Find Hotel with a Concierge in Dongxiaotun

"Horrible experience. From the rude staff, the long checking process, no english at all, the room that smelled like an hash tray although I specifically asked for non-smoking room, no apologies for the issue, and a new room that had trashes, hairs in the bathroom, stains all around, and still a cigarette smell. So disappointing this is even listed on hotel.com "