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Dear Ms. Zainab,Thank you very much for taking the time to share your valuable feedback with us. We would kindly ask some of the details of the issues or challenges that you have faced during your stay with us so we can share it with the concerning department for our future improvement. We would be incredibly grateful if you would give us another opportunity to change your opinion and to show you that your feedback has been heeded. We really hope we have the pleasure of welcoming you back to the Hilton Garden Inn Kuwait. Best Regards, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
Lovely new hotel, no frills but efficient and comfortable. The softest bedding I had in a long time, real comfy! The room was very spacious, the bathroom is well lit and the shower roomy. The connection to the mall is a super comfort, even if you are on a business trip, how convenient!
Barbara
Stayed 1 night in Jan 2024
Response from sameh on Feb 6, 2024
Dear Ms. Barbara,We thank you for spending your time to write a feedback about your recent stay at Hilton Garden Inn Kuwait.As you are among our most valued guest and it is a pleasure to know how you have enjoyed your visit and was satisfied with the hotel facilities & services. We also have shared your feedback with the concerned department and rest assured that we shall continue with our efforts in delivering premium services & offers at all times. Ms. Barbara, thank you again for sharing your valuable thoughts with us. We are looking forward to welcoming you back. Best regards, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
Dear Mr. Salem,We thank you for spending your time to write a feedback about your recent stay at Hilton Garden Inn Kuwait.As you are among our most valued guest and it is a pleasure to know how you have enjoyed your visit and was satisfied with the hotel facilities & services. We also have shared your feedback and rest assured that we shall continue with our efforts in delivering premium services & offers at all times. Mr. Salem, thank you again for sharing your valuable thoughts with us. We are looking forward to welcoming you back. Best regards, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
10/10 Excellent
Ian
Jan 29, 2024
Ian
Stayed 1 night in Jan 2024
Response from Sameh El Sadek on Jan 30, 2024
Dear Mr. Ian,Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait. We aim to provide all our guests with an exceptional experience and we can see that we have met your expectations, thanks to your positive feedback. We hope to have the pleasure of welcoming you back. Best regards, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
10/10 Excellent
Neil
Jan 1, 2024
Neil
Stayed 1 night in Dec 2023
Response from Sameh El Sadek on Jan 7, 2024
Dear Valued guest.Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait. We highly value your feedback, and we are happy to read that you were satisfied with the hotel facilities and services. Thank you again for sharing your valuable feedback with us and we are looking forward to the pleasure of welcoming you back soon. Sincerely, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
Dear Mr. Talal,We thank you for spending your time to write a feedback about your recent stay at Hilton Garden Inn Kuwait.As you are among our most valued guest and it is a pleasure to know how you have enjoyed your visit and was satisfied with the hotel facilities & services. Rest assured that we shall continue with our efforts in delivering premium services & offers at all times. Mr. Talal, thank you again for sharing your valuable thoughts with us. We are looking forward to welcoming you back. Best regards, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
10/10 Excellent
amal
Dec 13, 2023
amal
Stayed 2 nights in Dec 2023
Response from Sameh El Sadek on Jan 7, 2024
Dear Valued guest,Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait. We highly value your feedback and we are happy to read that you were satisfied with the hotel facilities and services. Thank you again for sharing your valuable feedback with us and we are looking forward to the pleasure of welcoming you back soon. Sincerely, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
10/10 Excellent
Marie Carla
Dec 7, 2023
Marie Carla
Stayed 3 nights in Dec 2023
Response from Sameh El Sadek on Dec 19, 2023
Dear Valued guest,On behalf of our hotel, we would like to express our sincere gratitude for the fact that you have chosen us for your stay and also for taking the time to evaluate and review our hotel. We always find it nice to know that you found our overall service and facilities to your satisfaction and that you appreciated all our services at our hotel. We are dedicated to continuously strive to provide an exceptional quality service. Compliments like yours will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future. With kind regards, Sameh El SadekGuest Operations ManagerHilton Garden Inn Kuwait
Dear valued guest,We would like to thank you for choosing Hilton Garden Inn Kuwait as well as for taking part of your valuable time in sharing your feedback.Your rating is valuable for our development hence we apologize if we have fallen short of your expectations during your recent stay with us. We aim to continually improve our services for the maximized guest experience.We would be incredibly grateful if you may share with us any challenges that you have experienced that we could change.We really hope we have the pleasure of welcoming you back to the Hilton Garden Inn Kuwait.Best Regards,Sameh El SadekGuest Operations ManagerHilton Garden Inn Kuwait
Extremely helpful staff.
