Hawthorne Lake Tours

There was only oat meal for the light breakfast. The washer was out of order and the dryer didn’t dry the clothes. Friendly staff at the front desk. The other employees don’t speak English and will talk into your phone to have it translated.

Love the checking in process.. it's contact free but there is always a staff member to see that everything is ok. Love my room & extremely quiet. Off the beaten path. Will return. Michael Formoso

The biggest disappointment of my stay was being charged $10 extra per night for a crib. My wife and I have stayed in nearly 300 hotels since being married, and not once have we ever been charged for a crib—especially when it was a medical necessity for our daughter. I explained this to the staff, but the fee was still applied. This was frustrating and left a very negative impression, to the point where I’ll likely avoid Sleep Inn properties in the future. Aside from that, the hotel itself was clean and well-maintained. The bathrooms were spotless, which is always a priority for me, and the beds were fairly comfortable. I also appreciated seeing staff consistently vacuuming, mopping, and tidying the property—it showed they take cleanliness seriously. The complimentary breakfast was a nice perk and changed daily, which I liked since it wasn’t just the same options on repeat. Free hot chocolate, tea, and coffee around the clock was another thoughtful touch. I also liked the convenience of having shampoo and conditioner dispensers right in the shower, though I think adding body wash would make it even better. On the downside, the pillows weren’t the most comfortable, and the garbage cans in the room were quite small for a family—though that’s common in many hotels. Another frustration was that only one elevator was in service, and it always took a very long time unless you happened to catch it just as someone was getting in or out.