Mall Road Tours

The Imperial is a beautiful hotel, stunning architecture, lovely gardens & a remarkable greeting on arrival. Our room was lovely too. The hotel is very reminiscent of Raffles in Singapore. An oasis in the heart of the city. Breakfast is the only area of criticism. This is a 5* hotel, with a 3* breakfast offering. Set up as a buffet, the process for hot drinks & eggs/ cooked dishes is unclear & not explained. No staff are by the entrance on arrival. You have to try to ‘catch’ a member of staff for service, very frustrating when one day we asked 4 times for butter for our now cold toast & omlette. Breakfast is under staffed & staff are untrained, surely a reflection of management & not the staff. There’s an amazing welcome on arrival by multiple staff members, if cost is an issue, please please redeploy some to serving breakfast. Really lets down an otherwise wonderful hotel.