Beautiful facilities, always very clean, location is convenient right next to Kuwait's biggest shopping mall.
Hiba
Stayed 1 night in Nov 2023
Response from Sameh El Sadek on Nov 10, 2023
Dear Valued guest,On behalf of our hotel, we would like to express our sincere gratitude for the fact that you have chosen us for your stay and also for taking the time to evaluate and review our hotel. We always find it nice to know that you found our overall service and facilities to your satisfaction and that you appreciated all our services at our hotel. We are dedicated to continuously strive to provide an exceptional quality service. Compliments like yours will be shared with our colleagues to inspire them to continue to provide exceptional service to our guests. We look forward to being your host again at our hotel in the near future. With kind regards, Sameh El SadekGuest Operations ManagerHilton Garden Inn Kuwait
8/10 Good
Rashid
Oct 31, 2023
Rashid
Stayed 2 nights in Oct 2023
Response from Sameh El Sadek on Nov 5, 2023
Dear Mr. Rashid,Thank you very much for taking the time to share your valuable feedback with us. We appreciate your opinion as this allows us to continually develop and improve our guests experience through our service.We are sorry to hear that this time we fell short of fulfilling your expectations as a guest. We highly value your loyalty as a Hilton Honors member, and we are happy to read that you were satisfied with the service provided by one of our team members.We would kindly ask for some of the details of the issues or challenges that you have faced during your stay with us so we can share them with the concerned department for our future improvement.We hope we have the pleasure of welcoming you back to the Hilton Garden Inn Kuwait.Best Regards,Sameh El SadekGuest Operations ManagerHilton Garden Inn Kuwait
10/10 Excellent
ameenah
Sep 10, 2023
ameenah
Stayed 3 nights in Aug 2023
Response from Sameh El Sadek on Sep 15, 2023
Dear Ms. Ameenah,Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait. We aim to provide all our guests with an exceptional experience and we can see that we have met your expectations, thanks to your positive feedback. We hope to have the pleasure of welcoming you back. Best regards, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
It’s a new, clean and nice hotel. It’s located in one of the best malls in the world which gives the hotel guests more dining options and activities.
Tareq
Stayed 1 night in Aug 2023
Response from Sameh El Sadek on Sep 4, 2023
Dear Mr.Tareq,Thank you for taking a moment to share about your recent experience at Hilton Garden Inn Kuwait.We aim to provide all our guests with an exceptional experience, and we can see that we have met your expectations, thanks to your positive feedback We hope to have the pleasure of welcoming you back.Best regardsSameh El SadekGuest Operations Manager
Dear Mr.Abdulrahman,Thank you for taking a moment to share about your recent experience at Hilton Garden Inn Kuwait.We aim to provide all our guests with an exceptional experience, and we can see that we have met your expectations, thanks to your positive feedback We hope to have the pleasure of welcoming you back.Best regardsSameh El SadekGuest Operations Manager
Everything were good and nice
Only the trolley we as for checking out it take long long long time
But everything were very nice
Anfal
Stayed 1 night in Aug 2023
Response from Sameh El Sadek on Sep 2, 2023
Dear Ms.Anfal,Thank you for taking a moment to share about your recent experience at Hilton Garden Inn Kuwait.We aim to provide all our guests with an exceptional experience, and we can see that we have met your expectations, thanks to your feedback about the luggage service and we will work to improve this part. We hope to have the pleasure of welcoming you back.Best regardsSameh El SadekGuest Operations Manager
8/10 Good
Jean Michel, Jisr el Basha
Jul 28, 2023
Jean Michel
Stayed 1 night in Jul 2023
Response from Sameh El Sadek on Aug 22, 2023
Dear Mr.Michel, Thank you for taking a moment to share about your recent experience at Hilton Garden Inn Kuwait. We aim to provide all our guests with an exceptional experience, and we can see that we have met your expectations, thanks to your positive feedback. We hope to have the pleasure of welcoming you back. Best regards Sameh El Sadek Guest Operations Manager
The hotel located on the avenue mall and it’s really convenient.
