Grenier Fortifie Tours

Honestly, this isn't our usual type of hotel. We usually pick adult only 5* with a la carte restaurants but we were more than pleasantly surprised with Palais des Roses. Hotel is in a great location towards the end of the promenade overlooking the beach. Hotel itself is beautiful inside and out. It is new but is well cared for, very clean in all public areas. Our room was great - we opted for a swim up room which I would recommend if you want sun on your room all day. Room was large and clean. Bathroom was a good size with a walk in shower. Shower gel/shampoo replenished daily. Mini bar had water and soft drinks. Water was plentiful and replenished daily. Our soft drinks weren't replenished at all but it didn't bother us so we didn't chase it - plenty of free drinks at bars and restaurants. 2 great swimming pools and a kids slide pool. Also an indoor pool with shower area. We didn't bother with the private beach area which was just across a pedestrian promenade from the hotel. No need when the pool area had everything including pool bar and plenty of sunloungers. Beach was lovely to walk along. 4 main restaurants, all buffet but food was amazing, great variety and was slightly different every day. Our favourite was Tagine with traditional Moroccan food. Blue (fish restaurant) had to be booked but was still a buffet and great variety of fish. There were lots of couples of all ages and familes again all ages so well suited for anyone. Entertainment team were fantastic!

Stayed for 5 nights , the longest check in / waiting for our room for 3 hours .. staff not listening to our requests although we emailed before . Reception staff were very friendly but that it where it ends ,can’t say the same about bar staff and some of restaurant staff . The property gardens are beautiful and immaculate this is why we chose this hotel for the garden and swimming pools , the pools are very cold in October which we did not expect , the ocean was warmer though and so clean ! The food is ok very repetitive and not that many options comparing to other all inclusive hotels but we enjoyed it . I have emailed before twice to say it was a special anniversary and I thought at least they could put a message in the room or some cake but totally ignored which was disappointing… I think this is the conclusion : beautiful grounds but no attention to detail , we will not return

The staff are absolutely amazing, they provided such a wonderful experience, very friendly, welcoming, and very helpful. The food was fantastic