Challenger Park Tours

A beautiful step back in time with modern amenities. Amazing staff and easy access to anything you want to do in the city.

I loved the location - it was very walkable and lots of restaurants/shops nearby. The room itself was average - beds were very low and the furniture was kind of odd - mostly plywood built ins. But the one room served it's purpose and was clean. The issue was, I had reserved TWO rooms, but when I arrived I was informed they only had one room for me. Apparently they didn't accept the second room reservation... Neither the Emily nor Expedia notified me that one of my "PREPAID" rooms was not reserved. There were NO rooms available in the Hotel for Saturday, nor in the entire city of Chicago on Labor Day weekend, so we were left scrambling to find a place to accomodate the six of us (i.e friends couches, etc.). Not sure which company is ultimately to blame, but needless to say, ALWAYS double check your reservation with this place before you travel.

Overall, the stay was enjoyable. Nice facilities. We really enjoyed the Rooftop restaurant on our first night. Suggestions for improvement include offering a variety of pillow options (preferably down alternatives), a microwave in the room, and vending or self-serve options for water or snacks. My son had to go to a 7-Eleven for water and Gatorade (even though we are club members). The night staff informed me that only one bottle of water was complimentary. I would have gladly paid for one, but that apparently wasn't an option either.