Biel-Bienne District Vacations & Trips from $1,479

Hotel staff and their manager needs to be more guest centric and approachable for guest needs. I had requested their shuttle to pick me up from Interlaken OST station but they didn’t respond initially for a few days and on the last day prior to my arrival, they responded they will arrange pick up but never confirmed my arrival time or any other details. Upon arrival, person who checked me in, said they check guest msgs every shift (which was not the case), dishonest response ruined our experience from the beginning. We had to walk with our luggage bags from train station to hotel and upon arrival their were not even apologetic about mess up. Front desk guy and their manager with bad attitude, I would not stay here again as I would spend this much money somewhere else. Their breakfast in the morning was best part, omelette was extra charge, $10 Swiss franks.

Nice, spacious room. Good bathroom. Wonderful breakfast. Friendly staff.

The property is in the middle of the two train stations in Interlaken making it very convenient to go anywhere in any direction. Every place was within walking distance. Rooms were very clean and spacious. Staff was excellent. Everyone spoke english and no communication barrier. Included breakfast was very good. We also had dinner at the restaurant which was very delicious. I didn't get to use the pool nor the sauna due to lack of time but it was great that option was available. Definitely recommend this place.

Large bedroom and nicely updated bathroom. The only downfall is the hotel has no air conditioning. There are fans and the windows do open but in the depth of summer it probably can get very warm. The staff at this hotel was amazing and so very helpful with filling all of our requests. I would book there again but only in the winter, spring or fall.