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Reviews of Holiday Inn Express & Suites W. Monroe, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites W. Monroe, an IHG Hotel
603 Constitution Dr, West Monroe, LA

Reviews

8.4

Very Good

Rating 10 - Excellent. 177 out of 318 reviews" "
Rating 8 - Good. 70 out of 318 reviews" "
Rating 6 - Okay. 30 out of 318 reviews" "
Rating 4 - Poor. 21 out of 318 reviews" "
Rating 2 - Terrible. 20 out of 318 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shalondalyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelli on Apr 27, 2024
We are so sorry to hear you did not enjoy your stay with us. Hope you will come back to enjoy our freshly renovated hotel in a few short months. Thank for staying with us

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness and checkin was with a very nice person.
Stayed 1 night in Apr 2024
Response from Kelli on Apr 19, 2024
Thank you!

10/10 Excellent

Betsy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older hotel but kept up pretty well. Room clean. Bed was comfortable. Staff very friendly. Easy self parking. Close to highway so there is some road noise. Breakfast was wonderful
Stayed 1 night in Apr 2024
Response from Kelli on Apr 8, 2024
Thank you for staying with us. Hope to see you again soon.

2/10 Terrible

Bryan

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
All water in the Hotel is Brown w orange debris floating in it. So bad I questioned if even safe to shower in. Absolutely not drinking or brushing teeth with it! Hotel is very aware of it, as a sign about Brown water, is posted in the Elevator! Yet no, 0 bottle water is provided in the room!!
Stayed 2 nights in Apr 2024
Response from Kelli on Apr 7, 2024
Thank you Bryan for staying with us. Yes, the entire city of West Monroe gets there water from a deep aquifer. The minerals in the water is what causes the tint. I have never heard of orange debris being in the water. Will definitely check the room you stayed in. Also, we offer free bottled water at the front desk.

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Dec 2023
Response from Kelli on Mar 21, 2024
Thank you!

6/10 Okay

Ashley

Traveled with family
Disliked: Cleanliness, amenities
There was a half eaten apple on the floor in our room when we arrived.
Stayed 1 night in Mar 2024
Response from Kelli on Mar 16, 2024
Oh Gosh I am so sorry about that. Never had this happen before. Will definitely share with team

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities
my request on the first floor was ready for me when I arrived Clark helped me out and gave me some dining options and directions. Everything was clean and they had their Easter bunny tree up in the lobby which was nice for the young kids. Only problem we had was the microwave, but we brought what we needed to eat up down to the office and they took care of it for us, thank you Mike Page
Stayed 1 night in Mar 2024
Response from Kelli on Mar 11, 2024
Thank you for choosing our hotel. We will get that microwave replaced immediately. Thank you for letting us know. Hope to see you again soon.

6/10 Okay

Christy, Breaux bridge

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities
Really need so upgrades or just a uplift
Stayed 2 nights in Mar 2024
Response from Kelli on Mar 4, 2024
We are starting our renovation in 2 weeks. Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Amber

Stayed 1 night in Mar 2024
Response from Kelli on Mar 27, 2024
Thank you!!

10/10 Excellent

Candi

Stayed 1 night in Mar 2024
Response from Kelli on Mar 27, 2024
Thank you!!

10/10 Excellent

Lane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and friendly staff.
Stayed 1 night in Feb 2024
Response from Kelli on Feb 19, 2024
Thank you for staying with us! Hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kelli on Feb 12, 2024
Thank you for choosing our hotel. Hope to see you again soon.

10/10 Excellent

Derrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelli on Jan 14, 2024
Thank you!

8/10 Good

Matthew, Talihina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelli on Jan 8, 2024
Thank You!!

