Exterior

Reviews of Econo Lodge Byron - Warner Robins

2 out of 5
Econo Lodge Byron - Warner Robins
12003 Watson Blvd, Byron, GA

Reviews

7.8

Good

Rating 10 - Excellent. 65 out of 173 reviews" "
Rating 8 - Good. 53 out of 173 reviews" "
Rating 6 - Okay. 27 out of 173 reviews" "
Rating 4 - Poor. 17 out of 173 reviews" "
Rating 2 - Terrible. 11 out of 173 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, friendly, quiet and close to restaurant's
Stayed 2 nights in May 2024
Response from Manager on May 13, 2024
Hello Joe,We are delighted to hear that you found our hotel to be clean, with friendly service, quiet surroundings, and conveniently located near restaurants. Your feedback is greatly appreciated as we strive to provide a pleasant stay for all our guests. Thank you for taking the time to share your experience with us.

6/10 Okay

Keon

Liked: Property conditions & facilities
Wasn't enough wash cloth
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on May 4, 2024
Dear Keon,We're truly sorry to hear about your experience regarding the shortage of washcloths during your stay. Cleanliness and comfort are paramount to us, and we understand how essential amenities like washcloths are to our guests' satisfaction. Please accept our sincere apologies for any inconvenience this may have caused. Your feedback is invaluable in helping us improve, and we'll be sure to address this issue promptly to ensure it doesn't happen again in the future. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you on your next visit.

8/10 Good

KELLY

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall a good deal for the price. Could have been a little cleaner but not bad. I’d stay again!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 29, 2024
Dear Kelly, We're happy to hear that you found our hotel to be a good deal for the price! Your feedback about cleanliness is duly noted, and we'll make sure to address it with our housekeeping team to ensure an even better experience for your next stay. We're delighted to know that despite this, you'd choose to stay with us again, and we look forward to welcoming you back for another enjoyable experience soon!

10/10 Excellent

Cornetria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were stores literally in walking distance that stayed open 24 hours.
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Cornetria,We're pleased to hear you found the convenience of nearby 24-hour stores to be valuable during your stay. Our location aims to offer easy access to various amenities for our guests' convenience. Should you choose to stay with us again, we hope you continue to enjoy the nearby facilities.

4/10 Poor

dru, tpa

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 17, 2024
Dear Dru,It makes us deeply disappointed to see that your stay did not live up to your hopes. Your opinion is very important to us because it helps us get better, and we're excited to fix any problems you found. We would love to hear about any parts of your stay that we could have done better so we can make the necessary changes. We care about your comfort and happiness more than anything else, and we hope to have the chance to make things right for you again in the future.

8/10 Good

Fred

Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hello Fred,We are delighted to hear that you had a positive experience during your stay with us! If you have any additional feedback to share, please feel free to reach out to us directly. We hope to welcome you back again soon for another enjoyable stay!

10/10 Excellent

Jami

Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hello Jami,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back in the future for another exceptional experience.

4/10 Poor

Guy

Traveled with family
I was in non smoking room and it smelled like stale cigarette smoke . Noisy above and around me. People yelling and running up and down.
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Guy, We regret to hear about your disappointing experience during your stay. Cleanliness and peace are our priorities; kindly be assured we'll address your concerns with our team for further improvement. We appreciate your feedback as it helps us enhance our services for all our guests.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for us as a family as we rolled down the I75 to Florida 😊
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Shawna,We're delighted to hear that you and your family enjoyed your stay with us on your way to Florida! If there's anything else we can assist you with, please don't hesitate to reach out to us.

10/10 Excellent

Olga, Orangeville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable price and service
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Olga,We are delighted to hear that you found our hotel to be reasonably priced and enjoyed our service. Your positive feedback is truly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Sharon M.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good rate and friendly staff. Room was very clean and modern
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 4, 2024
Hi Sharon!We are very happy to hear about your amazing stay at our hotel! We are happy to hear that our staff was pleasant and that our prices were reasonable. We sincerely appreciate your remarks on how modern and clean your room is. We really hope that your rating demonstrates our dedication to provide our visitors excellent service and cozy lodging. We look forward to having you return for again another wonderful visit!