I visited Kuwait in July and it’s really hot, reaching 48℃. Therefore, I stayed in the mall daytime and went sightseeing such as a local market after sunset. I was not bored in the mall because the mall was huge. The length was probably over 1km.
Kauzma
Stayed 4 nights in Jun 2023
Response from Ahmed. on Jul 13, 2023
Dear Valued Guest,Thank you so much for sharing with us your positive experience and for staying in our hotel. We are glad to note that you find our service satisfactory and was able to enjoy all our hotel has to offer during your stay. It is also our pleasure to have you as one of our loyal members of Hilton Honors.We do everything possible to provide our guests with quality service, as well as to make their stay enjoyable and memorable.We look forward to the pleasure of welcoming you back to Hilton Garden Inn Kuwait.With kind regards, Sameh El SadekGuest Operations ManagerHilton Garden Inn Kuwait
amazing staff, super clean facility, right in the Avenues mall which is the best shopping destination in Kuwait.
Hiba
Stayed 2 nights in Mar 2023
Response from Sameh El Sadek on Apr 24, 2023
Dear Ms. Hiba,Thank you for taking a moment to share about your recent experience at Hilton Garden Inn Kuwait.We aim to provide all our guests with an exceptional experience, and we can see that we have met your expectations, thanks to your positive feedback. We hope to have the pleasure of welcoming you back.Best regards Sameh El Sadek Guest Operations Manager
Dear Mr. Waleed,It is a great pleasure to welcome you to our hotel recently. We are honored that we meet your expectation. Thank you once again, Mr. Waleed and we look forward to seeing you again at our hotel in the nearest future.Sincerely,Sameh El SadekGuest Operations ManagerHilton Garden Inn Kuwait
4/10 Poor
Khalid
Mar 17, 2023
Khalid
Stayed 2 nights in Mar 2023
Response from Sameh El Sadek on Apr 8, 2023
Dear Mr. Khalid,Thank you very much for taking the time to share your valuable feedback with us. We appreciate your opinion as this allows us to continually develop and improve our guests experience through our service. We are sorry to hear that this time we fell short of fulfilling your expectations as a guest. We would be incredibly grateful if you would give us another opportunity to change your opinion and to show you that your feedback has been heeded. We really hope we have the pleasure of welcoming you back to the Hilton Garden Inn Kuwait. Best Regards,Sameh El SadekGuest Operations ManagerHilton Garden Inn Kuwait
8/10 Good
Jaber
Feb 22, 2023
Jaber
Stayed 3 nights in Feb 2023
Response from Sameh El Sadek on Mar 17, 2023
Dear Mr.Jaber,Thank you for taking a moment to share about your recent experience at Hilton Garden Inn Kuwait.We aim to provide all our guests with exceptional experience, and we can see that we have met your expectations, thanks to your feedback. We hope to have the pleasure of welcoming you back.Best regardsSameh El SadekGuest Operations Manager
2/10 Terrible
Dario
Feb 21, 2023
Dario
Stayed 2 nights in Feb 2023
Response from Sameh El Sadek on Feb 27, 2023
Dear Mr.Dario,Thank you very much for taking the time to share your valuable feedback with us. We appreciate your opinion as this allows us to continually develop and improve our guests experience through our service. We are sorry to hear that this time we fell short of fulfilling your expectations as a guest. We would be incredibly grateful if you would give us another opportunity to change your opinion and to show you that your feedback has been heeded. We really hope we have the pleasure of welcoming you back to the Hilton Garden Inn Kuwait. Best Regards, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
2/10 Terrible
Tareq
Jan 18, 2023
Tareq
Stayed 2 nights in Jan 2023
Response from Sameh El Sadek on Jan 20, 2023
Dear Mr.Tareq,Thank you very much for taking the time to share your valuable feedback with us. We appreciate your opinion as this allows us to continually develop and improve our guests experience through our service. We are sorry to hear that this time we fell short of fulfilling your expectations as a guest. We would be incredibly grateful if you would give us another opportunity to change your opinion and to show you that your feedback has been heeded. We really hope we have the pleasure of welcoming you back to the Hilton Garden Inn Kuwait. Best Regards, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
The best Garden Inn I had the pleasure to stay in.
