Exterior

Reviews of Holiday Inn Express Sarasota East - I-75, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 419 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 102 out of 1001 reviews" "
Rating 2 - Terrible. 74 out of 1001 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gena

Liked: Cleanliness, staff & service, property conditions & facilities
We love it
Stayed 2 nights in May 2024

6/10 Okay

olga

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
Olga, your rating shows you have had mixed experiences during your stay and it is disheartening to note we fell short in some aspects of your visit. That being the case, we look forward to sharing a better experience with you next time.

10/10 Excellent

Surielys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were recieved a warm greeting by the front desk and were given our room keys. It was a easy process. The room was clean, comfortable, and well air-conditioned for the hot Florida day. Also, having a free breakfast options with coffee available the next morning was a great way to start the day.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Surielys, it's great to hear that you had a seamless check-in experience at Holiday Inn Express & Suites Sarasota East - I-75, an IHG Hotel. We are delighted your room met your expectations and provided a cool retreat on those warm Florida days. We also want our guests to start their days off right, so we're glad to know you enjoyed the complimentary breakfast and coffee. We look forward to welcoming you back on your next visit.

6/10 Okay

Sally

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs to be updated… halls dark and very dim light. Room basic but very clean and staff nice!!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Sally, we appreciate your input. Hearing about areas like lighting and the modern appeal of our hotel helps us to understand where updates could enhance our guest's stay. We're pleased to note that you found the room to be tidy and our team members welcoming. Your feedback aids our continued improvement and we hope to welcome you back in the near future.

2/10 Terrible

Brent

Stayed 1 night in Feb 2024
Response from Customer Service on Apr 8, 2024
We appreciate your feedback, Brent.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 Terrible

JEAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful. Never again
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Jean, we're genuinely disheartened to hear that your stay did not fulfill your expectations. It's crucial to us to deliver a satisfying experience for our guests and it seems we missed that mark. We would appreciate another opportunity to provide a more positive experience if you should choose to stay with us in the future.

4/10 Poor

Jeffrey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Mandatory parking fee was ridiculous. Staff was nice
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Jeffrey, it is disheartening to read about your disappointment with certain elements of your stay. We appreciate you acknowledging the friendliness of our team members. As for the parking situation, this is a standard practice in many urban areas and is in place to ensure availability and convenience for our guests. We are eager to find ways in which we can improve your next experience with us.

6/10 Okay

Paul

Traveled with family and small children
Liked: Cleanliness
toilet seat broken. Keys for entire Hotel were not working on checking in. Desk clerk had to open door. Parking cost which is ridiculous for this kind of facility. Safe in room was not functioning. Would never stay here again. Was visiting for Spring Training. Breakfast was good however.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Paul, it's regrettable to read about the challenges you experienced during admission and the room issues you encountered. Your feedback concerning the parking fees and safe will certainly be considered. Despite these, it's a relief to know you appreciated our breakfast offerings. We sincerely hope you'd reconsider and provide us another chance to enhance your view of our hotel service.

10/10 Excellent

Naye

Liked: Cleanliness, staff & service, property conditions & facilities
Perfecto
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Naye, it's wonderful to hear your stay at Holiday Inn Express & Suites Sarasota East - I-75 was perfect. We're thrilled that everything fell into place for you and we hope to welcome you back in the future. Thank you for choosing us for your visit.

2/10 Terrible

Katsiaryna

Traveled with family
Disliked: Amenities, property conditions & facilities
Disgusting
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 4, 2024
Katsiaryna, we're genuinely sorry to hear that your experience did not meet your expectations. We take cleanliness very seriously and continuously strive to maintain high standards. Your feedback has been noted and we're actively working to improve. We hope to have another chance to better serve you in the future.

4/10 Poor

Johnnie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor Quality
Not a good lace to stay.. Rooms are old nd not kept up for what we paid for at this location
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Johnnie, we sincerely regret that your expectations were not met regarding your recent stay. It's quite disheartening to understand that the condition of our rooms seemed not up to par with the value we aim to provide. We continually strive to improve our guest experience and your comments will serve to guide our ongoing efforts. Thank you for sharing your feedback.

6/10 Okay

Daniel

Liked: Staff & service, room comfort
quick night
easy access from interstate and close restaurant options. hallway had musty smell but room was good.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 5, 2024
Daniel, we appreciate your feedback. It's great to know you took advantage of the nearby amenities. We are also pleased to hear you were comfortable in your room. Regarding the musty smell mentioned, our team makes every effort to ensure clean and appealing surroundings, and we're sorry you experienced otherwise. We look forward to hosting you again for an even improved stay.

8/10 Good

Nicholas

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Nicholas, thank you for choosing Holiday Inn Express & Suites Sarasota East - I-75. We appreciate your positive rating on Hotels.com. It's fantastic to learn that you had a favorable stay with us. Should you return to Sarasota, we hope to have the opportunity to welcome you back for another pleasant experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Thank you for taking the time to rate your stay at Holiday Inn Express & Suites Sarasota East - I-75. We're glad to know your overall experience was positive, and we are eager to serve you again on your next visit.

