Mystic Island Preserve Tours

The rooms were very nice and spacious

From the very efficient and effective check in, courteous customer service, and spotless room, our stay was great from the beginning. The place was spacious and modern. There was a big wrap around balcony (we had the two bedroom), and large kitchen. Even a washer and dryer. The only cons were the water pressure in the bathroom sink, and after a certain time, you cannot get more towels. House cleaning is "ask if you want", its not every day. For us we liked our privacy, so this worked for us. Another thing we loved was the quiet. The views were ok. Go ahead and book, you will not regret.

No signage out front or anyone to welcome you. It’s a hotel mixed with mostly residential so the hospitality isn’t there. When I finally found what I thought the check in counter was, there was a rep at the counter on her computer, attending no one physical there and I waited 5 mins to be greeted. No welcome or I’ve reached the right place. Once I told her I was there to check in, the room wasn’t ready and I asked if I can leave the bags and use amenities until ready and she said of course with no direction. Said once I bring the bags she will tell me everything and when I returned she was out to lunch. Didn’t tell us where the parking was or elevators nothing. The building is clearly catered to residents and not so much as a hotel. There were two lovely gentlemen to assist when I returned and were extremely nice and finally explained the amenities and area . The pool was not heated and tiles are extremely slippery and dangerous when walking on them wet.