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Reviews of Cherry Maryski Hotel

4 out of 5
Cherry Maryski Hotel
No 9, El Borsa El Kadema Street, Raml Station, Alexandria

Reviews

6.6
Rating 10 - Excellent. 37 out of 200 reviews" "
Rating 8 - Good. 56 out of 200 reviews" "
Rating 6 - Okay. 56 out of 200 reviews" "
Rating 4 - Poor. 28 out of 200 reviews" "
Rating 2 - Terrible. 23 out of 200 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Mohammed

Business traveler
Disliked: Property conditions & facilities, room comfort
My bad experience
As I stayed in that hotel for 10 days (with 2 reservations) my first was as 2 persons in 1 room starting Oct. 31 till Nov. 7 but my daughter who was supposed to join me didn't come only on Nov. 4th & not stay long only 2 nights, as I need to extend my stay I did second reservation till Nov.10 at 1 person for 3 nights .... on my checkout morning they told me I didn't have the room with breakfast & they will charge for that only one I was so surprised that behavior as I pay for high rate on the beginning to reserve the room for 2 but it was in fact only me alone for 4 nights until my daughter's arrival ..... I suppose the should consider that before they ask me to pay for only one breakfast or at the start of the second reservation they should notify me for that point on my reservation to be aware for. On the other side the design of bathroom (toilet) was so bad and difficult to use especially for me as an Oldman, they had to consider that when they fix the room for me. Overall it was a very bad experience to stay at that hotel because of its location which was differs than what shown on the website.
Stayed 3 nights in Nov 2023

8/10 Good

AMATALWAHAB

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

6/10 Okay

emad, glen allen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet in the room is terrible condition The bathroom walls are all mold.
Stayed 1 night in Aug 2023

8/10 Good

Hazem

Traveled with family
Liked: Cleanliness, room comfort
- The Staff is very friendly offered a welcome drink on arrival and explained everything during our waiting time for check-in. - The hotel is over priced in my opinion based on the location in a popular place. - Was very strange that the free Tea/Coffee tray is not refilled daily (with this price) and when i asked for one water bottle they told me i have to refill the whole tray for charge !!!! - the Hotel is very good located for shopping, near to sea BUT as mintioned OVER PRICED
Stayed 2 nights in Jul 2023

4/10 Poor

Michael

Stayed 1 night in Jul 2023

2/10 Terrible

Salma

Disliked: Property conditions & facilities, room comfort
DO NOT COME HERE
I HAD TO WAIT 45 MINUTES FOR MY ROOM THEN I GOT A DIRTY, MOLDY BATHROOM WITHOUT WINDOWS
Stayed 1 night in Jul 2023

8/10 Good

Hussein Sobhy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the area around hotel is not enough
Stayed 1 night in Mar 2023
Response from guestrelation on May 8, 2023
Dear, HusseinThank you for taking the time to share with us such detailed review of your stay. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future.Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards,Guest relations Team

10/10 Excellent

Osama, Springfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff. Close to many attractions.
Stayed 2 nights in Feb 2023

10/10 Excellent

James

Business traveler
Liked: Staff & service
Stayed 3 nights in Oct 2022

6/10 Okay

Francoise

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel lobby is spectacular but the rest of the hotel is actually pretty shabby, including the hallways and the room themselves.
Stayed 3 nights in Oct 2022

8/10 Good

Hussein Sobhy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2022

4/10 Poor

Andrew

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was in a very bad area and the carpet stank
Stayed 2 nights in May 2022
Response from guest relation on Jul 20, 2022
Dear, Andrew Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

6/10 Okay

Danny R.

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The carpeting is in horrible condition.
Stayed 3 nights in Feb 2022
Response from Guest Relation on Feb 23, 2022
Dear, Danny Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

6/10 Okay

Kareem

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Overpriced comparing to delivered service, Problems at (Entrance process and low qualified stuff, Pool wasn't ready enough and water was cold "October Visit experince" and advantages are stuff are trying to help as mush as they can, clean room and clean service is excellent, breakfast was excellent.
Stayed 1 night in Oct 2021
Response from Guest Relation on Oct 30, 2021
Dear, Kareem Thank you for taking the time to share with us such detailed review of your stay. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future. Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards, Guest relations Team