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
Thanks for the perfect rating, Dianne!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Express & Suites Sarasota East - I-75, an IHG Hotel.Have a wonderful day!

2/10 Terrible

Thomas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Food was very good for breakfast. But the facility was lacking either due to the fact that it has not been renovated since the storms down there or it’s just in that poor condition in the rooms.
Stayed 3 nights in Jan 2024
Response from Customer Service on Mar 5, 2024
Thomas, it's good to hear that you enjoyed our breakfast selection. However, we regret to hear that other aspects of your stay didn't meet expectations. Regarding your comments about the condition of the facility, we constantly strive to update and improve to ensure a comfortable and welcoming stay for all guests. We appreciate your feedback as it aids in our continuous improvement efforts.

8/10 Good

jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice hotel with friendly staff. Our room didn’t get cleaned 2 days in a row & we had to go looking for someone to clean & empty trash. Our phone never worked either even after we told the front desk
Stayed 3 nights in Jan 2024

10/10 Excellent

Chris

Stayed 3 nights in Jan 2024

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Peter, Marblehead

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Save the disappointment and spent more elsewhere
Rough. Lowest quality Holiday Inn Express I’ve ever been in. Staff was nice, old building that has either a) tried to be updated and poorly done or b) never attempted. Water damage in the bathroom ceilings, rusty … everything, only one working elevator when a baseball tournament team was there causing a lot of delays, overall I would skip this and go somewhere else next time
Stayed 4 nights in Dec 2023

8/10 Good

Julian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023

10/10 Excellent

AngalaDustin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ashlee

Liked: Staff & service, property conditions & facilities
Very nice stay! No issues, always had clean towels and the breakfast was delicious! The staff were all very friendly!!
Stayed 4 nights in Nov 2023

10/10 Excellent

ANGELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the breakfast! Delicious. The staff was very friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Miriam

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception workers are so welcome and breakfast always good . Good hot breakfast
Stayed 7 nights in Nov 2023

10/10 Excellent

jean

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Sven

Disliked: Staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Terri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice. Room was large and clean. Very well lit and newly updated.
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio

Convenient and comfortable Room was very cleaning and inviting Thereza did an excellent job. Never saw her but would Thank her I would book again ,surely.
Stayed 2 nights in Nov 2023

8/10 Good

Beverly

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The room felt damp when we first got there so we had to turn the AC off to be comfortable. My grand daughter enjoyed the pool. The hallway on the first floor had plastic taped to the walls with blue tape.
Stayed 1 night in Nov 2023

10/10 Excellent

Tina

Liked: Amenities, property conditions & facilities
Great place and employees
Stayed 1 night in Nov 2023

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Gant Stay Nov 2023
The staff is very nice and their service is great.
Stayed 1 night in Nov 2023

6/10 Okay

Brian

Traveled with family
Disliked: Staff & service
Not worth it
This hotel looks great from the outside but the inside is another matter. Our room was on the 3rd floor and only 1 elevator worked so had to wait a lot. The shower in the room did not have a proper curtain and water got all over the floor. They sent a maintenance person who was not in a uniform just some puma pants and a T-shirt no name tag to come look at the shower. We asked for more towels at 430 pm to clean up the water but they didn’t have any and we had to wait until 930 when we got back to get more to clean the puddle up. Overall this was not up to Holiday Inn standards.
Stayed 2 nights in Oct 2023

6/10 Okay

Van

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel is a little dated but quiet. Main complaint, one of the 2 elevators did not work, was that way axtearcago when we stayed. The hotel elevator inspection certificate was out of date since 8/2023
Stayed 1 night in Oct 2023

2/10 Terrible

Denis

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
To noisy they romodeling and start in the 6am with construction, pool closed and people sitting outside on terrace drinking at 3am , was to loud i couldn’t sleep, call front desk they didn’t do anything
Stayed 3 nights in Oct 2023

6/10 Okay

Christopher

Stayed 1 night in Oct 2023

8/10 Good

Kenne

Business traveler
Liked: Cleanliness, staff & service
Staff friendly good hotel for the price
Stayed 1 night in Oct 2023

10/10 Excellent

Teddy

Stayed 3 nights in Oct 2023

10/10 Excellent

Tatyana V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re good all
Stayed 1 night in Oct 2023

10/10 Excellent

AMINA

Stayed 2 nights in Oct 2023

10/10 Excellent

jack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Bradley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy in and out, staff is super friendly, room was clean beyond expectations. Will stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Hebert

Stayed 1 night in Sep 2023

10/10 Excellent

Shawn, Alcona

Liked: Cleanliness, staff & service, property conditions & facilities
Great Good breakfast
Stayed 7 nights in Sep 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Lina, BOCA RATON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family rooms
Stayed 1 night in Sep 2023