Upon checking in, I was given a room on the 11th floor, and arrived at the room to find a maid rapidly removing the ashtrays in the room. The room clearly was a smoking room when I had requested a non-smoking.
This hotel has only 1 floor of non-smoking rooms on the 19th floor. I was moved to the 19th (I was told this was an 'upgrade' for some reason, even though this is what I had booked) and this room was much better, although the carpet was badly stained (It is a light color carpet).
The rooms are split over two levels, with a living area and kitchen downstairs and bedroom and bathroom upstairs. The kitchen includes an oven, microwave, and fridge.
Rooms facing away from the city are very quiet - rooms with a view have quite a lot of traffic noise from the street below.
As for the bed, it was fairly comfortable and the linens were crisp and clean - I slept fairly well, and the room AC blows cold and is fairly quiet.
Some improvements could be done to the shower, as it has a tendancy to run hot or cold in spurts, depending upon what other guests are doing which is interesting.
There was a buffet breakfast included in my package but it wasn't very good. There are some hot items, but the hotel features mostly Chinese breakfast items and the hot Western food is pretty basic. They do make eggs fresh though so there's at least something to eat. Avoid the coffee.
Staff in the hotel didn’t seem very customer orientated; I stayed in a couple of different hotels on my visit to China and this one had the lowest level of customer service. Staff never seemed very friendly, it was hard to get the bellman to come out and take my baggage out of the taxi when I arrived, and for the most part they had little interaction with the guests (not many friendly smiles of greetings being thrown around).
Overall, the hotel was fairly good value, but there are a few things they could improve that would really make this a nice place to stay.