Congost de Mu Tours

This is a very old property and its age shows. It’s a solid 3 star hotel not 4. However even at 3 star hotels I haven’t had the same general comfort issues this hotel has. To start the humidity in our room approached 90%. That is well above the 50% average level. 60% is max. Fortunately the hotel has a small arsenal of dehumidifiers knowing this is an issue. I’m over 50 and I don’t think I’ve ever had to dehumidify a hotel room. I have emptied gallons upon gallons of water during my stay. The caulking in the bathroom is worn and in some cases mold is forming in the corners. The fixtures in many places are rusting -prob bc of the humidity. The couch in our suite reminds me of my college dorm room and the top cushions are contorted downward after years of heavy use. There is a nice terrace in our suite; however there is a 1/2 inch gap due to deteriorated weather stripping that allows outside air to easily enter the room. During heavy wind and thunderstorms the wind gusted through this gap. The gym is awesome with top of the line equipment. The concierge is very helpful.

The clean King bedroom and large bathroom suite is excellent. It had a second half bath, living area, second flat screen television and full floor to ceiling windows. Issues: Parking and payment was poor. Mandalay Bay Resort Valet parking was $40 plus tip. We paid the Bellhop to take the bags to our room. Then I found out our room was not Mandalay Bay Resort but actually in W Hotel. We paid for the Mandalay Bay Resort Valet but then had to move the car that night. All in all, I paid $45 to park the first day. The second day, I paid another $40 for parking Online. Then, I was in the car at the Parking machine and it said I owed another $20 when I just paid $40 Online. I tried to get this Parking issue resolved at the W Hotel Concierge. The Concierge was on the phone with someone. She saw me waiting and did not acknowledge. After waiting in line for over 20 minutes and no one helping, I left. Waste of time. Second issue is the WET pool: It is supposed to be available to those staying at the W Hotel. We went to the WET pool on Thursday. The sign said it was closed. I asked someone how to get into the WET pool and she said it will not be open until Friday -- the day we check-out. So we went to the Mandalay Bay wave pool and lazy river. We had trouble finding lounge chairs because they were extremely overcrowded. The sand was very dirty. It had trash from other people, palm tree debris and an old ragged stringy towel partially buried.

Staff was awesome and helpful