2/10 Terrible

Rania

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this is NOT a non smoking property. VERY dirty, dingy and old. wifi is non existent. sink/tub constantly clogged. towels were never changed until we asked and staff was not helpful
Stayed 3 nights in Oct 2021
Response from Guest Relation on Oct 23, 2021
Dear, Rania Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! What a Gem.
Our stay was amazing. We had Room 402. It had The View… waking up to see the Great Pyramid and the head of the Sphinx! We also could watch the horses in the street from our balcony. And our room was totally renovated! Don’t let the entry and reception throw you when you first arrive. The place is great; the staff is great. When they opened the door to our room I was pleasantly surprised! 😊 Breakfast is simple and is served on the rooftop restaurant as is dinner when you can watch the Sound and Light Show on the Sphinx and Pyramids across the street. We enjoyed the Mixed Grill one evening. We liked the other guests and even got invited to join in a birthday party! Music, dancing, cake — great fun. Be sure to ask for a renovated room when making your reservations.
Stayed 2 nights in Sep 2021

8/10 Good

Hussein Sobhy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the street noise.
Stayed 4 nights in Sep 2021
Response from Guest Relation on Sep 11, 2021
Dear, Hussein Thank you for taking the time to share with us such detailed review of your stay. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future. Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards, Guest relations Team

10/10 Excellent

Shady

Stayed 1 night in Aug 2021

10/10 Excellent

Ihab

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service
It was good and the price was reasonable
Stayed 1 night in Jun 2021
Response from Guest Relation on Jun 21, 2021
Dear, Ihab Thank you for choosing Cherry Maryski Alexandria. We are glad that you chose our hotel ,Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

10/10 Excellent

Mohamed

Stayed 1 night in Jun 2021
Response from Guest Relation on Jun 21, 2021
Dear, Mohamed Thank you for choosing Cherry Maryski Alexandria. We are glad that you chose our hotel ,Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

6/10 Okay

perihan

Liked: Cleanliness
Stayed 1 night in May 2021
Response from Guest Relation on Jul 7, 2021
Dear, Perihan Thank you for choosing Cherry Maryski Alexandria. We are glad that you choose our hotel. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future. Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards, Guest relations Team

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Staff & service
I donot understand why I had to pay extra and I already paid thought the app
Stayed 5 nights in Feb 2021
Response from guest relation on Feb 25, 2021
Dear, Valued Guest Thank you for your review. I am deeply sorry to hear that your experience with our price was not to your fullest satisfaction. Please be assured that, this is not what we are known for, and we will be following up thoroughly on what happened. Therefore, we will certainly look into what happened to avoid reoccurrence in the future. Once again, please accept my sincere apology for the short coming you have endured, and we will be looking forward to welcoming you back soon. Best regards, Guest relations Tea

6/10 Okay

Verified traveler

Business traveler
Disliked: Amenities, property conditions & facilities
Location was good, the upkeep of the property need improvement.
Stayed 1 night in Feb 2021
Response from Guest Relation on Feb 25, 2021
Dear, Valued Guest Thank you for taking the time to share with us such detailed review of your stay. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future. Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards, Guest relations Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception stuff was excellent, the breakfast was very good, and the stuff was excellent, cleanness was very good, the roof is not working according to the winter and rain, I hope that they change the roof with glass windows to have a fun with the sun in Winter
Stayed 2 nights in Feb 2021
Response from Guest Relation on Feb 23, 2021
Dear, Valued Guest Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

6/10 Okay

Verified traveler

Liked: Cleanliness
It is a regular hotel but it is fine. What you need while you are hanging out
Stayed 2 nights in Dec 2020
Response from Guest relations Team on Jan 9, 2021
Dear, Valued Guest Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2020
Response from Guest Relation on Feb 25, 2021
Dear, Valued Guest Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

2/10 Terrible

RafB, New York

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are filthy. Dirty carpets. Uncomfortable mattress. Stain in bed sheets and carpets. Inconvenient shower heads on a stand-up shower where water is not contained in the shower sure to short curtains. Mold and decay in bathroom doors. Sink's not straight. Terrible experience. Needs a major renovation.
Stayed 5 nights in Oct 2020
Response from Guest relations Team on Dec 24, 2020
Thank you for taking the time to share with us such detailed review of your stay. I would like to express my sincere appreciation for your very encouraging words, and I am very thrilled to know that you enjoyed our Hotel and all what we got to offer. On the other hand, I have gone through all your constructive feedback comments, and rest assured that, they will be taken seriously into consideration to better serve you and all other guests in the future. Once again, thank you for staying with us, and we will be looking forward to welcoming you back for another memorable stay. Best regards,

4/10 Poor

Bahaa

Traveled with family
Disliked: Cleanliness
Sea side view
I have booked 2 nights with sea side view , In first night the sea view wasnt clear at all also the room was full of dust and my kids have a tough cough because of that and the water clour from faucet was not clear "Yellow" when i have compliened they changed the room with real sea side view with less dust and fixed water. Usually i dont change the selected room by hotel and it was my first time and i am asking if they are not ready with clean rooms why did they recieve booking !!!!!!!!!
Stayed 2 nights in Oct 2020
Response from Guest relations Team on Nov 3, 2020
Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regard

