Outdoor pool, sun loungers

Reviews of Manoir Des Arts Hotel

4 out of 5
Manoir Des Arts Hotel
64 Dien Bien Phu, Minh Khai, Hong Bang, Hai Phong

Reviews

9.0

Wonderful

Rating 10 - Excellent. 47 out of 77 reviews" "
Rating 8 - Good. 22 out of 77 reviews" "
Rating 6 - Okay. 7 out of 77 reviews" "
Rating 4 - Poor. 0 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here as a group of 12 adults! The hotel staff were some of the friendliest I’ve ever encountered and the hotel was so lovely and cosy. The breakfast selection was excellent, and we enjoyed the extensive bar menu on multiple evenings. Many of our party loved the pool area too to relax and escape from the hot humidity. Would definitely recommend this hotel to any traveler.
Stayed 4 nights in Apr 2024
Response from Ms. Anh on Apr 29, 2024
We truly appreciate your beautiful words. We hope to welcome you to our hotel next time. Thank you for choosing us!

8/10 Good

Kim, Dee Why

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and our room was ready. Thank you
Stayed 1 night in Mar 2024
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Kim,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

10/10 Excellent

Leo, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very good quality and worth it … Very charming architecture …
Stayed 3 nights in Mar 2024
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Leo,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

10/10 Excellent

Jane

Stayed 1 night in Oct 2023
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Jane,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Tam,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

2/10 Terrible

Wang Pi Li Lee

Stayed 3 nights in Sep 2023

10/10 Excellent

Haruna

Stayed 3 nights in Aug 2023
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Haruna,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

8/10 Good

christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Comfortable hotel
Nice comfortable hotel close to the city services. Like that a piano was available for me to play
Stayed 5 nights in Nov 2022
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Christopher,Thank you very much for your feedback on Expedia with the score 8 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place steak restaurant
Stayed 3 nights in Sep 2022
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Lan,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

10/10 Excellent

christopher

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice welcoming hotel with helpful staff
Stayed 2 nights in May 2022
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Christopher,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

8/10 Good

DERRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasant and happy stay. The hotel is run like a family concern. Highly recommended.
Stayed 2 nights in Jun 2020
Response from Manoir Des Arts Team on Dec 5, 2020
Dear valued guests, It is pleasure for us to read your every single words, and it is happy to know that you have a pleasant stay at our hotel. We hope to have a chance welcome you back at your "home". Sincerely,

8/10 Good

craig, USA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good for this property. It is about 55 minutes to
Stayed 1 night in Jan 2020
Response from Christian Nguyen - Room Division Manager on Jan 31, 2020
Dear Mr Craig, Greeting from Manoir Des Arts Hotel! Thank you very much for your feedback. It is wonderful to know that you enjoy our service during the time. It will be your encouragement to us to continue serve customers better. Thank you very much from myself and our team! Warm regards, Christian Nguyen - Room Division Manager

10/10 Excellent

Alinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haiphong discovery
I highly recommend to stay at the Manoir des Arts hotel conveniently located in the center of Haiphong. The hotel has been nicely remodelled and kept the charm of a French old colonial style. The team is constantly looking at giving you the best and attentive services. The breakfast is amazing and offer you either the traditional Vietnamese cuisine or the European way. If you want to visit Halong Bay, it's a good idea to stay at this hotel and join Got ferry harbour to board a cruise for Lan Ha bay or visit Cat Ba island.
Stayed 2 nights in Nov 2019
Response from Christian Nguyen - Room Division Manager on Dec 28, 2019
Dear Mr Alinh, Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staff who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back. Sincerely, Christian Nguyen- Room Division Manager

