Ahlbeck Castle Hotels

"The check in experience was poor - they don’t bother to offer proper instructions for the front desk that is located away from the actual hotel. Moreover - they don’t bother to pickup calls at the front desk. Poor experience and poor communication. The hotel itself is nice and clean. Good location. Just their concept of supporting customers is way off - set your expectations low."

"Air conditioning didn’t work at the requested temperature. The thick duvet made the room feel warm. Not enough towels for our stay. Great place otherwise. "

"I was travelling with friends who had another room but had the same experience. There was a problem with the aircon and our room temperature was 26c. I reported this to reception and the chap went to another room to remotely set the temperature for me. In the mean time he suggested opening our window until the temperature became acceptable. If there was a problem with the aircon then why weren’t we notified on checking in? And why didn’t they set the temperature beforehand to 21c instead of leaving it at 26c? My friends had a similar experience and we overheard someone else at reception having the same problem. Also, there was no water in the room. "

"Worse than Radisson. The bathroom reeked of cigarettes; I had to ask for a room change. The window couldn't be opened, there was no option for fresh scrambled eggs with onions at breakfast, which is a regular menu for me when I travel, and the selection of fruit and fresh vegetables was poor. Overall, the standard was very average to mediocre, but I'd call it a 3-star hotel, maybe 3.5, but certainly not 4."

"Confortable room"

"Sehr schönes Hotel mit tollem Frühstück und schönem Wellnessbereich. Sehr gute Lage- nahe zum Strand und Promenade. Parkgarage mit etwas hohem Gebühr. Die Zimmer mit viel Platz und bequemen Betten. Wenig Auswahl bei Tee auf Zimmer, Kaffeepulver vorhanden, aber keine Milch."

"Very friendly staff, clean apartment, good food, close to the beach. "

"Great hotel with outdoor pool and a couple of Finnish saunas that are available for all guests (not open 24/7, but ask at reception for opening hours). Breakfast provided a good spread with GF options available."