“The room was not very clean, you could tell the floor was not swept well, there were cheetos on floor next to bed, floss pick under bathroom counter, plus dirt behind the bathroom door. The carpets looked bad, tons of stains. Lack of hangers, only two. No iron and iron board, for what you pay it's not worth it.
Partical refund would be nice, but not expecting it.”
“I booked a single bed room and paid for it. When I was about to check in, the front desk told me that my information was not in the system. I said how could it be possible, so I showed him my payment receipt. After a long time, they suddenly told me that they found it and upgraded my room for free. In the end, they gave me a room with two beds. I told the front desk that I was alone! Unpleasant”
“The room was expensive considering my view was of a neighborhood home. Sheets had been slept in, and room smelled of pet/moisture. This is a historic building, but it is showing its age.”
“The staff was wonderful. Both the lady who checked us in and the lady who checked us out were very nice, friendly, and welcoming, and they made the experience pleasant.
The room itself was just okay. It could have been cleaner, as there were cobwebs in several corners and some areas that were noticeably dusty.
The biggest issue, however, was the noise from upstairs. We could literally hear the floor/ceiling creaking and making loud noises throughout the night. It was especially noticeable……
“I checked in at 11.00pm, no staffs in the counter. She was smoking out of the lobby, there are even no water in the room, or no fountain in the lobby. there is no shampoo in the shower. It costed me about USD 200 a night. The worst hotel I ever stayed.”
“Small things that were a little off. Don't mean to be picky but I expect more when I pay more than $200 for a night's stay. First, we didn't have water cups in our room and the night manager didn't know if the rooms usually offer them--of course they do at all of the Holiday Inn Express properties we have stayed in. He found some juice glasses for us. Also, there was a roach bait trap in the bathroom, mattresses were ready to be replaced, breakfast starts an hour later on weekends and half……