Jordan Pet-friendly Vacations

I liked everything specially for the check in staff and I must mention to Rand she was very friendly person

A Deeply Disappointing Stay That Fell Far Short of the Four Seasons Standard I need to share what happened during my family's recent stay. I was abroad, and I had to get involved by phone to help sort things out. I've also been a Four Seasons Spa member for years, and frequent traveler to Four seasons globally so I know what the standard should look like this stay didn't come close. Check-In:Staff seemed surprised the room was booked through Hotels.com. One said, "We wonder how they booked it," right in front of my family. I ended up on the phone helping sort out the confusion. Not a good start. Privacy Concern:My family used their own key to enter the room and found a housekeeping staff member already inside, door closed, no cart or sign outside. Right after, another staff member came in offering extra toothpaste. This was after 6:00 PM. Entering a closed room with no warning outside is not okay, and it made my family feel unsafe. Check-Out Issue:We paid everything owed and left our bags with the concierge. When my son came back, he was told the bags would be held until we paid 70 JD for minibar items beer, nuts, and Red Bull. My kids don't drink and are allergic to nuts. After back and forth, staff admitted it was a mistake and released the bags. Each issue alone is bad enough. Together, they show real problems with how this hotel is run.

Everything was great from the welcome greeting with tea to the expansive breakfast choices and response of the owners. Couldn’t recommend more.

I liked everything specially for the check in staff and I must mention to Rand she was very friendly person

A Deeply Disappointing Stay That Fell Far Short of the Four Seasons Standard I need to share what happened during my family's recent stay. I was abroad, and I had to get involved by phone to help sort things out. I've also been a Four Seasons Spa member for years, and frequent traveler to Four seasons globally so I know what the standard should look like this stay didn't come close. Check-In:Staff seemed surprised the room was booked through Hotels.com. One said, "We wonder how they booked it," right in front of my family. I ended up on the phone helping sort out the confusion. Not a good start. Privacy Concern:My family used their own key to enter the room and found a housekeeping staff member already inside, door closed, no cart or sign outside. Right after, another staff member came in offering extra toothpaste. This was after 6:00 PM. Entering a closed room with no warning outside is not okay, and it made my family feel unsafe. Check-Out Issue:We paid everything owed and left our bags with the concierge. When my son came back, he was told the bags would be held until we paid 70 JD for minibar items beer, nuts, and Red Bull. My kids don't drink and are allergic to nuts. After back and forth, staff admitted it was a mistake and released the bags. Each issue alone is bad enough. Together, they show real problems with how this hotel is run.

I liked everything specially for the check in staff and I must mention to Rand she was very friendly person

A Deeply Disappointing Stay That Fell Far Short of the Four Seasons Standard I need to share what happened during my family's recent stay. I was abroad, and I had to get involved by phone to help sort things out. I've also been a Four Seasons Spa member for years, and frequent traveler to Four seasons globally so I know what the standard should look like this stay didn't come close. Check-In:Staff seemed surprised the room was booked through Hotels.com. One said, "We wonder how they booked it," right in front of my family. I ended up on the phone helping sort out the confusion. Not a good start. Privacy Concern:My family used their own key to enter the room and found a housekeeping staff member already inside, door closed, no cart or sign outside. Right after, another staff member came in offering extra toothpaste. This was after 6:00 PM. Entering a closed room with no warning outside is not okay, and it made my family feel unsafe. Check-Out Issue:We paid everything owed and left our bags with the concierge. When my son came back, he was told the bags would be held until we paid 70 JD for minibar items beer, nuts, and Red Bull. My kids don't drink and are allergic to nuts. After back and forth, staff admitted it was a mistake and released the bags. Each issue alone is bad enough. Together, they show real problems with how this hotel is run.

Everything was great from the welcome greeting with tea to the expansive breakfast choices and response of the owners. Couldn’t recommend more.

Everything was great from the welcome greeting with tea to the expansive breakfast choices and response of the owners. Couldn’t recommend more.