“I booked a single bed room and paid for it. When I was about to check in, the front desk told me that my information was not in the system. I said how could it be possible, so I showed him my payment receipt. After a long time, they suddenly told me that they found it and upgraded my room for free. In the end, they gave me a room with two beds. I told the front desk that I was alone! Unpleasant”
“When I made my reservation through Expedia, I did not notice that it listed a smoking room. I asked if they had a non-smoking room. The clerk said there were none available but I could pay for an upgrade to a Junior Suite. I said no. Another person in our group asked the same question when they arrived and they were told there were non-smoking rooms available.
The carpet in the room was very dirty.”