Suite, 2 Bedrooms | Pillowtop beds, desk, blackout drapes, iron/ironing board
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Reviews of Holiday Inn Express Louisville Northeast, an IHG Hotel

2.5 out of 5
Holiday Inn Express Louisville Northeast, an IHG Hotel
3711 Chamberlain Ln, Louisville, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 530 reviews" "
Rating 8 - Good. 144 out of 530 reviews" "
Rating 6 - Okay. 36 out of 530 reviews" "
Rating 4 - Poor. 27 out of 530 reviews" "
Rating 2 - Terrible. 30 out of 530 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the Derby-short drive. Lots of dining options within 5 miles.
Stayed 3 nights in May 2024
Response from Megan on May 6, 2024
Hey Julee,I wanted to say thanks for your recent stay here at our hotel! We can’t wait to welcome you back!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean and quiet.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 10, 2024
Thanks so much for the kind words. I hope you stay again.

8/10 Good

April Kristeen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was Hot, Tasty, & Fresh!! Water Pressure was GREAT!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 31, 2024
Thanks for the review. I hope next time your stay is a 5 out of 5.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 22, 2024
Thanks for the kind words. I hope you will choose us in the future.

10/10 Excellent

Diane, Sylvania

Everything was clean and quiet
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 14, 2024
Thanks for the kind words. I am glad you enjoyed your stay

10/10 Excellent

Geffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel…friendly staff…new carpet!
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 14, 2024
Thanks for the kind words. Come back anytime

8/10 Good

Michael, Mahomet

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 31, 2024
Thanks for the review. I hope next time your stay is a 5 out of 5.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Thank you!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 3, 2024
Thanks and do come again

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost great
A good place to stay but the breakfast was not up to Holiday Inn Express. The kitchen and dining rooms were small with people tripping over one another. The biscuits were burnt and the gravy was cold. The drinks were not very cold. The sausage was good.
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 3, 2024
Sorry to hear that. Do come again so we can wow you

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 3, 2024
Thanks and come again

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good stay. Good breakfasts. We were pleased to find our room cleaned and clean towels.
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 3, 2024
Thanks and come again

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room was awesome. Day staff was awesome. Night staff charged my account double what it should have been. Have to wait 7 business days to get my money back. That is very frustrating.
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 14, 2024
Sorry you experienced this hopefully next time there are no issues.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above it met all my needs in every aspect except one morning the staff forgot to heat up the warming trays under breakfast food and the problem was rectified very apologetically
Stayed 2 nights in Jan 2024
Response from Front Desk on Mar 14, 2024
Sorry you experienced this hopefully next time there are no issues.

2/10 Terrible

Brenda, Jacksonville

Stayed 3 nights in Jan 2024
Response from Megan on Jan 16, 2024
Greetings Brenda, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 Terrible

Brenda, Jacksonville

Stayed 1 night in Jan 2024
Response from Megan on Jan 16, 2024
Greetings Brenda, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, new ans clean rooms.
Stayed 2 nights in Jan 2024
Response from Megan on Jan 16, 2024
Hello Chad, I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back!

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Megan on Jan 16, 2024
Barry,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back!

10/10 Excellent

Tracy, Manchester

Stayed 1 night in Jan 2024
Response from Megan on Jan 16, 2024
Hey Tracy, I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back!

2/10 Terrible

Brenda, Jacksonville

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Megan on Jan 16, 2024
Greetings Brenda, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Megan on Jan 16, 2024
Hi William,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back!

2/10 Terrible

Brenda, Jacksonville

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Megan on Jan 16, 2024
Greetings Brenda, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Candaci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Megan on Jan 16, 2024
Greetings Candaci,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back!

6/10 Okay

Silvia, Staten Island

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fine for 1-2 nights however pool wasn't to my liking as nobody used it and pool's filter wasn't even on, so decided not to us it myself to avoid contracting anything.
Stayed 1 night in Dec 2023
Response from Megan on Jan 16, 2024
Hello Silvia, We sincerely appreciate your feedback and we're very sorry you were unhappy with your stay. We will take your comments under consideration as we continually work to improve our guest experience.

