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Reviews of Hy Hotel, BW Premier Collection

5 out of 5
Hy Hotel, BW Premier Collection
318 328 Clifton Drive North, Lytham St. Anne's, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 180 out of 286 reviews" "
Rating 8 - Good. 65 out of 286 reviews" "
Rating 6 - Okay. 21 out of 286 reviews" "
Rating 4 - Poor. 8 out of 286 reviews" "
Rating 2 - Terrible. 12 out of 286 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service , warm and friendly staff. Spacious modern accommodation a short walk to beach and shops, nice park opposite to take the dog. Simple but good continental breakfast with great coffee. Really enjoyed our stay at Hy !
Stayed 2 nights in May 2024
Response from Max on May 16, 2024
Hi Steven Thank you for your lovely review of your stay at Hy We hope to welcome you and your family back to Hy in the future Kind Regards HY Team :)

8/10 Good

Jo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying here. I like the overall feel of the apartment; the decor, bay windows. The sofa was the most uncomfortable thing I’ve ever sat on. We couldn’t sit on it for any period of time. This has taken a star off the rating. That plus some drunken people wandering the building in the early hours being very loud and swearing. Not something you want when you pay to stay in a nice place with your kids and lots of other families around. I would stay again but only if there’s was a good offer on.
Stayed 1 night in May 2024
Response from Max on May 9, 2024
Hi Jo Thank you for you review of your stay at Hy, We do take all our guests comments seriously, I will ensure our maintenance team is aware of the issues you and your family have faced and get this rectified as soon as possible Kind Regards HY Team :)

10/10 Excellent

Mustafa

Traveled with family
Liked: Cleanliness, property conditions & facilities
A really premium feel to the accommodation. One of the nicest places I’ve stayed in.
Stayed 2 nights in Apr 2024
Response from Max on May 5, 2024
Hi Mustafa Thank you for your lovely reviewWe do hope to welcome you and your family back to Hy in the future Kind Regards HY Team :)

8/10 Good

Carmel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Lovely hotel apartment. The only thing i would say is on a safety point of view. My 4 year old woke up in the night at 1.10am, confused (as didnt know where he was) and when he went looking for us, he actually went out the main door to the corridor and up the stairs (we were on the first floor). It wasnt until we heard him crying through the walls that we shocked awake and went looking for him. The night receptionist, was on and heard what had happened, but our son went up the stairs so didn't really see anything. We got him and brought him to our bed so that it wouldnt happen again. The reason this had happened is because the door didn't have a child lock on it, it locked but as soon as you pull the handle down from the inside it opened. I would suggest chain locks need to be added to the doors to prevent this happening to anyone else, as this could've have been a much worse situation for us. Apart from this we did have a plesent. I would say take tea towels and an oven glove though if you're going.
Stayed 1 night in Apr 2024
Response from Max on Apr 14, 2024
Hi Carmel, thank you for your review of HY hotel, we do hope you had a lovely stay. We do take all comments from our guests seriously so therefore this had been passed to the correct department to be dealt with. We hope to welcome you back for another stay one day in the future!Kind RegardsHY Team

10/10 Excellent

craig

Stayed 2 nights in Mar 2024
Response from Max on Apr 7, 2024
Hi Craig Thank you for your review and scoring Hy a 5 We hope to see you and your family in the future Kind Regards HY Team :)

10/10 Excellent

Barry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious and clean property with welcoming staff.
Stayed 2 nights in Feb 2024
Response from Max on Mar 5, 2024
Thank you for your review of Hy Hotel, We hope to welcome you and your family back to Hy in the future Kind Regards Hy Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Max on Mar 5, 2024
Thank you for your review of Hy Hotel, We hope to welcome you and your family back to Hy in the future Kind Regards Hy Team

10/10 Excellent

Ilze

Stayed 1 night in Jan 2024
Response from Max on Mar 5, 2024
Thank you for your review of Hy Hotel, We hope to welcome you and your family back to Hy in the future Kind Regards Hy Team

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gym, sauna and pool were ideal for my needs. Not huge but pretty empty and accessable. Staff accomodating to my requirements too. Enjoyed and will use again
Stayed 1 night in Jan 2024
Response from max on Mar 5, 2024
Hi Paul, Thank you for your great feedback We look forward to welcoming you and your family back to Hy in the future Kind Regards Hy Team

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great Family Stay
Great stay, perfect for families, central location. Pool changing room arrangement needs review.
Stayed 1 night in Jan 2024
Response from Max on Mar 5, 2024
Hi Kathryn Thank you for your lovely review of your stay at Hy, We will take your feedback forward and look where we need to improve regarding the changing rooms Kind Regards Hy Team

