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Reviews of Lohkah Hotel & Spa

4.5 out of 5
Lohkah Hotel & Spa
No. 277 Penang Road, Huli District, Xiamen, Fujian

Reviews

8.0

Very Good

Rating 10 - Excellent. 4 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 1 out of 7 reviews" "

9.0/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Connie

Liked: Cleanliness
Disliked: Staff & service
Hardware is good.Service is bad. We drove all the way from Shenzhen to the hotel and when we pulled the car to the front of the hotel, a staff came out. His first comment was: you cannot park the car here! No greeting or welcome as we would have expected. How were we supposed to unload luggage?!! Another occasion: we were taking photos of the hotel lobby as we were quite impressed by the design and decoration. A customer service manager stopped us and told us that we could not take photos of the hotel, without even asking if we were hotel guests. Might be we should not use ordinary cameras but cell phones that all the people were using to take photos in the hotel? This is ridiculous. We have never been to a hotel that stops the guest from taking photos of the hotel lobby! What we have experienced from this hotel is not hospitality as one would expect, but HOSTILITY! We will not come back to this hotel again.
Stayed 3 nights in Dec 2019
Response from Catherine-PR Manager on Jan 7, 2020
Dear Connie, Thank you for contacting us with a review of your recent experience in our hotel. We appreciate the time and effort you have taken to share your feedback with us as it is invaluable comments like yours that allow us to improve on our service delivery. We regret that the shortfall in service by our team made your experience less than exceptional. With the feedback you have kindly provided, we will review our processes to identify the areas of improvement in order to provide memorable experiences on a consistent basis. On behalf of my team, I sincerely hope we will have another opportunity to welcome you back to Lohkah Hotel & Spa. With best regards Francesco Pantalone / Managing Director

6/10 Okay

Verified traveler

Disliked: Staff & service
Poor service
Though I was with my wife to spend few days there for rest, I also needed to take care my work. My supplier brought me shoe samples for discussion at lobby table but the staffs, including the general manager were not welcome, told us that this was not proper in this area. I was really upset, and I spent such a high cost staying there and the staffs just thought we were only for leisure fun? I had been staying so many hotels around the world, had never ever being treat me like that?! I am a businessman, and I will not stay in this hotel anymore, because the service was really bad!!
Stayed 2 nights in Jul 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
要带家帽的要求！
酒店很新，員工都很友善，早餐不错，设计很時尚有品味，但有点意见关於使用游泳池的規條，应於訂房時提醒客人，要備泳帽才可游泳，不然真的掃興 ！其實世界各五星酒店都没這要求，是否只有中国？
Stayed 3 nights in Sep 2019
Response from PR Manager of Lohkah Hotel & Spa on Oct 9, 2019
尊敬的贵宾，您好！ 感谢您选择下榻Lohkah Hotel & Spa七尚酒店。非常感谢您能抽出宝贵的时间与我们分享评论。很遗憾未能在您的此次入住中为您提供一个完美无暇、舒适愉悦的体验。关于您提及的泳池泳帽规定问题，我们一定及时反馈、立即作出调整并加强员工的培训。感谢您如此的包容与理解，真诚期待您再次光临酒店，让我们为您奉上更好的服务！在此致以我们最诚挚的问候！

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

HSIU-MEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Andreas Acker, General Manager on May 6, 2019
Dear Hsiu-mei, Thank you very much for staying with us during your recent trip to Xiamen. We are very much looking forward to welcoming you back soon. With best regards, Andreas Acker, General Manager.

10/10 Excellent

Hin Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一個非常愉快的 聖誕節假'假期
服務人員照顧客人無微不至掛在他們嘴邊的是 一切以客人 需求為主是一間很有人性化的酒店 私隱性極強 早餐絕對是100分滿意 這是一間很好度假休閒的酒店 可以說完全不傷腦筋 所有服務人員加油
Stayed 3 nights in Dec 2018
Response from 璞尚酒店总经理 柯安德 on Feb 3, 2019
尊敬的Hin Tak，您好！ 感谢您对璞尚酒店的赞赏，让我们倍感荣幸。 非常高兴看到您对酒店设施设备的喜爱和餐厅出品的高度评价，您对酒店服务人员的好评，将鼓励我们不断进步。 期待您再次光临，我们将继续为您提供优质的服务。 璞尚酒店总经理 柯安德

10/10 Excellent

Minxuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Andreas Acker, General Manager on Feb 3, 2019
Dear Minxuan, Thank you very much for staying with us during your recent visit to Xiamen. We are very much looking forward to welcoming you back soon. Best wishes, Andreas Acker, General Manager.