Zag Vacations from $695

Warm and hospitable staff

Beautifully decorated. Food lovely. Staff super friendly. I was with my 2 children and was Disappointed we could never get a sun lounger. People went out early in the morning to reserve. My 15yr wouldn’t sleep on the sofa bed as it wasn’t comfy, so there was a sleeping issue and our electrics went out twice, so we showered without light and my safe box had an error so an outside engineer had to come on site which meant 1 day, I went out without any money.

Stayed for 5 nights , the longest check in / waiting for our room for 3 hours .. staff not listening to our requests although we emailed before . Reception staff were very friendly but that it where it ends ,can’t say the same about bar staff and some of restaurant staff . The property gardens are beautiful and immaculate this is why we chose this hotel for the garden and swimming pools , the pools are very cold in October which we did not expect , the ocean was warmer though and so clean ! The food is ok very repetitive and not that many options comparing to other all inclusive hotels but we enjoyed it . I have emailed before twice to say it was a special anniversary and I thought at least they could put a message in the room or some cake but totally ignored which was disappointing… I think this is the conclusion : beautiful grounds but no attention to detail , we will not return

Lovely room but VERY NOISY at night!!! We had a balcony room that over looked the pool (most rooms over look the pool) & the evening entertainment is held outside next to the pool every night & it kept us awake until midnight every night. It’s unnecessarily really loud. There is a TV in the room but you can’t hear the TV at all over the evening entertainment that’s going on, even with the TV volume up on the highest. On the last day we spoke to other people that told us they asked to move rooms as it was so noisy. Wish we had done that on the first night! We went for the full board option but didn’t like any of the food at all as was mostly Moroccan but we were in Morocco so I suppose we should have expected it! We chose to eat out a few times even though we’d paid for food at the hotel. Just would have liked some more plain options for those that wouldn’t like all the food with Moroccan spices on. The restaurant was a buffet style & everything was always cold - warm, never hot. We wouldn’t book to stay there again purely because of how noisy it is at night & we didn’t enjoy the food at all. I also booked this hotel as it said there was free WiFi throughout the hotel but this is not the case at all. No WiFi reception in the rooms (other people said the same, that they had no WiFi reception in the room). You could sometimes get a WiFi reception near the restaurant or near the hotel entrance but only sometimes.