enjoyed your stay and as we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

8/10 Good

Shawnee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this is an older hotel the carpeting and paint in my room were fresh and the towels were very nice. The staff were all very friendly.
Stayed 1 night in Mar 2024
Response from Front Desk Clerk on Mar 5, 2024
Thank you for taking time out to review our property and we are very glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers. Front Desk Clerk.

6/10 Okay

Ursela

Stayed 1 night in Feb 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. Here our guest satisfactory is our top priority.Best Regards,Front Desk

10/10 Excellent

sandra

Traveled with family
Very convenient and very nice accommodation s.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 18, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations we hope that you would come back again. Thank You. Alyssa Myers.

2/10 Terrible

Bruce

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was mouldy
Stayed 1 night in Feb 2024
Response from Rajan kapadia GM on Feb 22, 2024
Hello Bruce,Our job is to exceed our guest's expectations.Thank you for booking with us but you checked out in an hour and we refunded the full amount. Understand you were not comfortable seeing a dehumidifier in the room. It is quite normal to have a dehumidifier in the house or hotels located on the southeastern side of the coast.I request you to choose our property while next time you are in this area. Striving to provide quality accommodation is our goal. Thank you,

8/10 Good

Franklin

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pet friendly but clean. Definitely worth paying a little extra than other cheaper motels.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 18, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with you stay. As we are in the process of renovations and making the property a better stay for all of our guest, we hope that you would come back again. Thank You. Alyssa Myers.

10/10 Excellent

ziff

Stayed 1 night in Feb 2024
Response from Monique on Apr 29, 2024
Thank you for sharing your experience with us. We are glad to see that your experience was a pleasant one. Best Regards,Front Desk

10/10 Excellent

Kadeja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 7, 2024
Thank you for taking time to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western use to be a higher quality. Times have changed and it appears to be somewhere that Truckers would stay now a days
Stayed 1 night in Feb 2024
Response from Front Desk Manager on Feb 7, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

8/10 Good

Louise

Traveled with family
Liked: Property conditions & facilities
We received a call at 23h00 to see if the room was ok and everything ok ? We were asleep.i asked why calling at this hour ? Tje guy hang up on the phone ibstead of making dome excuses. I think we were charge ny expedia and the hotel
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Feb 7, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. I do apologize about the late phone call and we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff here is amazing. Always ready to help and to make sure you’re comfortable.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 26, 2024
Thank you for taking time out to review our property and we are glad that you enjoyed your stay with us. As we are in the process of renovations and making the property a better stay for al guest we hope that would come back again and see our improvements. Thank You. Alyssa Myers.

10/10 Excellent

Carl

Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 26, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest. We hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

8/10 Good

Bruce

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in very pleasant and explained everything. Rooms were as to be expected. Looks like new carpet was recently installed. Bathrooms need updated but still workable. Beds were comfortable and rooms looked clean. However I found a sock laying on the chair in the room. Pool water was warm but be prepared it is chilly when you get out and you go outside to get to your room. Breakfast had quite a few options. Would stay again.
Response from Front Desk Manager on Jan 16, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay with us. As we are in the process of renovating the property and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 13, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

6/10 Okay

Kisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with this hotel other than the pillows suck. My 2 night stay ended with a terrible back ache from the pillows on the bed. Please invest in some firmer ones. Thank you.
Stayed 2 nights in Jan 2024
Response from Front Desk Manager on Jan 13, 2024
Thank you for taking time out to review our property and we apologize that you did not enjoy your sleep while staying with us. As we are in the process of renovations and making the property a better stay for all guest, we hope that you would come back and see our improvements. Thank You. Alyssa Myers.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 12, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations and making the property a better stay for al guest. We hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 10, 2024
Thank you for taking time out to review our property and we are sorry that we did not meet your expectations while staying here. As we are in the process of renovations and making the stay better for all of our guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

6/10 Okay

Diane

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hole in the wall cant upload picture
The check in was easy and fast. She was very pleasant at the desk. We were disappointed that there was no restaurants there or near there. She said at the deck the pizza place delivered but when we called they said not on Sunday. So all we could get was a sub but had to drive to get it.i went into the bathroom after we had everything in the room and there was a hair in the bath tube so i didnt use the shower. Also they must of fixed a leak in the fixtures in the bathroom as there was a hole there. The tiles were falling off the wall. This was in room 140 . I look at the toilet and there was a slight ring forming. To me this is a toilet that isnt getting cleaned. We were so darn tired we just put up with it as it was one night. When you check in with your dog they do give the dog a welcome bag which was nice . But i would of rather had a clean room . I did tell the girl at the desk not to put anyone in there till its fixed. You could hear the maintenance men in the other room from our bathroom as there was a hole there were the tiles were falling off. You can see it in picture attachment. I love Best Western but this one isnt to par to that chain.
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 9, 2024
Thank you for taking time out to review our property and we are so sorry that we did not meet your expectations and that you did not enjoy your stay with us. As we are in the process of renovations and making the property a better stay for all of our guest, we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

6/10 Okay

Reggie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The carpet is old and dingy which creates an awful smell. New beds should be brought, the bed springs are old and not sanitary. The bathroom needs updating. The staff were wonderful. They don’t control the place needs updating. I won’t stay there again!
Stayed 2 nights in Dec 2023
Response from Front Desk Manager on Jan 9, 2024
Thank you for taking time out to review our property and we apologize that you did not enjoy your stay with us. as we are in the process of renovations and making the property a better stay for all of our guest we hope that you would come back and see our improvements. Thank You. Alyssa Myers.

10/10 Excellent

Brooks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 9, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

6/10 Okay

Lynne

Traveled with family
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 9, 2024
Thank you for taking time out to review our property and we apologize that you did not enjoy your stay with us. As we are in the process of renovations, and making the property a better stay for al guest we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, room comfort
room was very dated but clean. breakfast was adequate.
Stayed 1 night in Dec 2023
Response from Front Desk Mananger on Jan 6, 2024
Thank you for taking time out to review our property and we are glad that you were pleased with your stay. As we are in the process of renovations we hope that you would come back again and see our improvements. Thank You. Alyssa Myers.

8/10 Good

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was convenient off of i-95. And I like the breakfast served in the morning. The only downside was that our sink in the room stayed clogged.
Stayed 3 nights in Dec 2023
Response from Front Desk Manager on Dec 31, 2023
Thank you for taking time out to review our property and i apologize that you did not enjoy your stay with us. As we are in the process of renovations we hope that you would come back and see our improvements. Thank You. Alyssa Myers.