9.4/10 Exceptional! (4,155 reviews)
Hotel lobby and staff are brilliant, the lift system is grandiose! Problems started with room 1818, it was very small and didn’t have a fauteuil and small table, just a desk and uncomfortable desk chair. Extremely annoying was the loud noise from the water pipes (apparently in the walls or ceiling) when people on higher floors took a shower or flushed the toilet all through the night. Beds were comfortable with good pillows. Breakfast was a feast with excellent choices. The restaurant on floor 26 was a true disaster, very young and therefore unexperienced staff. Not capable to cope with the crowd due to the roof terrace being closed, people next to us got the bottle of wine after they had finished their meal, our water took 35 minutes to appear. A menu not worth mentioning. Management should be ashamed! Will we go back? No way, too expensive for what you get.
Reviewed on Jun 28, 2025
