Asilomar Dunes Vacations from $624

excellent customer service every time I’ve stayed here. Very comfortable beds.

Beautiful Hotel, gorgeous views they have done a nice job remodeling the rooms. Fireplaces and ocean views are lovely. The only issue is the check in is too late at 4pm and the check out is too early at 10am it is just not worth the price to stay at this hotel with that short of time to enjoy the room and property.

The area is very nice, ocean view and pine trees. The building lacks good sound proofing - you can hear people on both sides walking, like they are walking upstairs. The restaurant is closed on Mondays and Tuesdays and there no restaurants close-by. Parking is a bit far from rooms, so it's a walk up and down hills.

Beautiful property in a great location. Everything was perfect- we'd stay here again, for sure.

The resort and grounds are absolutely stunning — the perfect place to relax and reset with a peaceful, restorative atmosphere. Most of the staff were a pleasure and made our stay feel special, though we did have 1–2 interactions where it felt like we were a bother for asking for anything. That’s disappointing anywhere, but especially on a $3k+ per night trip. When booking, I chose a suite specifically for its forest view. We came to Big Sur to be surrounded by giant trees. At check-in, we were told we’d been “upgraded” to a Pacific view suite. While well-intentioned, it wasn’t what we came for. From the suite we couldn’t see the water, the outdoor furniture wasn’t comfortable enough to enjoy, and it lacked the lounge chairs/hammock the original suite had advertised. We asked to move back to our booked room but were told the property was fully committed. I understand that happens, but it was frustrating to have our experience shifted by a change we didn’t request. Overall, Alila Ventana Big Sur is a breathtaking property with (mostly) a wonderful team. But if you’re going for a specific experience — like the forest views we wanted — make sure your reservation is honored as booked. At this level, the details really matter.