charles
Response from Sameh El Sadek on Jan 13, 2023
Dear Mr.Charles,Thank you for taking a moment to share about your recent experience at Hilton Garden Inn Kuwait.We aim to provide all our guests with an exceptional experience and we can see that we have met your expectations, thanks to your positive feedback. We hope to have the pleasure of welcoming you back.Best regardsSameh El SadekGuest Operations Manager
Dear Valued guest,On behalf of our hotel, we would like to express our sincere gratitude for the fact that you have chosen us for your stay and also for taking the time to evaluate and review our hotel. We always find it nice to know that you found our overall service and facilities to your satisfaction and that you appreciated all our services at our hotel. We are dedicated to continuously strive to provide an exceptional quality service. Compliments like yours will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future. With kind regards, Sameh El SadekGuest Operations ManagerHilton Garden Inn Kuwait
أشكر الموظف أحمد السعيد على ما أعتقد على سعيه وتعاونه لتكون مدة الاقامه من أروع رحلاتي 🌹
MOHAMMAD
Stayed 1 night in Nov 2022
Response from Sameh El Sadek on Dec 23, 2022
Dear Mr. Mohammad, It is a great pleasure to welcome you to our hotel recently and we appreciate the time you spent to write your personal review. It is good to know that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay. We work hard to provide our guests with quality service and an enjoyable stay. Your motivating comments will be passed to our team to inspire them to continue to provide an exceptional service to our guests. Thank you once again, Mr. Mohammad and we look forward to seeing you again at our hotel in the nearest future.Sincerely, Sameh El SadekGuest Operations ManagerHilton Garden Inn Kuwait
Dear Mr.Abdullah,Thank you for taking a moment to share about your recent experience at Hilton Garden Inn Kuwait.We aim to provide all our guests with an exceptional experience, and we can see that we have met your expectations, thanks to your positive feedback. We hope to have the pleasure of welcoming you back.Best regardsSameh El SadekGuest Operations Manager
Dear Mr.Waleed,Thank you for taking a moment to share about your recent experience at Hilton Garden Inn Kuwait.We aim to provide all our guests with an exceptional experience, and we can see that we have met your expectations, thanks to your positive feedback. We hope to have the pleasure of welcoming you back.Best regardsSameh El SadekGuest Operations Manager
2/10 Terrible
Nowaf
Oct 22, 2022
Serious Issue on Customer Experience
I requested a change in the dates of the check in and check out, no one replied to my email requesting the change, nor any one picked up the phone!! this is terrible customer experience in a prime location with high rate!
Nowaf
Stayed 2 nights in Oct 2022
Response from Ahmed. on Oct 24, 2022
Dear Mr.Nowaf,Warm Greetings from Hilton Garden Inn Kuwait,kindly be informed that we didn't receive any requests even via our official email to assist you, as per the records your booking is a non-refundable booking and it can't be amended, we apologize for this inconvenience caused and we hope to welcome you soon at our hotel.Best regards,Reservations team.
