“Their windows lack enough shade blinds to block the lights coming inside at night. It would have been a 5-star experience if they ensured guests had a comfortable sleep. When you’re in a new place, sleep issues are common, and if you have this kind of problem, it can be quite frustrating. I was awake after 3 am and managed to cover the gaps. The staff was concerned about the paint peeling off and the damage might caused by the scotch tape.”