“Booked two rooms through the app. Arrived after a long drive through the mountains, only to be told our reservation had been cancelled — no call, no email, no warning. The explanation was a "system error" that apparently left them unaware they had no rooms.
They moved us to another hotel. Calling it a downgrade is generous — the room felt more like a hospital ward than a hotel, closer to a cell than anything we had paid for.
If you cancel a confirmed booking on guests standing in your lobby at……
“Sistemazione molto originale, location strategica per un soggiorno in Alta Langa, proprietari molto disponibili e attenti.
La "tana" è pulita e ben fornita, richiede un minimo di adattabilità, ma l'esperienza è stata molto positiva. La hot tub (a pagamento, ma con bottiglia di vino e stuzzichini compresi nel prezzo) è raccomandata.”