Gundersen Hospital Tours

The young lady who checked us in was fantastic!

Exceptional. My new #1 hotel, period. Marty & Tiff have created a meticulously detailed boutique hotel experience — which feels like a personal love letter to La Crosse — in this historic fishery building on the bank of the mighty Mississippi River. While I could gush endlessly about the beauty of the room, The Eugene, I will resist and mention instead the flawless linens, heavenly mattress, views and Aveda amenities. The owners made me feel welcome minutes after reserving the room via text. Check-in was simple and autonomous but not unsupported. I texted a question and received a warm, helpful and quick response. Parking is nearby — by a lovely La Crosse friendship garden, filled with tokens from “sister cities” from around the world — but there is a load/unload area by entrance. I stayed on a Thursday night and there was a free public concert on the green with food trucks (the pizza truck’s calzone was amazing)! There was also a private event in The Hatchery’s lounge when I checked in but they sent me a drink menu and brought me a GLORIOUS cocktail with a smile. Crickets by 9 pm. La Crosse’s historic area is special. I go out of my way to visit. There is another luxurious boutique hotel nearby (my #2) so, between the people, food, events and charm this is the place to be if possible.

The property has obviously wear and tear but there was a solid attempt to make updates. Overall, it’s clean but feels old. The team was kind and welcoming. The free breakfast actually exceeded my expectations! I would have given it 4 stars BUT there were obvious stains on the blankets and pillow cases. We had 5 rooms, and 3 out of the 5 had issues. It’s gross. Probably should just throw them away even if they are clean.