Factorykart Tours

Rough start , I was given a twin room when I arrive instead of double room . I was put to an extension building outside the hotel . Next day I spoke to the Asian lady ( general manager) the most unhelpful manager I’ve meet . Never listen to me and she needed a customer service training - smile atleast and listen . Nice hotel but manager is a let down .

Our stay at Juliana Hotel Brussels was wonderful! The front desk staff was incredibly kind, welcoming, and helpful throughout our stay. The dinner at the restaurant was absolutely spectacular, and the breakfast was honestly amazing — everything was delicious and beautifully prepared. The hotel has a great atmosphere and excellent service overall. We truly enjoyed our experience and would definitely return!

This place is crying out for The Hotel Inspector or Gordon Ramsay to storm in and shake the owners out of their stupor. There’s genuine potential here — the kind of charm and setting that could make it special — but it’s completely undermined by a burnt-out, disengaged owner whose negativity sets the tone the moment you walk in. There were no menus, no prices on display, and ultimately no transparency — which meant the final bill arrived as a rather unpleasant surprise. Yes, I know I should’ve asked, but it was an early-days weekend date and interrogating the staff over costs would’ve killed the vibe. The food? Serviceable, but that’s being generous. Two fried eggs (no choice offered), some overcooked bacon, a good spread, and a somewhat forced glass of champagne — €40 per person for that felt like a punchline without the joke. The room was clean and spacious, which was a relief, but felt dated — a CD player and a TV awkwardly clinging to the wall didn’t exactly scream modern hospitality. I came here off the back of glowing reviews and wasn’t expecting luxury, just a little warmth and value. Instead, I left wondering if we’d all stayed at the same place. A huge missed opportunity — the place is resting on fading charm and needs a serious wake-up