the hotel connected to the avenues mall every thing you need is close to you
good staff
good service
comfortable room
Verified traveler
Stayed 1 night in Aug 2022
Response from Sameh El Sadek on Aug 30, 2022
Dear Valued guest,Thank you so much for taking the time to share your valuable feedback with us. We appreciate your opinion as this allows us to continually develop and improve our guest's experience through our services. We highly value your comment and we are happy to read that you were satisfied with the Hilton facilities and services. Thank you again for sharing your valuable feedback with us and we are looking forward to the pleasure of welcoming you back soon. Sincerely,Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
Dear Mr.Khaled, Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait. We aim to provide all our guests with an exceptional experience and we can see that we have met your expectations,We hope to have the pleasure of welcoming you back. Best regards Sameh El Sadek Guest Operations Manager
Overall hotel is very good and comfortable but check in and chick out service is very slow some time it take more than half an hour to do it
Awad
Stayed 1 night in Jul 2022
Response from Sameh on Jul 31, 2022
Dear Mr.Awad,
Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait.
We aim to provide all our guests with an exceptional experience and we can see that we have met your expectations, thanks to your feedback about check in process, We hope to have the pleasure of welcoming you back.
Best regards
Sameh El Sadek
Guest Operations Manager
6/10 Okay
Verified traveler
Traveled with family
Jun 10, 2022
Verified traveler
Stayed 3 nights in Jun 2022
Response from Sameh El Sadek on Jul 2, 2022
Dear Valued Guest,
Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait.
We aim to provide all our guests with an exceptional experience and we can see that we have met your expectations, thanks to your positive feedback. We hope to have the pleasure of welcoming you back.
Best regards
Sameh El Sadek
Guest Operations Manager
Excellent overall stay. Staff is friendly with perfect service. Loved the atmosphere & will definitely come back to stay at the hotel.
Ammar
Stayed 1 night in Jun 2022
Response from Sameh El Sadek on Jul 2, 2022
Dear Mr.Ammar,
Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait.
We aim to provide all our guests with an exceptional experience and we can see that we have met your expectations, thanks to your positive feedback. We hope to have the pleasure of welcoming you back.
Best regards
Sameh El Sadek
Guest Operations Manager
8/10 Good
Adel
May 7, 2022
Adel
Stayed 3 nights in May 2022
Response from Sameh El Sadek on May 14, 2022
Dear Mr.Adel,
Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait.
We aim to provide all our guests with an exceptional experience and we can see that we have met your expectations, thanks to your positive feedback. We hope to have the pleasure of welcoming you back.
Best regards
Sameh El Sadek
Guest Operations Manager
very convenient since its linked with mall where every thing is available
Awad
Stayed 3 nights in May 2022
Response from Sameh El Sadek on May 7, 2022
Dear Mr.Al Awad,
We appreciate the time you spent writing your personal review. It’s fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay. We work hard to provide our guests with quality service and an enjoyable stay. Your motivating ratings will be passed to our team to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future.
Sincerely,
Sameh El Sadek
Guest Operations Manager
Hilton Garden Inn Kuwait
Was next to biggest mall in Kuwait which is very convenient.
Enrique
Stayed 2 nights in Mar 2022
Response from Sameh El Sadek on Apr 2, 2022
Dear Mr. Enrique,
Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait.
We highly value your loyalty as a Hilton Honors member and we are happy to read that you were satisfied with the hotel facilities and services.
Mr. Enrique , thank you again for sharing your valuable feedback with us and we are looking forward to the pleasure of welcoming you back soon.
Sincerely,
Sameh El Sadek
Guest Operations Manager
Hilton Garden Inn Kuwait
10/10 Excellent
Khaled
Mar 31, 2022
Khaled
Stayed 2 nights in Mar 2022
Response from Sameh El Sadek on Apr 1, 2022
Dear Mr. Khaled,
Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait.
We aim to provide all our guests with an exceptional experience and we can see that we have met your expectations, thanks to your positive feedback.
We hope to have the pleasure of welcoming you back.
Best regards,
Sameh El Sadek
Guest Operations Manager
Hilton Garden Inn Kuwait
Dear Ms. Hind,
Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait.
We aim to provide all our guests with an exceptional experience and we can see that we have met your expectations, thanks to your positive feedback.
