“This hotel is a true gem. There is only a 5 minute walk to the beautiful Playa Hermosa. All the staff are friendly and accommodating and the restaurant serves high quality and delicious food. It is safe, tranquil, and exceptionally clean. The tropical gardens are beautifully maintained and my stay was amazing.”
“Overall, the staff could use a customer service refresher; we felt that only one or two people were attentive. The room we were assigned has gone far too long without maintenance, furniture that has already reached the end of its useful life. The cleanliness was poor. The surrounding areas are poorly maintained; they need to take urgent action and close for major maintenance. The only thing that lives up to the price is the food (breakfast, lunch, and dinner); the drinks and cocktails are of……
“We loved our stay at The Palms! Overall, the hotel is very cute and clean. We really appreciated that the cleaning staff tidied our room for us everyday.
The pool area was amazing and the location of the hotel could not be beat - just a 2 minute walk from the beach! We would definitely stay here again.
My two recommendations for the room was that the walls could use some painting, there were some scuff marks. The room could also use more hooks, shelves, racks, and areas to hang and store……
“We’ve payed around 5000 dollars to enjoy 3 days and 2 nights, considering that we were star class, the check-in process was fine, they explained us our benefits, etc… During this period of time, the food was awful. We ate breakfast, lunch and dinner is this So Cal Buffet, and the quality of the food was horrible. The food was cold, cheap, disgusting and even hard to even look at or swallow. The people next to the table even called the food ‘’ass’’. And I totally agree. The lunch menu was fine,……
“This hotel is very close to the airport, restaurants and shops. The room was very spacious and the decor was great. It does provide free breakfast but we didn’t get to try it due to our early flight.”
“The pool and grounds of the property were gorgeous, and the staff were very friendly and helpful with everything. Nice breakfasts made to order. The economy rooms are a bit basic, we decided to pay a bit more to upgrade to a superior room which was excellent.”