“Booked two rooms through the app. Arrived after a long drive through the mountains, only to be told our reservation had been cancelled — no call, no email, no warning. The explanation was a "system error" that apparently left them unaware they had no rooms.
They moved us to another hotel. Calling it a downgrade is generous — the room felt more like a hospital ward than a hotel, closer to a cell than anything we had paid for.
If you cancel a confirmed booking on guests standing in your lobby at……
“Raffaella was an absolute pleasure, so helpful and charming. The property was just what we were hoping for with its accessibility to the various locales in the Piemonte area.
The breakfast was delicious and the staff was delightful in the service of the meal. I can’t say enough about this reservation and how wonderful it was. I would highly recommend it to everyone.”
“Het was een supervriendelijke ontvangst door Petra. Zij gaf goede info en gaf tips voor goede restaurants. Een 10 op 10 waard.
Een mooie kamer . Een prachtige omgeving. Een fijn zwembad om na een heerlijke dag nog te verpozen aan het bad.”
“Flott hotell og hjelpsomt personale. Rommet var grei størrelse men dusj på badet var liten. Ikke noe spiel på rommet foruten på badet. Området var pent og ryddig. Godt vedlikeholdt. Kan anbefales”
“Bellissima struttura con piscina e vista sulle colline delle Langhe.
Tutto perfetto e pulitissimo.
Colazione buonissima.
Proprietari gentilissimi e super accoglienti.”
“We had a nice stay at this hotel for two nights. Excellent location in the beautiful village. Small tv, wifi didn’t work all the time. We had a rental car, which was useful. Nice and helpful staff.”