安森旅游套票 | 安森机票+酒店优惠低至 4 折

Quite and clean

The hotel was filthy. We didn't even stay the night.

The front desk staff that I dealt with were fantastic. All of them were friendly, helpful, and professional. Our room was fine, too. We purposely chose a location with a pool, because after our 8 hour drive, we wanted to let off steam; unfortunately, the pool was empty, except for a few inches of dirty water at the bottom. We decided to work out instead, but the fitness center was closed as well. That was disappointing. Other than that, it was fine.

Management Chaos and Extremely Poor Service (Stayed 12/26-12/27) My stay from 12/26 to 12/27 was highly disappointing due to inconsistent management and unprofessional staff. Upon arriving late after a long road trip, the front desk was disorganized and even asked if I had "already checked in," causing a 15-minute delay for no reason. I had specifically pre-purchased breakfast and confirmed the hours with the front desk, who stated it ended at 10:30 AM. However, when I arrived with my family at 10:20 AM, the restaurant staff claimed they were closed, refused to serve us, and told me to contact Expedia for a refund instead of taking responsibility. When I returned to the front desk, they contradicted the restaurant and insisted the hours were indeed until 10:30 AM. After this back-and-forth, we were eventually served, but the restaurant staff was dismissive and forced us to take our food to-go, refusing to let us eat in the dining area. It felt as though the staff was intentionally providing misleading information to finish their shift early. For a hotel chain, the lack of training and the behavior of the restaurant supervisor were unacceptable.