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HAI PHONG OCTOBER 2019
Superb hotel! Rooms were excellent and service could not have been better. All the staff were so helpful, efficient and friendly. Outdoor pool is small but really nice and was never busy.
Stayed 1 night in Oct 2019
Response from Christian Nguyen - Room Division Manager on Oct 16, 2019
Dear Mr Simon, Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staffs who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back. Sincerely, Christian Nguyen - Room Division Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2019
Response from Manoir Des Arts Hotel on Aug 9, 2019
Dear Valuable Guest, Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future . Besy regards, Nguyen Hoai Nam - Room Division Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Manoir Des Arts Hotel on Jul 4, 2019
Dear, Thank you so much for for feedback. We are looking forward to serving you next time. Best Regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a lovely old building. Tastefully furnished. Nice big bed. Helpful staff. The room window looked directly onto a wall less than 1 meter away, which was a shame.
Stayed 1 night in Jun 2019
Response from Manoir Des Arts Hotel on Jul 5, 2019
Dear , Thank you very much for your feedback! We are very appreciated that. We will work with the points. We will also change bathroom equipments and hope you will see different in your next stay. Thank you very much! Best Regards, Christian Nguyen - Room Division Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to the ferry.
We needed a hotel so we could catch the nearby morning ferry over to Cat Ba Island. Excellent location...short taxi ride to ferry port. The outdoor pool area was very nice with Frank Sinatra playing in the background. Room included breakfast which was convenient just before our ferry ride. All and all a beautiful hotel.
Stayed 1 night in May 2019
Response from Manoir Des Arts hotel on Jun 13, 2019
Dear Mr Steven, Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staff who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back. Sincerely, Nguyen Hoai Nam - Room Division Manager

8/10 Good

Renske

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Manoir Des Arts hotel on Jun 13, 2019
Dear Mr Renske, Thank you so much for your feedback. We hope to serve you next time. Best Regards,

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
Old style luxury and really friendly staff. Great location
Stayed 7 nights in Apr 2019
Response from Nguyen Hoai Nam - Room Division Manager on Jun 13, 2019
Dear Mr Neil, Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staff who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a quiet city
We very much enjoyed our 2 day stay at Manoir Des Arts Hotel, which is located in central Haiphong. The staffs were very warm and welcoming, the hotel was well presented with good facilities and breakfast was really nice! There are many nice places to eat around (the staffs recommended us good local places), cafes to enjoy Vietnamese coffee and Tam Bac lake is close for a nice evening stroll.
Stayed 2 nights in Nov 2018
Response from Manoir Des Arts Hotel on Dec 5, 2018
Dear Sir/Madam, Thank you so much for such beautiful review for our property. We would love to have other chances to serve you again in the future. Best wishes for you, Management

10/10 Excellent

Quy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Services & great food!!
Stayed 1 night in Nov 2018
Response from Nguyen Hoai Nam on Nov 7, 2018
Dear Mr/Ms Thank you so much for your feedback. We hope to serve you next time. Thanks and Best Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Manoir Des Arts Hotel on Oct 11, 2018
Thank you for your feedback. We hope you will get back Manoir Des Arts hotel in the next time. Have good trip in Viet Nam!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff. Clean facilities and room. Excellent location.
Stayed 1 night in Sep 2018
Response from Manoir Des Arts Hotel on Oct 3, 2018
Dear Mr. John, Thank you so much for such beautiful review for our property. We would love to have other chances to serve you again in the future. Best wishes for you, Management

10/10 Excellent

Alan, Dunedin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travellers rest
Haiphong is a stopover on the way to Cat Ba or Halong bay, and if you intend to stop this hotel is an excellent choice. Great pool, faded grandeur with imperial leanings. The staff are excellent and the bed comfy. A lovely place to spend the night we found great coffee, ate well and had a lovely walk around the lake. It's a quiet city for Vietnam, not a lot to buy do relax by the pool.
Stayed 2 nights in Sep 2018
Response from Michael on Sep 25, 2018
Dear Mr. Alan, Thank you so much for such beautiful review for our property. We would love to have other chances to serve you again in the future. Best wishes for you, Management

10/10 Excellent

han james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Manoir Des Arts Hotel on Aug 18, 2018
Dear Mr/Ms James, Thank you for your review . We will try my best to improve our hotel in the best way. Best Regards,

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
new hotel, breakfast service is lacking
the hotel is less than 1 month new. the breakfast was terrible from service to lack of variety.
Stayed 7 nights in Jun 2018
Response from Manoir Des Arts hotel on Jul 11, 2018
We are so sorry about breakfast. We will improve it and hope you come back to next time with better service.

