Dear LaUntrice, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during check-in and for falling short of your expectations regarding the condition of our property. Your comments are valuable, and we will use them to improve our services and facilities. Please know that we are committed to providing a comfortable and efficient experience for all our guests. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Management

Dear Destiny, Thank you for taking the time to share your review. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear rashad, It was a pleasure having you as our guest at Extended Stay America once again, and we want to thank you for sharing your review. It's great to hear you enjoyed your stay and that our property and service met all your expectations! However, we apologize for any internet connectivity concerns you had. Our service provider has been made aware of the issue, and we thank you for bringing this to our attention. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Jennifer, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the additional deposit requirement. Providing transparent information about our policies is important to us, and we regret any confusion or frustration this may have caused. Your feedback will be reviewed with our team to ensure better communication in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Management

Dear Brenda, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Kelly, Thank you for taking the time to share your feedback about your recent stay at Extended Stay America. We're glad to read that you found our location convenient and that our front desk staff provided friendly and helpful service. However, we apologize for the issues you encountered with the dated property, kitchenware, and missing amenities in your room. Your comments are valuable to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management

Dear Rhoderic, We apologize for any confusion regarding the deposit charge. This is a standard procedure to cover any potential damages or incidentals during your stay. Rest assured, the deposit will be refunded by check within a few business days after check-out, provided there are no damages to the room. If you have any further concerns or questions, please don't hesitate to reach out to our front desk staff for clarification. We appreciate your understanding and hope you enjoy the rest of your stay with us.Sincerely,Hotel Management

Dear Vicki, Thank you for sharing your positive experience at Extended Stay America! We're thrilled you felt safe and had an exemplary check-in experience with Amari. It's great to know that you enjoyed the cleanliness of your room, excellent heating, and convenient kitchen amenities. Your feedback regarding the dining area is appreciated, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Mark, Thank you for taking the time to evaluate our hotel. Our goal is to provide a comfortable experience for every guest; therefore, we apologize for the issues during your visit. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your stay. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Valerie, Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. However, we do apologize for the issues you had with your room. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Jalen, Thank you for selecting us. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear troy, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We also apologize for any disappointment with breakfast services. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear Cuong, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Travis, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely, Hotel Management

Dear Roben, Thank you for taking the time to review your experience with us. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. It is never our intention to make our guests feel unwelcomed or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Katherine, We appreciate you taking the time to write a review about your time with us. It's good you enjoyed your time at this location with all that was offered. Please return, and we hope to serve you again at Extended Stay America! Sincerely,Hotel Management

Dear John, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Jason, Thank you for taking the time to review us. We apologize if your stay did not meet expectations. We strive to provide a comfortable environment for all guests. We appreciate your feedback and will address the concerns mentioned. If there are specific details you'd like to share, feel free to provide more information. Thank you for bringing this to our attention, and we'll work to improve the overall experience for our guests.Sincerely,Hotel Management

Dear Nelly, Thank you for choosing us. We understand the inconvenience caused by the fire alarm that went out in the middle of the night, disturbing your sleep. Please accept our apologies for the same. Our technical team is already at work to check the fire alarm of your suite, too. Again, we are very sorry for the problems you encountered with the breakfast choices, and your remarks are shared with our concerned individuals for further improvement. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Joany, Thank you for staying at our hotel and letting us know we have room for improvement. We are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with the respective team and will follow up to determine how we can enhance our service to our guests. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely, Hotel Management

Dear Michael, Please accept our sincere apologies for failing to provide you with the attentive and courteous service you should always expect from us. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove our commitment to providing outstanding hospitality to each and every guest. Sincerely,Hotel Management

Dear Shaundria, Thank you for selecting us. We apologize for not meeting your expectations with the cleanliness of your suite, as our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. The housekeeping and pest control team also attends to the mentioned issue in your room. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear jose, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your excellent rating and valuable feedback about your recent stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing this to our attention. We apologize for the inconvenience you experienced during your stay and will address these concerns appropriately. Your feedback is instrumental in our ongoing efforts to provide exceptional service to all our guests. We value your patronage and hope you choose Extended Stay America for future visits. Sincerely,Hotel Management