“If you don‘t get what you have paid for ..
Beacause the room card we got didn‘t always work, we asked for a second one: didn‘t work at all. The third one (instead of the second): didn‘t work. The 4th didn‘t work.
AC in the room: didn‘t work.
Large SPA, but
Both saunas were broken,
the Whirlpool empty and didn‘t work
Both Kneipp basins (for warm and cold water) you couldn‘t fill, because the lids were missing ….
On top the personel was more interested in their own mobile than helping.
In……