Central American University Tours

I really liked the hotel at first sight. Upon arriving the check in staff was not friendly at all. I was very aware that there would be charge for the 5th person but its the way she expressed herself was rude. Also the room was dirty and smelly. The linen had lizard poop on it and the bathroom smelled awful. We kindly asked for her to please change the sheets and to please clean the bathroom. Again she did so in a rude manner. At this point I was so frustrated. I drove from Managua to Leon with family to experience the beauty of the beach. Tired and frustrated I decided to take my family to the hostel 2 hotels down to eat dinner. The customer service there was awesome nothing like where we were staying. Also the pool was dirty. My nephew had to clean it. I will say the next morning staff that cooked breakfast was awesome and very nice. I hate that I didn’t get her name. Lastly I will say the hotel is beautifully decorated but staff needs good customer service skills.

Morgans Rock was one of the two hotels I had researched. I wanted to get away from the crowds, be out in nature and Morgans Rock fit. Choosing Morgans Rock turned out to be a good decision. I arranged roundtrip airport transportation through the lodge, and the driver was waiting for us with cold water. The property was very well landscaped and between the size of the property and private beach the place felt very exclusive. I booked Villa #2 for my mother and me so that we could have our own spaces and still be close. Each villa was a mirror image of the other and had an outdoor deck/ seating and a plunge pool. The rooms were like large studios with their own entry, sitting area, and a bathroom with indoor and outdoor showers. A few issues we ran into were: the locks on the doors were faulty, there was water leaking from the ceiling, and the thatched roofs had holes that let rain in. Despite these issues, the staff did an amazing job of making up for them. The bartenders made good drinks and had great conversations. The lodge has Spa and tour services available onsite with an amazing masseuse and tour guide. Even with the needed improvements the place was very nice and enjoyable.

Fantastic Eco Lodge with excellent food, many options for activities, and top of the line service. Highly recommend, especially for couples and romantic getaways.