8.6/10 Excellent! (664 reviews)
Great Points:
- Location: Fantastic. Walkable to almost everywhere in Cambridge, making it incredibly convenient.
- Comfort: The bed was exceptionally comfortable, and my room at the back of the hotel was quiet, ensuring a restful night.
- Staff: The staff were friendly and accommodating, adding a warm touch to the stay.
Areas for Improvement:
- Room Decor: Some elements were a bit worn out, like scratches and dents on the desk, and scum around the sink hole.
- Hotel Front: The front of the hotel needed attention; flags were tatty, flowerpots were empty and filled with rubbish and cigarette butts.
• Breakfast: Breakfast was average and didn’t offer good value for money. The service was also inconsistent, with friendly staff one moment and indifferent the next.
- Bar Cleanliness: The bar downstairs was not well-looked after, with tables cluttered with empty glasses, rubbish, and even a Pret bag.
Overall, while the hotel has some great aspects, it could benefit from attention to detail and improved maintenance. Is there a GM?
Reviewed on Jun 2, 2024