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 28, 2024
Hi Mark!We're absolutely thrilled to hear that you found our hotel to be a great value for your stay! It sounds like you appreciated the balance of quality and affordability we aim to provide. We're delighted that you had a positive experience with us, and we hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quiteness, clean, safe, and good parking.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Joe,We are pleased that you enjoyed the tranquil environment, cleanliness, safety measures, and convenient parking during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable visit.

8/10 Good

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Leslie, We're thrilled to hear that you found our hotel to be sparkling clean during your stay! Maintaining a pristine environment is a top priority for us, and it's fantastic to see that it resonated with you. Your glowing review is truly appreciated, and we're delighted that you had such a positive experience with us. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Sarah, What a delight to hear you've rated us a perfect 10 out of 10! We're thrilled to know you had such a fantastic experience during your stay. It's music to our ears knowing that we hit the mark in providing you with exceptional service and amenities. Your satisfaction is our top priority, and we couldn't be happier to have exceeded your expectations. We look forward to welcoming you back for another outstanding stay in the near future!

2/10 Terrible

Jennifer

Stayed 3 nights in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Jennifer, We're truly sorry to hear about your experience during your stay. A rating of 2 out of 10 indicates significant disappointment, and we deeply regret that we fell short of meeting your expectations. We understand that issues must have arisen during your time with us, and we're committed to addressing them promptly and effectively. Your feedback is invaluable to us, and we're eager to learn more about the specific challenges you encountered to ensure they are resolved and prevent similar occurrences in the future. Please know that we take your concerns seriously and strive to provide all our guests with a comfortable and enjoyable stay.

10/10 Excellent

Stephen

So peaceful , relaxed and , comfortably the nicest stay ever.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 12, 2024
Hi Stephen! We're thrilled to know that you found our hotel to be the nicest stay ever! Creating a serene and comfortable environment for our guests is at the heart of what we do, and knowing that we've achieved that for you brings a huge smile to our faces. We appreciate your kind words and hope to welcome you back for another wonderfully relaxing experience soon!

10/10 Excellent

Jaren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Jaren,Thank you for taking the time to share your feedback. We're glad to hear that you had a pleasant experience during your stay with us. We always strive to provide excellent service and ensure our guests have a comfortable stay. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Kapien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Kapien,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. Our team strives to provide exceptional service, and it is rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Tamya

Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Mar 20, 2024
Dear Tamya,It is with deep regret that we learn of your recent disappointment with our services. Your experience with us may have fallen short of our expectations, and for that, we are very sorry. Your opinion matters much to us, and we'd be happy to take the time to resolve any issues you may have had while you were here. If we fail to meet your expectations, please know that it is our goal to make every visitor feel welcome and at ease. If there is anything we can do to put things right and improve, please don't hesitate to contact us directly. We look forward to the opportunity to serve you again and again with the kind of outstanding service you deserve.

10/10 Excellent

Regenna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff , clean, affordable and not to far from shopping.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 29, 2024
Hi Regenna!We're absolutely thrilled to read your fantastic review! Your kind words about our friendly staff, cleanliness, and affordability truly make our day. We're delighted to have provided you with a positive experience, and it's wonderful to hear that our proximity to shopping added an extra layer of convenience to your stay. We strive to create a welcoming and enjoyable environment for our guests, and your feedback serves as a fantastic motivator for our team. We can't wait to welcome you back for another outstanding stay in the near future.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Price. Clean, good bed, accessible.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 29, 2024
Hi John!Thank you for sharing your thoughts and experiences with us. Your appreciation for our reasonable prices, spotless cleanliness, and soft beds melts our hearts. Knowing you found our hotel accessible brightens our day. We are devoted to giving an amazing experience, and it is apparent that we succeeded throughout your stay. Your compliments inspires us to continue providing excellent service. We can't wait to welcome you back for another wonderful stay with us.

8/10 Good

Blaise

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 5, 2024
Dear Blaise, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.Your feedback means the world to us, and we're always striving to make every experience even better. We're curious about what could have turned that 4 into a fabulous 5, so feel free to drop us a line and share any thoughts. We can't wait to welcome you back for an even more unforgettable stay! Cheers to making your next visit stellar!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that the hotel employees are so nice and accommodating, they check up on you to see how things are working in your room. My room has been outstanding, was very clean and well stocked when i first got here. I will definitely be recommending this place, and will have future stays.
Stayed 4 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Renee,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that our staff provided excellent service and that your room exceeded your expectations in terms of cleanliness and amenities. Your recommendation means a lot to us, and we look forward to welcoming you back for future stays.