8/10 Good

Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Manoir Des Arts hotel on Jul 2, 2018
Dear Mr Nam, Thank you for your review . We will try my best to improve our hotel in the best way. Best Regards,

10/10 Excellent

Dai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
The hotel is new and clean. Worth to stay there. Everything was great. I will definitely come back.
Stayed 1 night in Jun 2018
Response from Manoir Des Arts Hotel on Jun 14, 2018
Thanks for your responds. Your comment is the best way for us to develop. Hope to see you again in our hotel and show you better features that our hotel serve. Sincerely, Manoir Des Arts Hotel

10/10 Excellent

Son Hung

Stayed 1 night in Feb 2024
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Son Hung,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

10/10 Excellent

Takehiro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
閑静な地区にあり小綺麗なホテル。 スタッフも親切、丁寧な対応で非常に気持ちが良かった。また泊まってみたいホテルである。
Stayed 2 nights in Oct 2023
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Takehiro,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

8/10 Good

sze ying

Business traveler
Liked: Cleanliness, staff & service
服務貼心,周邊飲食購物方便
Stayed 3 nights in Aug 2023
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Sze Ying,Thank you very much for your feedback on Expedia with the score 8 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

8/10 Good

KAZUO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Kazuo,Thank you very much for your feedback on Expedia with the score 8 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear our Valued Guest,Thank you very much for your feedback on Expedia with the score 8 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

8/10 Good

MASAKI

Liked: Cleanliness, staff & service, property conditions & facilities
従業員がいつも笑顔で丁寧な対応で、印象が良い。部屋も清潔感があり満足。シャワールームの排水が弱いのが残念。
Stayed 1 night in Oct 2022
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Masaki,Thank you very much for your feedback on Expedia with the score 8 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Linh,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

10/10 Excellent

Charlie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Kevin Tuan - General Manager on Aug 28, 2020
Dear Valued Guest, Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future. Best regards,

10/10 Excellent

Charlie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very classical feeling, especially for the stand lamp with purple gauze
Stayed 2 nights in Aug 2020
Response from Kevin Tuan - General Manager on Aug 28, 2020
Dear Valued Guest, Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future. Best regards,

10/10 Excellent

SUJONG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect HOTEL
예상하지 못했던 멋진 호텔이었습니다. 물론 좋은 후기를 많이 보고 예약을 했습니다. 하지만 기대이상의 서비스와 숙소를 경험했습니다. 너무 일찍 도착해서 짐을 보관하려 방문했는데, 체크인 해주었으며, Welcome Drink 도 아주 훌륭했습니다.
Stayed 1 night in Jul 2020
Response from Thomas Pham - Hotel Manager on Apr 15, 2024
Dear Mr/ Mrs. Sujong,Thank you very much for your feedback on Expedia with the score 10 points out of 10, we would very appreciate your kind support and your comments will be used be Hotel Manegement for the purpose continually improving our service to our future guest.After all, we do wish you happy and wealthy always. We hope to welcome you back in the nearest day to serve you with our best services again.Have a nice day and please do not hesitate to contact us for assistance whenever you manage to return.Your sincerely,From Manoir Des Arts Hotel Team with love!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良いホテルです
概ね満足できました。 私の場合は知人の送迎があったので、立地を気にせず雰囲気だけで選びました。 強いてあげるなら、部屋が肌寒いときに暖房にできない?ことが不便に感じました。もしかしたらやり方があったのかもしれませんが、、
Stayed 1 night in Feb 2020
Response from Christian Nguyen - Room Division Manager on Feb 20, 2020
Dear Valued Guest, Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future. Best regards,