2/10 Terrible

Tara

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably won’t be back. Overcharged for a 3 night stay, with very little concern shown for this error. Seems I need to chase them down to correct their mistakes. Nothing worse than TERRIBLE customer service!
Stayed 3 nights in Nov 2023
Response from Megan on Jan 16, 2024
Hello Tara,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with our incidental policy. Please note the incidental hold takes 5 to 7 business days to clear. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 Okay

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The only disappointing aspect was that the bathroom sink faucet barely stuck out into the sink. When washing our hands, our hands touched the back of the sink in order to get under the water. I’m so doing, water would collect on the counter surface and run to electronics (a safety hazard). We had to place a rag or towel around the faucet to prevent this water collection. Otherwise, the stay was wonderful. The bed was very comfort, everything was clean, and the staff was hospitable. And, the hotel was within walking distance to shops and restaurants. If the faucet was fixed, we would come back.
Stayed 2 nights in Nov 2023

8/10 Good

mildred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the swing in the front with the little trees growing around it but it would be nice if there was walking stone to the swing. The swing would be great in pictures for the family but no real way to get to the swing.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff from front desk to cleaning and maintenance crew
Stayed 1 night in Oct 2023

10/10 Excellent

Grace

Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night's sleep
Stopped here overnight. We loved it the beds and pillows are the most comfortable. It was like sleeping on a cloud. Room was super clean and breakfast was just enough.
Stayed 1 night in Sep 2023
Response from Megan on Oct 13, 2023
Hey Paul, IHG wants all guests to have a positive and seamless experience. We are truly happy to know that we exceed your expectation with our service. We can’t wait to welcome you back!

10/10 Excellent

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thumbs up!
Stayed 1 night in Oct 2023
Response from Megan on Oct 6, 2023
Greetings Rosemary, Your review made us smile! Thank you for staying with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and breakfast was very nice with more options than just continental breakfast
Stayed 2 nights in Sep 2023
Response from Megan on Oct 6, 2023
Hello Michael, Thank you! Please come back and visit us!

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Megan on Oct 6, 2023
Hey Joe, Thank you a 10!!!!

8/10 Good

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Sep 2023
Response from Megan on Oct 6, 2023
Hi Todd, Thank you for staying with us!

4/10 Poor

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
Go to the Aloft instead. Every room they gave us smelled of cigarettes.
Stayed 1 night in Sep 2023
Response from Megan on Sep 6, 2023
Hello Bruce,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with your stay here. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Megan on Sep 8, 2023
Greetings Eugene, Thank you so much!

10/10 Excellent

AUGUST

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Megan on Sep 6, 2023
Greetings August,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was fresh, clean, and properly maintained. Bed was very comfortable and pillows perfext
Stayed 1 night in Aug 2023
Response from Megan on Aug 22, 2023
Hi Glenn, I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, safe, and friendly staff
Stayed 1 night in Jul 2023
Response from Megan on Aug 22, 2023
Hello William,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I have traveled many places and have stayed in holiday inn hotels but this is the best place to stay.
Stayed 1 night in Jul 2023
Response from Megan on Aug 22, 2023
Greetings Anonymous,I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back!

10/10 Excellent

Myra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in May 2023
Response from Megan on Jul 12, 2023
Hello Myra, Thank you

10/10 Excellent

Iesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Megan on Jul 12, 2023
Greetings Lesha, Thank you

2/10 Terrible

Daniel

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from Megan on Jun 18, 2023
Greetings Robert, Thank you for the 10!!! We can't wait to welcome you back.

10/10 Excellent

Michael

Stayed 1 night in Jun 2023
Response from Marcus on Jun 12, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back again soon!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property very clean, bed great. Up to date room. Not many restaurants in the immediate area but a nice hotel.
Stayed 1 night in Jun 2023
Response from Marcus on Jun 12, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back again soon!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, great service.
Stayed 1 night in May 2023
Response from Marcus on Jun 12, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back again soon!

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Marcus on Jun 12, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. Please let us know what we could have done better so we can get a 9 or 10 during your next stay. We can’t wait to welcome you home again soon!

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Marcus on Jun 12, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back again soon!

10/10 Excellent

Kari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would highly recommend
Friendliest staff, very accommodating, great breakfast, room super clean and comfortable. Great location.
Stayed 1 night in May 2023
Response from Marcus on Jun 12, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back again soon!

10/10 Excellent

Rickey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and spacious rooms
Stayed 1 night in May 2023
Response from Marcus on Jun 12, 2023
I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you back again soon!