10/10 Excellent

danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This place was fantastic. We had the best stay.
Stayed 1 night in Jan 2024
Response from Max on Mar 5, 2024
Hi Danielle Thank you for a lovely review of your stay at Hy, We look forward to welcoming you and your family back in the future Kind RegardsHy Team :)

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - lovely staff
Apartment was perfect and the staff are amazing
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect stay, lovely reception and amazing staff. Our first stay but we will definitely be back!
Stayed 1 night in Dec 2023

10/10 Excellent

NIGEL

Stayed 1 night in Dec 2023

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Property spec was ideal. Staff super friendly on arrival. Pet friendly. If being uber picky the shower control was quite stiff so getting the right temperature was a bit tricky. Loved the place and will defo stay again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Emma

Stayed 1 night in Nov 2023

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Romily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spotlessly clean and well equipped.
Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartment, well equipped and convenient location
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Stayed 3 nights in Oct 2023

10/10 Excellent

Juliette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous staff and apartment.
The staff, especially Maxine and the gentlemen working Sunday night were so welcoming and went out of their way to make the stay enjoyable. Would definitely recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and rooms were great. Staff were very helpful and the pool facilities were lovely.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

douglas marshall

Stayed 2 nights in Oct 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible staff
Incredible welcome from Maxine on reception. Our second stay here - really convenient for blackpool with good bus/ rail links or 1 hr walk. Love that the hotel is so dog friendly. Will happily return again.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
Just great. Staff very friendly and helpful especially Maxine. Chic boutique cool hotel plus dog friendly. Fantastic Pool and Sauna. We had the executive room which was amazing. We will definitely be back.
Stayed 1 night in Sep 2023

10/10 Excellent

Tracey

Stayed 2 nights in Sep 2023

10/10 Excellent

Tracey

Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

10/10 Excellent

Tina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, especially Maxine who made us feel very welcome. Love the Starbucks Coffee free durung our stay Apartment was very spacious and had everything we needed
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Everything was fine could have done with more pots and pans all good would have been better if not on top floor as struggled with stairs
Stayed 2 nights in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and friendly staff
Stayed 1 night in Sep 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great location. Easy check in and out, helpful staff. One recommendation I would make though, is there could do with being a light near the front doors, as trying to put the code in, in the dark was tricky. Luckily i had my phone with me and was able to put the torch on.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023

6/10 Okay

Josephine

Traveled with family
Disliked: Cleanliness
Stayed 3 nights in Aug 2023

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Lorraine

Stayed 2 nights in Aug 2023

8/10 Good

Meu

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel due to the convenient location for the beach and for the swimming pool. We stayed the 1st time just after the lockdown when the hotel had 1st opened. It had a few minor issues back then I.E not enough towels for guests and no toiletries. 2nd time of staying these issues had still not been resolved which for a 5 star hotel I would not expect. 1 small set of toiletries for the whole family. Only enough towels for 2 guests. We stayed in room 409 which was spacious and had lovely decor. However was all kept awake by a loud buzzing type noise which kept us all awake. I spoke to reception at 2am who logged this. When checking out I mentioned this and asked to speak to a manager but was told there was no manager available until next week ( despite it being high season) and that I had to E-mail any complaints myself! I paid extra for breakfast as during my first stay it consisted of fresh fruit, yoghurt, cereal and pastries, however this time there was only pastries and hot drinks available. We were charged for mini boxes of cereal for the kids. Had I known this I would have not had paid the extra for breakfast as it was not good value for croissants and drinks. The swimming pool was lovely to use at the end of the day but this must be booked in advance.
Stayed 1 night in Aug 2023

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation for a family - plenty of space. Will definitely visit again
Stayed 1 night in Aug 2023

6/10 Okay

paul

Disliked: Cleanliness
Stayed 4 nights in Jul 2023

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay.
A great place to stay for families. Be warned in regards to the pool book in advance of your stay. You get a 1hr slot. Don’t wait to arrive to book.
Stayed 1 night in Jul 2023

8/10 Good

Amanda

Traveled with family
Liked: Staff & service, property conditions & facilities
Girlie weekend
Negatives Very warm room even though raining outside No cleaning happened during our stay Had to ask for toilet roll and kitchen roll we used the same towels No tea towel or oven gloves provided Changing rooms no where to lock personal items away securely and should be cleaned between use especially after use of your families water everywhere Positives Friendly staff Room nice and modern Comfy Nice to be in one room Breakfast is very basic but good to start day Real positive free Starbucks coffee 24/7 during your stay
Stayed 2 nights in Jul 2023

8/10 Good

Kathryn

Stayed 2 nights in Jul 2023

10/10 Excellent

Anum

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023