6/10 Okay

Sharon

Traveled with family
Disliked: Amenities, property conditions & facilities
Was not given an accessible room, even though I had specifically reserved one and let hotel know I would be arriving with a person using a walker and one in a wheel chair. The best they could do was a 1st floor room. We were in town for my father's funeral. Because the room only had a standard tub/shower I had to make a trip to go by bathing wipes, dry shampoo and such. Would I stay here again? Maybe
Response from Kelli on Jan 8, 2024
I am so sorry Mrs. Sharon. We only have one room on the property with a roll in shower and it only has one bed. The room you were given is an accessible room with two beds but don't have the roll in shower. I will bring this up to the owners and see if we can't get a roll in shower in a double room. Thank you for staying with us.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We had a great experience and stay. Thank you !!
Stayed 1 night in Jan 2024
Response from Kelli on Jan 8, 2024
Thank you Brian for staying with us. Hope to see you again soon.

10/10 Excellent

Green

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everthing about the property and the front desk lady made me feel welcome
Stayed 1 night in Dec 2023
Response from Kelli on Jan 8, 2024
Thank you! Hope to see you again soon

2/10 Terrible

Vamsi

Stayed 1 night in Dec 2023
Response from Kelli on Jan 2, 2024
I am so sorry to hear you did not enjoy our breakfast. I will be contacting you today to discuss. Thank you

10/10 Excellent

Sheleka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!!
Stayed 1 night in Dec 2023
Response from Kelli on Dec 31, 2023
Thank You! Hope to see you again soon

10/10 Excellent

Ed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kelli on Dec 30, 2023
Thank you!!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight while traveling
Great stay for the night. It was quite and the bed was fantastic. Breakfast was good and we appreciate that you still serve breakfast.
Stayed 1 night in Dec 2023
Response from Kelli on Dec 29, 2023
Thank you Dawn for staying with us. Hope to see you again on your next trip. Happy New Year!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Wr had a great night, it was just a stop on our way home from a trip to Georgia for the holidays.
Stayed 1 night in Dec 2023
Response from Kelli on Dec 28, 2023
It was really nice having you stay with us. Thank you for your kind words. Hope to see you again on your next trip.

10/10 Excellent

kathryn cavanaugh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in fast and easy. Staff very polite and helpful breakfast was yummy
Stayed 1 night in Dec 2023
Response from Kelli on Dec 27, 2023
Thank you for staying with us. Hope to see you again soon.

2/10 Terrible

Dallin

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Shower and TV didnt work. Breakfast was poor
Stayed 1 night in Nov 2023
Response from Kelli on Nov 28, 2023
I am so sorry you had a bad experience at our hotel. Please know we are checking on these issues and will have them fixed immediately. Thank you for staying with us. Again I am so sorry.

8/10 Good

Nancy, Abilene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little awkward to get to.
Stayed 1 night in Nov 2023
Response from Kelli on Nov 28, 2023
So sorry about the roads, they are putting new asphalt down today. Will be complete by the end of the week. If you exit 114 you can avoid it. Thank you for staying with us.

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from Kelli on Dec 8, 2023
Thank You!!!

4/10 Poor

Janine

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kelli on Nov 14, 2023
I'm so sorry to see by your score you did not enjoy your stay with us. Hope it wasn't us. We try to ensure every guest enjoys there stay. Thank you for choosing our hotel

10/10 Excellent

john

Not noise in the room
Stayed 1 night in Nov 2023
Response from Kelli on Nov 11, 2023
Thank you!

10/10 Excellent

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Kelli on Oct 29, 2023
Thank you!!

6/10 Okay

Natokwa, Roanoke

Traveled with partner
Disliked: Property conditions & facilities
The elevator was out of order for some of our stay. We were on the fourth floor (top floor) of the hotel. That was negative after returning to the room. Luckily it was repaired before checkout and we didn’t have to carry heavy luggage down 4 flights to check out. There was something going on with the water. It had a light brown tint which I didn’t notice until after drinking some to take a Tylenol. It tasted awful and when showering left a slick feeling on my skin. Pretty gross. The iron was defective and spewed water all over my clothes when I tried using it ( it looked as though it had been dropped). Didn’t try the breakfast but wanted coffee. Wasn’t happy to have to buy water to make my coffee to know it was clean. The room was decent otherwise.
Stayed 3 nights in Oct 2023
Response from Kelli on Oct 17, 2023
Hi Natokwa,So sorry about the elevator. We did get it fixed as soon as possible. Our water is from a deep aquifer. The minerals in the water is what causes the color and softener. It is very safe to drink but does has a tint. Thank you for staying with us. Hope to see you again soon