10/10 Excellent

Eboni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean place.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 2, 2024
Dear Eboni, We're delighted to receive your fantastic 5 out of 5 rating and read your glowing review! It's music to our ears that you found our hotel to be a great and clean place. Your words are like a refreshing breeze that motivates us to continue delivering top-notch experiences for our guests. We're overjoyed that your stay met or exceeded your expectations, and we can't wait to welcome you back for another outstanding visit. Safe travels until we have the pleasure of hosting you

10/10 Excellent

Eboni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean hotel. I will be coming back.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 2, 2024
Dear Eboni, Overjoyed to hear you had a fantastic stay with us and gave our hotel a stellar 5 out of 5 rating! It warms our hearts to know that you found our accommodations great and impeccably clean. We can't wait to welcome you back for another memorable experience. Your satisfaction is our utmost priority, and we look forward to exceeding your expectations once again. Safe travels until we have the pleasure of hosting you again!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Greetings Joseph, Hooray and three cheers for your fantastic 5-star rating! We're absolutely thrilled to see that you had such a wonderful experience during your stay with us. Your succinct yet glowing feedback has brought smiles to our faces, and we're over the moon that we could provide you with a top-notch experience. Our team works tirelessly to ensure that every guest feels the warmth of hospitality, and your perfect rating is a testament to their dedication. We can't wait to welcome you back for another delightful stay, filled with even more fantastic moments. Until then, safe travels and happy adventures!

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 27, 2023
Dear Michael, We're over the moon to see your fantastic 8 out of 10 rating! Your concise feedback speaks volumes, and we're thrilled to have provided an experience that earned such a high mark. We're all about making sure our guests feel at home and have a memorable stay, and your positive rating is music to our ears. If there's ever anything specific you'd like to share or discuss about your time with us, we're all ears! We're here to ensure your future stays are not just great but absolutely stellar. Looking forward to welcoming you back for another wonderful experience!

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water in my room. Replacement room’s bathtub was clogged with someone else’s hair as I took a shower.
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Mark,Thank you for sharing your recent experience with us. We apologize for the inconvenience you encountered regarding the hot water and cleanliness issues. Our team strives to provide a comfortable stay for all our guests, and we regret that this was not reflected during your visit. We appreciate your feedback and will address these concerns with our housekeeping team to ensure this does not happen again in the future.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Charlotte,We're pleased to hear that you found your stay with us to be a perfect 5 out of 5! Creating a relaxing atmosphere is a top priority for us, and it's fantastic to know that we hit the mark for you. Our team works hard to ensure that every guest feels comfortable and at ease during their time with us. If there's anything specific that stood out to you as particularly enjoyable or if there are any suggestions you have for making future stays even better, we'd love to hear more. Your feedback is incredibly valuable to us, and we can't wait to welcome you back for another wonderfully relaxing experience!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d come back.
It was a very good place for an overnight stay. I especially appreciate hard floors, I feel they are much cleaner than carpet. It was also nice to have a refrigerator and microwave, plus a coffee maker. If I’m ever in this area again, I’d stay there again.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 17, 2023
Dear Guest,We're overjoyed to hear that you had a fantastic overnight stay with us! Your appreciation for the hard floors doesn't go unnoticed, and we're thrilled you found them to be a refreshing choice. It's the little things that count, like having a refrigerator and microwave, not to mention a trusty coffee maker to kickstart your day. We're delighted to know that our amenities added an extra layer of convenience to your visit. It would be our pleasure to host you again whenever your adventures bring you back to the area.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room clean and neat. No towels, but front office got them right away
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Oct 3, 2023
Hello MICHAEL,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t come if you want to get sleep
No one speaks English. And when you’re trying to sleep, housekeeping attempts to come in your room at the crack of dawn, even though you tell them not to.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 25, 2023
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we will address the issues you mentioned to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope you consider staying with us again under improved circumstances.

2/10 Terrible

Jillian

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cockroaches
Run. Do not stay here. Room was renovated however, full of German cockroaches. we left and requested a refund.
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Jillian,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 Terrible

Josh

Disliked: Cleanliness, property conditions & facilities
Roaches on floor and in beds
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Aug 2, 2023
We apologize for the presence of roaches and any inconvenience caused. We take this matter seriously and will address it with our housekeeping team. Thank you for bringing this to our attention.