8/10 Good

Nguyen

Traveled with family
Stayed 1 night in Jan 2020
Response from Christian Nguyen - Room Division Manager on Jan 31, 2020
Dear Mr Nguyen, Thank you so much for taking time to review us on expedia.com. We always try our best to improve our service quality and we are looking forward to serving you soon. Best Regards,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Christian Nguyen - Room Division Manager on Jan 31, 2020
Dear Valuable Guest, Thank you for your feedback! We will do our best for your satisfaction next time. Best regards Chỉnh sửa Xóa

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2019

10/10 Excellent

SOOYEOL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요 근데 방이 작아요
매우좋습니다만 방이 작아요 앤틱가구들 너무 멋집니다
Stayed 1 night in Oct 2019
Response from Manoir Des Arts Management on Nov 2, 2019
Dear Mr SooYeol, Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staff who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back. Sincerely, Christian Nguyen - Room Division Manager

10/10 Excellent

Zam, Seoul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
너무 잘 쉬다가 왔어요 또 이용하고 싶은 좋은 호텔입니다. 하이퐁에 가면 또 이용할 생각 입니다.
Stayed 1 night in Oct 2019
Response from Christian Nguyen - Room Division Manager on Oct 14, 2019
Dear Mr Zam, Greeting from Manoir Des Arts Hotel! Thank you very much for your feedback. It is wonderful to know that you enjoy our service during the time. It will be your encouragement to us to continue serve customers better. Thank you very much from myself and my team! Warm regards, Christian Nguyen - Room Division Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近くには和食のレストランや 冷房のきいた清潔なレストランが多く さらにスーパーも徒歩5分以内 ハイランドコーヒーも隣にあるので 日本人には嬉しい立地かと思います。 ホテルのスタッフはみんな若く明るく親切です。 冷蔵庫の冷えが弱いのがマイナスかな? 部屋は清潔で良いのですが、掃除の時間が かなり短いので見えない所が少し気になる。 交通量の多い道路に面しているので 低層階は車のクラクションがうるさいです。 シャワーの水圧は満点です。
Stayed 6 nights in Sep 2019
Response from Christian Nguyen - Room Division Manager on Sep 12, 2019
Dear Valued Guest, Thank you so much for taking time to review us. Your nice comment is really a special gift to start our new working day. I will share to all of our staffs to motivate them trying their best. We wish you a good day and look forward to welcoming you back soon. Best Regards,

10/10 Excellent

yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Both location and service are good , room is small but clean
Stayed 2 nights in Sep 2019
Response from Nguyen Hoai Nam - Room Division Manager on Sep 11, 2019
Dear Mr./Ms. Yi, Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Manoir Des Arts Hotel on Sep 5, 2019
Dear Valuable Guest, Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future . Best regards, Nguyen Hoai Nam - Room Division Manager

10/10 Excellent

Jihye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절도갑!
하롱베이 크루즈 가려고 1박예약했는데 생각지못하게 태풍이와서 크루즈 취소되는 바람에 1박을 더 예약했어요. 체크아웃날에 비행기가 결항되었다는 사실을 접하고 발을 동동 구르고있는데 직원들이 다 모여서 정보찾아주고 방법까지 다 알려주셔서 다른 도시로 이동하여 비행기탔습니다. 너무너무 친절하고 고객일에 발벗고 나서주셔서 감동받았습니다
Stayed 1 night in Jul 2019
Response from Manoir Des Arts Hotel on Aug 7, 2019
Dear Ms Jihye, Greetings from Manoir Des Arts! We sincerely thank you for taking your time in reviewing our hotel being good service in Haiphong city. We are delighted to hear your feedback and that you enjoyed every moments of your stay at Manoir Des Arts hotel. It is really very encouraging and motivating to our staff who are on the job to make our guests happy and satisfied during their stay. Once again on behalf of the whole team of Manoir Des Arts hotel I thank you very much and look forward to welcome you back . Sincerely, Nguyen Hoai Nam - Room Division Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Manoir Des Arts Hotel on Aug 9, 2019
Dear Valuable Guest, Thank you very much for staying with us! Lovely to hear your feedback and your enjoyable our service. We will try more and more to bring value to the customers. We are waiting for welcoming you back in the near future . Warm regards, Nguyen Hoai Nam - Room Division Manager