We hope to have the pleasure of welcoming you back. Best regards,
Sameh El Sadek
Guest Operations Manager
Hilton Garden Inn Kuwait
8/10 Good
Expedia Relcoation
Feb 24, 2022
Expedia Relcoation
Stayed 1 night in Feb 2022
Response from Sameh El Sadek on Feb 26, 2022
Dear Valued Guest,
Thank you for taking a moment to share about your recent experience at Hilton Garden Inn Kuwait.
We aim to provide all our guests with exceptional experience and we can see that we have met your expectations, thanks to your positive feedback.
We hope to have the pleasure of welcoming you back.
Best regards
Sameh El Sadek
Guest Operations Manager
Dear Valued Guest,
Thank you for taking a moment to share your recent experience at Hilton Garden Inn Kuwait.
We aim to provide all our guests with an exceptional experience and we can see that we have met your expectations, thanks to your positive feedback. We hope to have the pleasure of welcoming you back.
Best regards
Sameh El Sadek
Guest Operations Manager
2/10 Terrible
Hessa
Traveled with group
Feb 11, 2022
I love hilton worldwide, but in Kuwait they are the worst.. not as professional as anywhere else. The property is good but staff are not helpful at all
Hessa
Stayed 1 night in Feb 2022
Response from Sameh ElSadek on Feb 13, 2022
Dear Ms. Hessa,
Thank you very much for taking the time to share your valuable feedback with us. We appreciate your opinion as this allows us to continually develop and improve our guests´ experience through our service,
kindly share any challenges regarding your stay so we can share it with the concerning department for our future improvement.
Best Regards,
Sameh El Sadek Rooms
Division Manager
Hilton Garden Inn Kuwait
Nice newly opened hotel. Direct access to the Mall is a great plus. What I did really appreciate was service, very attentive and kind.
Laura
Stayed 2 nights in Feb 2022
Response from Sameh on Feb 10, 2022
Dear Ms.Laura, We appreciate the time you spent writing your personal review. It’s fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay. We work hard to provide our guests with quality service and an enjoyable stay. Your motivating ratings will be passed to our team to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future. Sincerely, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
8/10 Good
Laura
Feb 9, 2022
Laura
Stayed 1 night in Feb 2022
Response from Sameh on Feb 10, 2022
Dear Ms.Laura, We appreciate the time you spent writing your personal review. It’s fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay. We work hard to provide our guests with quality service and an enjoyable stay. Your motivating ratings will be passed to our team to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future. Sincerely, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
Dear Mr.Ali, We appreciate the time you spent writing your personal review. It’s fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay. We work hard to provide our guests with quality service and an enjoyable stay. Your motivating ratings will be passed to our team to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future. Sincerely, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
Dear Mr.Abdulaziz, We appreciate the time you spent writing your personal review. It’s fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay. We work hard to provide our guests with quality service and an enjoyable stay. Your motivating ratings will be passed to our team to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future. Sincerely, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
The experience is perfect because its connected to the mall and the size of the rooms. but the staff are below 4 stars
Mohammad
Stayed 1 night in Oct 2021
Response from Sameh on Oct 24, 2021
Dear Mr. Mohamed , We appreciate the time you spent writing your personal review. It’s fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay. We work hard to providing our guests with quality service and an enjoyable stay. Your motivating ratings will be passed to our team to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future. Sincerely, Sameh El Sadek Guest Operations Manager Hilton Garden Inn Kuwait
10/10 Excellent
Waleed
Oct 16, 2021
Waleed
Stayed 2 nights in Oct 2021
Response from Sameh El Sadek on Oct 17, 2021
Dear Mr. Waleed,
We appreciate the time you spent writing your personal review. It’s fantastic to learn that our team has contributed to a successful and memorable stay with us and that you appreciated all our services during your stay. We work hard to providing our guests with quality service and an enjoyable stay. Your motivating ratings will be passed to our team to inspire them to continue to provide an exceptional service to our guests. We look forward to being your host again at our hotel in the nearest future.
Sincerely,
Sameh El Sadek
Guest Operations Manager
Hilton Garden Inn Kuwait
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