2/10 Terrible

Diane

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on Jul 18, 2023
Dear Diane, We're sorry to hear that during your most recent visit, you weren't completely satisfied with us. We sincerely apologize on behalf of the entire team for falling short of your expectations. As we work to consistently enhance the quality of our services to deliver a remarkable experience for you and other visitors in the future, your rating will serve as inspiration to all of our team. We hope you'll think about returning to stay with us so we can provide you with an even better experience next time.

8/10 Good

Rigoberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioner not working
Stayed 1 night in Jul 2023
Response from Manager on Jul 9, 2023
Hello Rigoberto,We appreciate that you've taken the time to share with us regarding our air conditioner. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Valdeline

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Convenient for 1 night stay with pets. Requested non-smoking room yet room itself, while signs said non-smoking, smelled strongly of smoke. AC quite loud so it drowned out any outside sounds. Breakfast pretty standard.
Stayed 1 night in Jul 2023
Response from Manager on Jul 9, 2023
Hello Valdeline, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Excellent

Idania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Well Kept!
Absolutely clean and beautiful 😍 everything looks brand new and well kept. My family enjoyed it 😄
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 7, 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Mary Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Guest Relations Specialist on Jun 14, 2023
Hello Mary ann, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

lydia, Leesburg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms, no bugs, good shower pressure and no carpet. Newer/updated rooms, camera security on property, pet friendly, good breakfast, nice staff.
Stayed 5 nights in Jun 2023
Response from Guest Relations Specialist on Jun 13, 2023
We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness
Check in was uneventful, although the registrar has a very annoying Dog in the lobby.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 13, 2023
Hello Tom, Thank you for your feedback. We are glad to learn that you enjoyed most aspects of your stay. If you encountered any inconvenience during check-in, we sincerely apologize. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return visit.

10/10 Excellent

JAMES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Guest Relations Specialist on Jun 6, 2023
Hi, James. We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

Jazzie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
I have really nothing but good things to stay about the Byron Econo Lodge!! The staff is friendly and accommodating, the room was clean and well kept, amenities were just what we needed, and while most people don't recognize the housekeeping staff, I want to recognize Millie, the housekeeper that we had for the week. Being a smaller hotel, we couldn't help but run into her and she was simply amazing. Always there with extra towels and trash bags, snuck my husband a cup of the "premium" coffee, and added extra touches for my dog, especially after she got hurt in competition. She also gave my husband a touch of his old home country of Venezuela because they had Spanish language in common and it gave him the change to babble at someone in Spanish, which he enjoys. The only issue that I had with my stay was the morning manager pacing back and forth in front of my hotel room door about an hour and a half before check out up until the time we left Monday morning. That was a bit unsettling and annoying. Still, we didn't let it get to us or change our plans and enjoyed our stay.
Stayed 1 night in May 2023
Response from Guest Relations Specialist on May 17, 2023
Hello Jazzie, We are delighted you had an outstanding stay and that you loved all aspects of our hotel. We appreciate your positive comments about our friendly staff, high standard of cleanliness, and working amenities. We apologize for the minimal inconvenience caused by our manager but we're delighted that it did not affect your total experience. Thank you for the excellent rating, and we look forward to hosting you again soon.

6/10 Okay

William

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The desk employee on arrival was supremely rude but other than that the stay was okay!!!
Stayed 2 nights in May 2023
Response from Manager on May 15, 2023
Hello William,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
The room we stayed in was nice. The first room we were given reeked of cigarettes, even though it was supposed to be non smoking. I called the front desk and they apologized and gave us the other room.
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hi Marsha,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible and that Frontdesk team assigned you to an incorrect room, glad that it got fixed right away. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms. Nice & comfy bed! Conveniently located by gas & I75 Will be staying again. Perfect spot to rest overnight after a long drive
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on May 1, 2023
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Please visit us again.

8/10 Good

Jerry

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ok
The parking lot is tight. Very hard to get a truck in and out of the parking spaces. The non-smoking room smelled like cigarette smoke and there was black curly hairs in the shower, around the mirror and on the ice box. Other than that, it’s easily accessible from the interstate and it was quiet.
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on May 1, 2023
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

10/10 Excellent

Ernest

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on Apr 17, 2023
Hello Ernest, We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.