9/10 Wonderful! (3,330 reviews)
We enjoyed the hotel. It was beautiful and the room was well appointed. The concierge upgraded our room which we appreciated. However, I was less than impressed by the service. The valet area was busy and the valet team did not approach us to help. We unloaded our car and had to go over to one team member for help. Valet is $53 per night and I would expect a 4star hotel experience. Also, we requested a late check out (12 PM) the night before. However, housekeeping knocked on our door THREE times between 9 and 11:30. The last time asking when we were leaving. We did not get to enjoy our morning and ended up just leaving because we felt rushed. I was very disappointed by this. If service matched the hotel space, we would have rated this 5 stars. But great service is so important.
Reviewed on Nov 9, 2025