2/10 Terrible
Aref
Traveled with partner
May 4, 2024
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
After almost three years of continuous travel across Australia, our recent stay at this hotel marked a disappointing 'absolute' low point.
We read from few reviewers who visited the property in summer that rooms were very hot due to the lack of air conditioning. I should add winters are worse, since just a radiator for warmth, the cold was pervasive upon our arrival, exacerbated by the radiator being off! Next days were better as we kept the radiator on.
Considering the price, one would expect better amenities. Parking was scarce, the rooms were very cramped, and there was a notable absence of bedside tables, which are essential for convenience. Whoever bestowed four stars upon this establishment must have turned a blind eye to its shortcomings.
Housekeeping's infrequent visits, occurring only once every seven days, were an unexpected surprise. While not a dealbreaker, it was an inconvenience not disclosed at booking.
Only a select few staff members exhibited genuine helpfulness, notably two non-local males and two of the ladies at the reception, particularly the one wearing glasses (unfortunately, I didn't get her name). The overall attitude of some staff, notably one of the bar managers, bordered on rudeness, as if our presence inconvenienced them.
The only positive things were hot tubs and food quality. Overall, for the price and level of service received, this hotel falls far short of expectations and definitely fails to justify its supposed four-star rating!
Aref
Stayed 3 nights in Apr 2024
