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Reviews of Spark by Hilton Mystic Groton

3 out of 5
Spark by Hilton Mystic Groton
55 Whitehall Avenue, I-95 and Rte 27 at Exit 90, Mystic, CT

Reviews

8.6

Excellent

Rating 10 - Excellent. 161 out of 285 reviews" "
Rating 8 - Good. 70 out of 285 reviews" "
Rating 6 - Okay. 26 out of 285 reviews" "
Rating 4 - Poor. 13 out of 285 reviews" "
Rating 2 - Terrible. 15 out of 285 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

James, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities
I like the price and location. I did not like the fact that the elevator was not working and the toilet in my room needed to be repaired.
Stayed 4 nights in May 2024
Response from Spark Team on May 24, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We have taken your feedback and will more on improving our guest experience. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

marisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable only thing...need coffee maker in room
Stayed 2 nights in May 2024
Response from Spark Team on May 23, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We have taken your feedback and will more on improving our guest experience. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need update inside
Stayed 1 night in May 2024
Response from Spark Team on May 22, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We have taken your feedback and will more on improving our guest experience. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice East access to downtown mystic
Stayed 4 nights in May 2024
Response from Spark Team on May 22, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We have taken your feedback and will more on improving our guest experience. We appreciate your feedback and look forward to hosting you again soon!

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities
The elevator was out of service the 3 days we were there and the breakfast area was only accessible by stairs.
Stayed 3 nights in May 2024
Response from Spark Team on May 22, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We have taken your feedback and will more on improving our guest experience. We appreciate your feedback and look forward to hosting you again soon!

8/10 Good

Art, Ringoes

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Spark Team on May 15, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We have taken your feedback and will more on improving our guest experience. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Christianne, Hilton Head Island

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Spark Team on May 15, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We have taken your feedback and will more on improving our guest experience. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Spark Team on May 13, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We have taken your feedback and will more on improving our guest experience. We appreciate your feedback and look forward to hosting you again soon!

8/10 Good

Gaetanne

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great little hotel. Very reasonably priced, bed and pillows were wonderful. Breakfast was ok, bagels and yogurt and coffee. The area was within walking distance to Mystic Village, a cute little village with shops and restaurants and a 10 mins drive from downtown Mystic. Would stay here again!
Response from Spark Team on May 13, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We have taken your feedback and will more on improving our guest experience. We appreciate your feedback and look forward to hosting you again soon!

6/10 Okay

Mary

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Hotel Manager on May 11, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. Please don't hesitate to mention how we could have made your stay perfect! We appreciate your feedback and look forward to hosting you again soon!

6/10 Okay

Virginia

Liked: Cleanliness
Wi-Fi only free if you give personal information and give permission to accept all Hilton promotions. Really? Free WiFi is in coffee shops, but not in your hotel? Breakfast was mediocre bagels, inedible muffins, and watered down orange juice. The only thing good was that the room was clean.
Stayed 1 night in May 2024
Response from Hotel Manager on May 11, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We have taken your feedback and will more on improving our guest experience. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet The staff were very helpful and accommodating
Stayed 2 nights in May 2024
Response from Laith on May 11, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

john

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent except for breakfast which was very limited. The orange juice was watered down. Very disappointing for a hotel of this caliber.
Stayed 1 night in May 2024
Response from Hotel Manager on May 8, 2024
Thank you for the feedback!We hope to see you again soon!

6/10 Okay

Sandra

Traveled with group
Liked: Cleanliness, staff & service
Staff was wonderful. Room was on 1st floor. The people above us could be heard walking across the floor, having sex, and watching TV all night and early morning. My friend and I did not sleep well due to this. I expected better from a Hilton.
Stayed 2 nights in May 2024
Response from Spark Team on May 9, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

8/10 Good

helene

Traveled with group
Easy access. Easy to find, nice staff, good amenities.
Stayed 1 night in May 2024
Response from Spark Team on May 9, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in experience.. rooms very clean and large
Stayed 1 night in May 2024
Response from Spark Team on May 9, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice 👍
Stayed 1 night in May 2024
Response from Spark Team on May 9, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

4/10 Poor

Tom

Disliked: Property conditions & facilities
Location was ok Dogs barking in the room next to us. No one in the room. Never go back here
Stayed 1 night in May 2024
Response from Spark Team on May 9, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

10/10 Excellent

Michelle

Traveled with partner
Clean and tidy. Front desk was very welcoming.
Stayed 1 night in May 2024
Response from Spark Team on May 5, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

4/10 Poor

Ian

Liked: Cleanliness, property conditions & facilities
Property itself was nice. Third party reservations with issues cannot and will not be addressed by staff, only day shift managers. If booking via third party and a glitch happens, management will either approve a correction but not input in their system (causing loosing payment and paying a second time upon arrival) even when third party told change for no charge is acceptable, or deny righting the mistake the second time around.
Stayed 1 night in Apr 2024
Response from Spark Team on May 4, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

10/10 Excellent

Melynda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the place I will be booking there again
Stayed 2 nights in May 2024
Response from Spark Team on May 3, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

6/10 Okay

Michelle, Mansfield

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
For the price it was just ok- not worth 300 a night more like 175.
Stayed 2 nights in Apr 2024
Response from Spark Team on May 3, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.

