Aptos Village Vacations from $271

The room really needs updating. We were hoping for a beautiful room to celebrate my daughter’s birthday. The room was beaten up and depressing. Felt like we were staying at a Best Western. Plus, I didn’t like that I couldn’t get a hold of someone directly at the front desk. The only reason why I’m giving it three stars is because the concierge was friendly and seemed to actually care about his job. Needless to say, we will not be coming back…

Amazing customer service

The room was awesome. Staff was wonderful and very accomodating

The hotel was walking distance from Beverly Drive and Rodeo, a nice plus. The staff were really nice people always willing to help. There was no food available for dinning or snacks. They had a small filtered water machine in the lobby to fill cups or bottles. They had a small bar in the lobby that served only hot coffee drinks, no alcohol or other. Ice or microwave was available if asked. The place has an elevator, very small, and slow, and dated. The location is off the beaten path and quiet. It’s not a flashy place but comfortable. The room could use some improvements. The shower was huge but had just one Little corner shelf to put your soap and such. Very small sink and top. The lighting was very low to dim, hard to see if shaving or makeup. The heat/AC pump worked well but it was placed right over the bed where if you fell asleep with it on you could cook or freeze to death. The television had no guide or any way to find channels easily. No welcome info, tv guide, instructions to follow, or ideas for anything to give you a sense of whats around you or things to do. All in all the place has some nice features but much is dated and could be improved. The price was expensive for what we got but location was great for walking and getting around. Also they do have secure parking across the street for $40 a day.

The staff was incredible and we loved all of the design touches in the room. The attention to detail was impressive.