Ratibor Castle Tours

The room was spacious , clean and comfortable. The staff was friendly. The location is close to the train station and very well located for walking and exploring the city center.

Our stay at Hotel on Jakobsmarkt was very good. It was a 15 min walk from the train station. Room was clean. Not super spacious for three people since there was a pull-out bed couch which we used. Room was a little awkward to get to. It was on the 4th floor: elevator from ground floor to first floor, walk down the hallway, take the elevator to the third floor and take the stairs from the third floor to the fourth floor. Area around the hotel felt safe and not super loud or busy. We didn't have breakfast at the hotel.

It was convenient to the Stadium where events were held. It was central, cabs came quickly. Front desk staff were efficient, all staff were pleasant. BUT, the service in bar and dining room was very very slow. They should have staffed up for the events in the city. And for an American, not being able to take out a cup of coffee is crazy. The beds were of good quality, Jr. Suite was very suitable for me. Parking was expensive and not secure. No evidence of security around the hotel and parking area. But that could just be the way things are. And I should have been able to get my ACCOR points. I did not because of booking thru Expedia. Website did not show availability for my room, Expedia did, why was that????