16.8/10 Exceptional! (721 reviews)
Hotel Review
Our stay was overall very pleasant. The staff were great—friendly, attentive, and genuinely helpful. The rooms were large, spacious, and well-appointed, and we appreciated being accommodated for a room change to get a better view. The amount of closet space in the suite was also fantastic, which is a rare treat in most hotels.
The food was very good, especially the salads, which were fresh and full of flavour. Some of the meats, however, were a bit hit or miss—some lacked tenderness or depth of taste—but overall the dining experience was enjoyable. Would be nice to have real juices as well.
One area that could be improved is housekeeping. The cleaning style followed what I was told is more of an American approach, where the beds aren’t crisply made—more of a “cover pulled over” look. Once I realised that, I ended up making the bed myself to get it looking neater. There were also a few minor details missed, like wine stains on the table that hadn’t been wiped properly. If that’s the intended cleaning style, it might be helpful for guests to have some basic cleaning supplies available, though ideally, surfaces should just be cleaned as part of the service.
Reviewed on Nov 7, 2025