10/10 Excellent

Emma

Stayed 1 night in May 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Spark Team on May 2, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Jose

The staff was very polite and made check in very smooth.
Stayed 1 night in Apr 2024
Response from Spark Team on May 2, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good..
Stayed 1 night in Apr 2024
Response from Spark Team on May 2, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

8/10 Good

Patricia

Stayed 2 nights in Apr 2024

10/10 Excellent

Carley

Liked: Staff & service, amenities, property conditions & facilities
Great location , centrally located
Stayed 2 nights in Apr 2024
Response from Spark Team on May 2, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Juliann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at a Spark property, and we were very happy. All of the staff, including housekeeping, we’re extremely friendly and very helpful. The room had more than enough room for three of us. It was an enjoyable stay.
Stayed 2 nights in Apr 2024
Response from Spark Team on May 2, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Muhammad, Westbury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Apr 2024
Response from Spark Team on May 2, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Gabrielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally friendly and the hotel was very clean.
Stayed 1 night in Apr 2024
Response from Spark Team on May 2, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

6/10 Okay

Tayami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Spark Team on May 2, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

6/10 Okay

Judy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 2 nights in Apr 2024
Response from Spark Team on Apr 27, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was completely renovated. It was very well done. The room was clean and very comfortable. The staff was friendly and helpful. We would definitely visit again.
Stayed 2 nights in Apr 2024
Response from Spark Team on Apr 27, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 3 nights in Apr 2024
Response from Spark Team on May 2, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Jessica, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay perfect for our needs clean and the staff was friendly. I have never stayed at Spark before And was pleasantly surprised. Close to area attractions
Stayed 1 night in Apr 2024
Response from Spark Team on Apr 24, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very well kept! Workers friendly and helpful!
Stayed 2 nights in Apr 2024
Response from Spark Team on Apr 23, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hotel. It was in a great location. Everything was amazing. Diffently will come back and stay here again.
Stayed 3 nights in Apr 2024
Response from Spark Team on Apr 23, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Keri

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for the weekend, taking our daughter on her first trip to Mystic. This hotel was newer and updated and seemed like a great price. We would definitely stay here again, no issues at all at the fault of the hotel but the walls are pretty thin and you can hear every conversation going on in the room next door (may have been at fault of the door for adjoined rooms) and the family we had next door was very loud. You can also hear the loud stomping upstairs too, but honestly it was quiet during quiet hours and we didn't have any issues.
Stayed 2 nights in Apr 2024
Response from Spark Team on Apr 23, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

8/10 Good

Jeannie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Clean. Very noisy though. The walls are thin so you can hear noise from walking above you easily. If noise doesnt bother you then this is a great place.
Stayed 1 night in Apr 2024
Response from Spark Team on Apr 23, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Sita

Stayed 1 night in Apr 2024
Response from Spark Team on May 13, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We have taken your feedback and will more on improving our guest experience. We appreciate your feedback and look forward to hosting you again soon!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Spark Team on Apr 23, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

8/10 Good

Kristy

Traveled with partner
Liked: Staff & service
Understandably this is not a 5 star hotel but with that said it has been newly renovated! Our room was clean and comfortable. The free breakfast was nice. We had an issue with our tv and they had maintenance in our room in minutes to fix it and he was super nice! My only negative comment would be the overall appearance of the hallways were dark/dingy feeling and you could hear people talking/walking in the hall. Overall great stay and would stay there again.
Stayed 1 night in Apr 2024
Response from Spark Team on Apr 18, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

8/10 Good

Sophie

Stayed 1 night in Apr 2024
Response from Laith on May 11, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. Please don't hesitate to mention how we could have made your stay perfect! We appreciate your feedback and look forward to hosting you again soon!

4/10 Poor

Amelia

Disliked: Property conditions & facilities
I only slept a few hours. Just when I would nod off to sleep, I would hear a door close to another guest's room. This property is not suitable for light sleepers.
Stayed 1 night in Apr 2024
Response from Spark Team on Apr 16, 2024
Thank you, Annia, we appreciate the feedback and look forward to hosting you again!

8/10 Good

Lisa, MILLINGTON, NJ

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located and clean!
Stayed 2 nights in Apr 2024
Response from Spark Team on Apr 16, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cozy and clean. The facility was close the the Mystic Seaport/Groton area.
Stayed 4 nights in Apr 2024
Response from Spark Team on Apr 16, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Jeneen

Liked: Cleanliness, amenities
Very nice comfortable and convenient
Stayed 2 nights in Apr 2024
Response from Spark Team on Apr 16, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs where great and friendly
Stayed 1 night in Apr 2024
Response from Spark Team on Apr 16, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton. We are so pleased to hear you found our hospitality to your liking. We appreciate your feedback and look forward to hosting you again soon!

4/10 Poor

Michael

Stayed 2 nights in Apr 2024
Response from Spark Team on Apr 13, 2024
Thank you for taking a moment to share your experience at Spark by Hilton Mystic-Groton.