10/10 Excellent

Tarek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing
Stayed 3 nights in Oct 2020
Response from Guest relations Team on Nov 1, 2020
Dear, MR Tarek Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stayOnce again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,

6/10 Okay

Belal

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2020
Response from Guest relation Team on Nov 1, 2020
Dear, MR.Belal Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stayOnce again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,

6/10 Okay

Mostafa

Passable
Stayed 1 night in Oct 2020
Response from Guest relation Team on Nov 1, 2020
Dear, MR, Moustafa Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards,

2/10 Terrible

Ylva

Stayed 1 night in Sep 2020
Response from Guest relations Team on Nov 1, 2020
Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
All service, I have is very good. Except checking in and out.
Stayed 1 night in Aug 2020
Response from Guest relations Team on Aug 31, 2020
Guest Relation replied on Mar 8 dear mr, sameh Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,

10/10 Excellent

Ahmed Ismail aly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel . Clean .helbful staf nice brakfast. Excellant dute managers
Stayed 3 nights in Mar 2020
Response from Guest relations Team on Jan 4, 2021
Dear, Ahmed Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations Team

4/10 Poor

Hasan, Mumbai

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The location is good, but it needs maintenance, the carpets are wearing out and it gives a feel of poorly kept property. The breakfast spread isnt great and one has to search for people to prepare eggs etc. I cud not eat properly because it took 15 mins for that guy to start preparing "Syrian sandwich" after 2 reminders someone came to the counter to start preparing and it took him some time to get everything he needed to prepare the sandwich!.
Stayed 1 night in Feb 2020
Response from guest relation on Feb 26, 2020
Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations Team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place, close to shopping facilities, clean, and good service. Terrible Wifi however, you can't get any access in your room. Would still stay here again however.
Stayed 1 night in Jan 2020
Response from Guest relations Department on Feb 19, 2020
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,

10/10 Excellent

Mahmoud, Cairo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location , staff , cleanliness everything is excellent and the food is delicious
Stayed 2 nights in Feb 2020
Response from guest relation Manager on Feb 8, 2020
Jan 29, 2020 by Guest relations Department Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,

8/10 Good

ELKAAMI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 3 nights in Jan 2020
Response from Guest relations Department on Jan 29, 2020
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,

8/10 Good

MUSTAFA

Liked: Cleanliness, room comfort
Stayed 12 nights in Dec 2019
Response from guest relation Department on Jan 5, 2020
Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards,

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
WiFi did not work and rooms were freezing cold. View okay
Stayed 3 nights in Dec 2019
Response from guestrelation Department on Jan 5, 2020
Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards,

6/10 Okay

H J

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Average
Very gloomy hotel Shower size is fit for a kid
Stayed 3 nights in Dec 2019
Response from Guest relations Department on Dec 31, 2019
Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards,

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 7 nights in Dec 2019
Response from Guest relations Department on Dec 18, 2019
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards,

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2019
Response from Guest Relation on Nov 15, 2019
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Guest Relation on Nov 11, 2019
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations manager

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Guest Relation on Nov 11, 2019
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations manager

8/10 Good

Raafat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Guest Relation on Nov 8, 2019
Dear Mr. Rafaat, Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture in the lobby. Location is convenient for shopping. Very nice breakfast buffet particularly the great assortment of pastries
Stayed 2 nights in Oct 2019
Response from Guest Relation on Oct 18, 2019
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Guest relations manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Staf did not honer my request for change reservation from single to double I have to pay double
Stayed 3 nights in Oct 2019
Response from Guest Relation on Nov 21, 2019
Thank you for taking the time to share with us your constructive feedback. I am very saddened to know of the issues you have encountered during your stay, and kindly accept my sincere apology of all these shortcoming that doesn't reflect who we really are. I have personally addressed all these issues with the team, and rest assured, we will spare no effort to improve moving forward. Once again, please accept my sincere apology, and we will be very looking forward to welcoming you back in the near future. Best regards, Guest relations manager

10/10 Excellent

Nunthanee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good location and very safe for touristes It’s not so far from downtown.
Stayed 2 nights in Sep 2019
Response from Guest Relation on Oct 1, 2019
Dear Mr, Nunthanee, Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Mai Mustafa Guest relations manager

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2019
Response from Guest Relation on Sep 30, 2019
Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel. I am thrilled to hear that you enjoyed your stay..Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience. Best regards, Mai Mustafa Guest relations manager