10/10 Excellent

Carla

Liked: Staff & service, property conditions & facilities, room comfort
Everything was good except the filthy wash cloth hanging over the shower Curtain. Bathtub was slow to drain.
Stayed 1 night in Oct 2023
Response from Kelli on Oct 16, 2023
Oh I am so sorry about that face towel!! Thank you for staying with us.

8/10 Good

Kasey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kelli on Oct 11, 2023
Thank you Kasey for staying with us. Hope to see you again soon.

10/10 Excellent

Sheleka

Stayed 1 night in Sep 2023
Response from Kelli on Sep 18, 2023
Thank you! Hope to see you again soon

2/10 Terrible

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Kelli on Sep 17, 2023
So sorry you did not enjoy your stay.

2/10 Terrible

Leigh Anne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ceiling leaked on our bed and my bag . Expedia would not refund and property said they couldn’t because I booked through Expedia . Second bad experience with this hotel and no refund was given either time. The staff was super apologetic, and it was beyond their control. Disappointed in not even a refund for the incident.
Stayed 2 nights in Sep 2023
Response from Kelli on Sep 11, 2023
I am so sorry to hear this. Thank you for letting us know. The leak was repaired. So sorry for the inconvenience.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay!
Nice stay....bed is very comfortable. Quiet even though on highway. Nice little nature trail right outside of the pool area. Close to restaurants.
Stayed 1 night in Sep 2023
Response from Kelli on Oct 29, 2023
Thank you! Hope to see you again soon

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kelli on Aug 30, 2023
Thank you!!

10/10 Excellent

LINDA, OCALA

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating and friendly staff.
Stayed 1 night in Aug 2023
Response from Kelli on Aug 14, 2023
Thank you for staying with us. Hope to see you again soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed staying at this hotel
Good place to stay in Monroe La. Great breakfast. Room was comfortable and clean. No problems!
Stayed 1 night in Jul 2023
Response from Kelli on Jul 10, 2023
Thank you! Hope to see you again soon.

6/10 Okay

Maria

Liked: Staff & service
The bathroom had missing drain on the tub, the floor was slippery. Overall the cleanliness was something to be desired.
Stayed 1 night in Jul 2023
Response from Kelli on Jul 6, 2023
I am so sorry to hear this. I will share this with the team to ensure it does not happen again. Thank you

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beds co comfortable
Stayed 1 night in Jul 2023
Response from Kelli on Jul 4, 2023
Thank you! Hope to see you again soon

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kelli on Jul 3, 2023
Thank you

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, clean had a good nights stay.
Stayed 1 night in Jun 2023
Response from Kelli on Jul 2, 2023
Thank you! Hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
My client’s first stay in West Monroe was memorable. Great night sleep on the comfortable bed
Stayed 1 night in Jun 2023
Response from Kelli on Jun 28, 2023
Thank you for choosing our hotel. Hope to see your client again soon.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kelli on Jun 24, 2023
Thank you!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect road trip overnight stay
Very nice HIE! We always stay at with this brand because of our pups and easy check in
Stayed 1 night in Jun 2023
Response from Kelli on Jun 19, 2023
Thank you for your loyalty to the brand, but most of all thank you for staying with us. Hope to see you next time!

10/10 Excellent

Homer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, helpful check in
Stayed 1 night in Jun 2023
Response from Kelli on Jun 20, 2023
Thank you!!

10/10 Excellent

Pam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jun 2023
Response from Kelli on Jun 19, 2023
Thank you for choosing our hotel. Hope to see you again soon.

10/10 Excellent

Fount

Traveled with family
Lady at front desk was awesome
Stayed 1 night in May 2023
Response from Kelli on May 29, 2023
Thank you! Hope to see you again soon

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Kelli on May 27, 2023
Thank You!